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Online Casinos in general: Bwin - Book of dead - and the stalled bonus

Topic created on 11th Mar. 2019 | Page: 1 of 1 | Answers: 4 | Views: 2,610
Gwen1511

Bwin - Book of dead - and the stalled bonus

11th Mar. 2019, at 07:31 pm CET#1
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Hello dear ones

I just have the following problem and would like to hear your opinions / experiences

I have deposited on Tuesday 10 euros on b win (play there often) and have diligently won until about 500 euros were on my account

More wins followed but my balance was always reduced to 570 euros although it was at some point 800-900 euros

When I checked, I was shown 800 euros as restricted credit and 570 as withdrawable

I kept playing and contacted support: there was a bonus stuck in my account that had expired months ago but acted like a piggy bank in the Book of dead game. Everything over 570 was "eaten" and restricted. This game limit has gone down from time to time and has then frozen at 400 and paid into the bonus then at 300 until the end 0 euros were payable and about 1000 euros restricted hung in the bonus

The bonus had expired for months konmte but not deleted

Current status:still fighting with support for 1000 euros which have since been removed from my account. The bonus would be deleted and the game ended. The 10 euro Deposit I got back

Has anyone ever experienced something like this? Bzw generally experience with b win?

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Anonym

Bwin - Book of dead - and the stalled bonus

11th Mar. 2019, at 09:18 pm CET#2
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First of all, there is a wrong display about the credit at Bwin. The update is very late.

You can delete Bonuses yourself by going to the active bonus

And lastly.

Vllt it is only.my empfinden, but the BoD Slot lagt there constantly, Abbrueche occur at irregular intervals despite good Internet connection.

Wins at Bwin(in my case at Premium) are extremely low. I actually do not believe that slots are manipulated, but at bwin already

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MisterL
Expert

Bwin - Book of dead - and the stalled bonus

12th Mar. 2019, at 02:12 am CET#3
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did you get the thousand now? or just the Deposit back?

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Gwen1511

Bwin - Book of dead - and the stalled bonus

12th Mar. 2019, at 06:42 am CET#4
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I know that Bonuses can be deleted manually
Went with me but not because system error

It also does not depend on the display

It is as described above


I'm still waiting for an answer... unfortunately

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Begbie
Elite

Bwin - Book of dead - and the stalled bonus

12th Mar. 2019, at 03:29 pm CET#5
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bad tricky error. is certainly not easy for the tech. support now to frimmeln everything apart and comprehend.
but in my opinion you are in the right, since the bonus for you in the account menu was not apparent and also nscheind otherwise has indicated.
good luck.

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