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Online Casinos in general: Bwin locks my account

Topic created on 08th Jan. 2019 | Page: 1 of 2 | Answers: 19 | Views: 12,720
Zuercher83
Visitor

Bwin locks my account

8th Jan. 2019, at 08:32 pm CET#1
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Hello first & sorry however I can not find any bwin complaint forum ...

I have gambled in mid-December about 6000 euros at Bwin online casino spread over days. 1 week ago came the "big" turn and I have 5000 wins ( spread over 4 days and 5x payouts ).

I am now after 7 days still waiting for the first payout. Today my account was suddenly blocked with the note, "I have several accounts and therefore this was blocked". From customer service you are only put off that you can play with the other account and that the payouts have already been transferred ...

I live in Zurich and from 9.1.19 there is no longer Bwin in Switzerland but Premiumbull (whatever that is, have received a notification from Bwin)

Why was I not blocked from making deposits ?
Do I have any possibilities to get my money ? I have screenshots and photos as well as witnesses of my withdrawals which are "in process" or open.
I have never played with 2 accounts but had a very old one which I have not logged in with for years and which was not used because it was forgotten.
Does anyone have similar experiences ? Is this a coincidence because Bwin is no longer available in Switzerland tomorrow?

Thanks for your answers !

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Dutch78
Expert

Bwin locks my account

8th Jan. 2019, at 09:16 pm CET#2
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Zuercher83 wrote on 08/01/2019 at 20:32: From customer service you are only put off that you can play with the other account and that the payouts have already been transferred ...


You have already answered your own question, or do I understand something wrong?

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Zuercher83
Visitor

Bwin locks my account

8th Jan. 2019, at 09:32 pm CET#3
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Really ? It's that simple ?

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P****R

Bwin locks my account

8th Jan. 2019, at 10:52 pm CET#4
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So today is also the last day for me as a Swiss at bwin. I have in just under twelve years of loyalty (registration in 2007) as a VIP yellow member left over a thousand individual deposits there. Upon request, I was confirmed that no Live Casino offer will be available at premiumbull. In this respect, a good decade of online gambling at my main worshipper comes to an end today.

It can be assumed that the change for Swiss customers has nothing to do with your withdrawal refusal. Since it seems to be double accounts, the case is clear. Or I have not read your post correctly and completely, can also be.

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Sunnyundflo
Top Member

Bwin locks my account

8th Jan. 2019, at 11:52 pm CET#5
1 Like

Liked this post: Anonym
Zuercher83 wrote on 08/01/2019 at 20:32: Hello first & sorry however I can not find a bwin complaint forum ...

I have gambled away in mid-December about 6000 euros at Bwin online casino spread over days. 1 week ago came the "big" turnaround and I have 5000 Wins ( spread over 4 days and 5x payouts ).

I am now after 7 days still waiting for the first payout. Today my account was suddenly blocked with the note, "I have several accounts and therefore this was blocked". From customer service you are only put off that you can play with the other account and that the payouts have already been transferred ...

I live in Zurich and from 9.1.19 there is no longer Bwin in Switzerland but Premiumbull (whatever that is, have received a notification from Bwin)

Why was I not blocked from making deposits ?
Do I have any possibilities to get my money ? I have screenshots and photos as well as witnesses of my withdrawals which are "in process" or open.
I have never played with 2 accounts but had a very old one which I have not logged in with for years and which was not used because it was forgotten.
Does anyone have similar experiences ? Is this a coincidence because Bwin is no longer available in Switzerland tomorrow?

Thanks for your answers !

Um ? You have clearly violated the terms and conditions, so you will not get your win

This post has been translated automatically

Spectral
Experienced

Bwin locks my account

8th Jan. 2019, at 11:54 pm CET#6
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Have you already answered yourself You have two accounts there and were therefore banned

Maybe you should have asked the support first

Really

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Chris26
Rookie

Bwin locks my account

9th Jan. 2019, at 11:40 am CET#7
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CasinoClub also closes all Swiss customer accounts on 09.01. - this has to do with the new gambling law CH.

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Zuercher83
Visitor

Bwin locks my account

9th Jan. 2019, at 06:38 pm CET#8
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The account was unused for years and was simply forgotten by me. According to bwin the money has been transferred to me... I am curious.

Is there a link for the new Swiss gambling law?

Doesn't Premium Bull belong to bwin??? Looks exactly the same.

You can't even register there... only log in.

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Chris26
Rookie

Bwin locks my account

9th Jan. 2019, at 07:22 pm CET#9
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Zuercher83 wrote on 09 Jan 2019 18:38

Is there a link for the new Swiss gambling law?


https://www.gamblejoe.com/news/schweiz-referendum-gescheitert-neues-gluecksspielgesetz-komm/

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MisterL
Expert

Bwin locks my account

9th Jan. 2019, at 09:05 pm CET#10
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keep us up to date whether bwin has paid out play there often and also have several acconts but do not know where exactly everywhere pay therefore only there where I know that only 1 account exists strong piece accept deposits pay out with this double account strategy refuse and last but not least here even be fooled you should hit the lightning when shitting your names I remember nothingnutze

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