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Online Casinos in general: Canada777 Multiple accounts error

Topic created on 11th Apr. 2025 | Page: 1 of 1 | Answers: 8 | Views: 427
Leemoni
Visitor

Canada777 Multiple accounts error

11th Apr. 2025, at 04:38 pm CEST#1
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Yesterday I was able to make 50€ from 5 FS from the Spinning Wheel at Canada777 and wanted to have it paid out to my Crypto Wallet, as I have already done several times, and now the payout was canceled and my account closed - because I supposedly have duplicate accounts (I don't have them) and suddenly became a guy, more precisely this person:

"Dear xxxx,

We hope you are doing well.

After reviewing your account, we found that you have multiple accounts with us, which violates our policy. As a result, we have closed your additional account and voided any winnings associated with it.

If you wish to continue playing, please use your real account with the following details:
- Name: Martin (real name redacted)
- Email: (Censored for security reasons)

Your other accounts have been closed. Please ensure to use only one account moving forward.

If you have any questions or need further assistance, feel free to contact us."

This is probably the biggest nonsense ever, I have neither duplicate accounts, nor have I abused the Bonuses (I just made a depositor recently) - nor am I or do I know this Martin **** Is this somehow a scam from them? Have any of you had this before?

I sent them an email with my passport and wallet profile and so on and hope to be able to clear it up.
But it's really annoying, even if it's only €50 ...

Edit by Julian: Part of the message removed for security reasons

This post has been translated automatically

frapi07
Elite

Canada777 Multiple accounts error

11th Apr. 2025, at 04:54 pm CEST#2
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Leemoni wrote on 11.04.2025 at 16:38: Yesterday I was able to make 50€ from 5 FS from the Spinning Wheel at Canada777 and wanted to have them paid out to my Crypto Wallet, as I have already done several times, and now the payout was canceled and my account closed - because I supposedly have duplicate accounts ( I don't ) and suddenly became a guy, more precisely this person:

"Dear xxxx,

We hope you are doing well.

After reviewing your account, we found that you have multiple accounts with us, which violates our policy. As a result, we have closed your additional account and voided any winnings associated with it.

If you wish to continue playing, please use your real account with the following details:
- Name: Martin (real name redacted)
- Email: (Censored for security reasons)

Your other accounts have been closed. Please ensure to use only one account moving forward.

If you have any questions or need further assistance, feel free to contact us."

This is probably the biggest nonsense ever, I have neither duplicate accounts, nor have I abused the Bonuses (I just made a depositor recently) - nor am I or do I know this Martin **** Is this somehow a scam from them? Have any of you had this before?

I sent them an email with my passport and wallet profile and so on and hope to be able to clear it up.
But it's really annoying, even if it's only €50 ...

Edit by Julian: Part of the message removed for security reasons


I read the original amount and I have to mention that the email seemed strange to me. It's a German name, but the email was in English. I think it's somehow a scam not to pay you the money.

This post has been translated automatically

Leemoni
Visitor

Canada777 Multiple accounts error

11th Apr. 2025, at 04:58 pm CEST#3
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frapi07 wrote on April 11th, 2025 at 4:54 pm:

I read the original post and I have to mention that the email seemed strange to me. It's a German name, but the email was in English. I think it's somehow a scam not to pay you the money.

Hmm ... do you think I still have a chance of getting the money, as I've sent them all the documents they need to prove it? They have always paid out otherwise ...

Oh no, that's stupid - even if it's only €50 ...

This post has been translated automatically

frapi07
Elite

Canada777 Multiple accounts error

11th Apr. 2025, at 05:02 pm CEST#4
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Leemoni wrote on April 11th, 2025 at 4:58 pm:

Hmm ... do you think I still have a chance of getting the money, since I have sent them all the documents that would have to prove it? Otherwise they have always paid out ...

Oh no, that's stupid - even if it's only €50 ...

I can't tell you. You tried, but if it doesn't work, you can't do anything about it

This post has been translated automatically

Leemoni
Visitor

Canada777 Multiple accounts error

11th Apr. 2025, at 07:05 pm CEST#5
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What I find strange is that when I enter the e-mail address that was given in the e-mail from Canada777 in Google, I find a user here in the forum ( https://www.gamblejoe.com/profil/budanimclub/ ).

Otherwise no results are displayed ...

Isn't that a strange coincidence?

Could this have something to do with the data breach / hacker attack that happened yesterday ? The question is now rather addressed to admins and moderators ...

This post has been translated automatically

frapi07
Elite

Canada777 Multiple accounts error

11th Apr. 2025, at 08:57 pm CEST#6
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Leemoni wrote on 11.04.2025 at 19:05: What I find strange, when I enter the e-mail address that was given in the mail from Canada777 in Google, I come to a user here from the forum ( https://www.gamblejoe.com/profil/budanimclub/ ).

Otherwise no results are displayed ...

Isn't that a strange coincidence?

Could this have something to do with the data breach / hacker attack that happened yesterday ? The question is now directed more at admins and moderators ...

I don't think so. Bud= a beer brand (Bud Spencer called himself that because he liked beer) and Club=club. I can even get a Tik-Tok account out of "budaimclub". The e-mail they gave you was also .com and most people here use .de. That's also why I wrote to you, because this e-mail seems very English and doesn't really match the first and last name.

This post has been translated automatically

Counter
Experienced

Canada777 Multiple accounts error

11th Apr. 2025, at 09:03 pm CEST#7
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Liked this post: Avatar von frapi07 frapi07

frapi07 wrote on April 11th, 2025 at 8:57 pm:
Don't think so. Bud= a beer brand (that's also why Bud Spencer called himself that, because he liked beer) and Club=club. I can even get a Tik-Tok account from "budaimclub". The e-mail they gave you was also .com and most people here use .de. That's also why I wrote to you, because this e-mail seems very English and doesn't really match the first and last name.


Well, if I understood correctly, Canada777 gave you an e-mail address that coincidentally matches a user name here on the platform. This is of course irritating at first.
Typical reasons why providers suspect a "double account" are:

identical or very similar IP addresses,
identical devices (or browser fingerprinting),
or shared access points such as public WLANs or VPNs.

Have you noticed any anomalies in your own account - e.g. unusual logins, changes to your data or anything that could indicate that someone has gained access?
To be honest, I don't currently see any clear connection to your account here, except that part of the email address mentioned in the email appears in a public user profile on a gambling platform. And if Canada777 classifies the other account as an "original account", it seems to have been in existence for some time.
In any case, I would recommend that you wait for the Verification process to complete - because you can prove that you are an independent person with real data. And then it would make sense to ask again specifically on what concrete basis this decision was made (e.g. IP, device ID, etc.). Perhaps this will clarify where the confusion comes from.

This post has been translated automatically

Leemoni
Visitor

Canada777 Multiple accounts error

11th Apr. 2025, at 10:56 pm CEST#8
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Okay, the matter has been clarified and the topic can be closed! Thank you !

This post has been translated automatically

Julian
Elite

Canada777 Multiple accounts error

11th Apr. 2025, at 11:08 pm CEST#9
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Thread will be closed at the request of the thread creator

This thread has been closed

This post has been translated automatically

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