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Online Casinos in general: Captain Spins after July 1, 2021

Topic created on 20th Oct. 2021 | Page: 1 of 1 | Answers: 6 | Views: 1,861
heytommy

Captain Spins after July 1, 2021

20th Oct. 2021, at 12:58 pm CEST#1
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Hello all,

has anyone had experience at Captain Spins after July 1? I was able to play there the last few days without the known restrictions.

I deposited about 600 EUR there in the last days and now I wanted to withdraw a sum of 2,301.00 EUR. I am already registered and verified there from the past.

For payout, I only have the option via Trustly. However, my house bank DKB no longer supports Trustly.

I can successfully authorize my withdrawal, but after about 24 hours the amount is then returned to my account balance. In the account history I only see the status "withdraw_returned". Now I wonder if it is because Trustly is not supported or if I have to expect problems due to the possibly new legislation?

Does anyone here have any experience with Captain Spin or how it generally behaves when playing in a casino without restriction after July 1? What also makes me a little suspicious is that I can no longer play there since yesterday, with the indication that I am in Germany.

Thanks a lot

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Krabbenburger
Experienced

Captain Spins after July 1, 2021

20th Oct. 2021, at 01:18 pm CEST#2
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You should check with the casino support.
It may be the casino that the withdrawal is reversed.
Perhaps they have problems to process the withdrawal. If the bank rejects the payment, it is unlikely that the money is back on the casino account after 24 hours.
With what Deposit method have you deposited then?

Many casinos cancel the payment if you pay out with a method with which you have not deposited.
In the past it was at least so that you could pay out with Trustly on his bank account even if deposits were not possible.

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heytommy

Captain Spins after July 1, 2021

20th Oct. 2021, at 02:38 pm CEST#3
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Thanks for the feedback. I have written to the support and am waiting for feedback. Since the topic moves me because of the high sum, I wanted to listen here in parallel.

I have deposited with VISA. However, when withdrawing, I am only offered Trustly in the dropdown menu. I do not have the option to select another alternative.

I will keep you posted and would be happy to hear more experiences from the community.

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Krabbenburger
Experienced

Captain Spins after July 1, 2021

20th Oct. 2021, at 03:41 pm CEST#4
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heytommy wrote on 10/20/2021 at 2:38 pm: Thanks for the feedback. I have written to support and am waiting to hear back. Since I am concerned about the issue due to the high amount, I wanted to check here in parallel.

I have deposited with VISA. However, when withdrawing, I am only offered Trustly in the dropdown menu. I do not have the option to select another alternative.

I will keep you posted and would be happy to hear more experiences from the community.

Ok then that is the reason . Are laws of Malta that the same method must be used to withdraw with which one has deposited

The system of which has probably automatically flagged your withdrawal because you have not deposited with Trustly (the software is not intelligent enough to recognize that VISA was not available)
Many casinos do not even bother to write an email when this happens.
If you have written to support , a bank withdrawal , whether with Trustly or a general transfer , should be possible .

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heytommy

Captain Spins after July 1, 2021

20th Oct. 2021, at 08:37 pm CEST#5
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Hello,

We trust that you are doing well. We have returned your funds to your casino account as your bank no longer supports Trustly. Please also note that we have blocked your Trustly so that this issue does not occur again.

We recommend that you make a minimum Deposit using an alternative method and meet the Wagering requirements as this withdrawal will not fail.

If you have any other question, do not hesitate to contact us via email or through our live chat.

Sincerely
Accounts-Team

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heytommy

Captain Spins after July 1, 2021

20th Oct. 2021, at 09:14 pm CEST#6
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I created a MuchBetter account, deposited 10 EUR and won 200 EUR within 5 minutes. Now I could bring 2.500 EUR over MuchBetter to the disbursement. In 24h I will be smarter. Cross your fingers for me...

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heytommy

Captain Spins after July 1, 2021

22nd Oct. 2021, at 08:04 pm CEST#7
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Short update that I received the money within 24 hours. So basically can only report positive from Captain Spins.

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