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Online Casinos in general: Bonus wagered at Novoline... and now?

Topic created on 13th Dec. 2022 | Page: 1 of 2 | Answers: 13 | Views: 2,629
Yvonka
Amateur

Bonus wagered at Novoline... and now?

13th Dec. 2022, at 09:38 pm CET#1
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Hey ho....

The following problem:
I have at Novoline from today's Spins d. Calendar action just 20, - € rausholen can...... these I have meanwhile also converted and now stand at around 100, - €.
Now I want to pay out these gladly, only apparently wants the Novoline (still?) not so completely!?!!
If I click in the menu on PAYMENT is then above there "Possible payout amount: ...,.."
And underneath it says in a small extra box "The account balance is not sufficient for a payout in this amount"......
also no possibilities to choose a payment Provider at all, let alone enter the amount somewhere...... .!??!?!??

hmmm, and nu??
Someone has an idea maybe? I am verified so far, but I have never deposited?!
Can it be because....?

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Max_Bet
Expert

Bonus wagered at Novoline... and now?

13th Dec. 2022, at 09:45 pm CET#2
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Sounds like the bonus has not yet been completely cleared. Does it show you the 100 as real money?

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Yvonka
Amateur

Bonus wagered at Novoline... and now?

13th Dec. 2022, at 09:50 pm CET#3
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Max_Bet wrote on 13.12.2022 at 21:45: Sounds like the bonus is not yet completely released. Does it show you the 100 as real money?

Yes it does.... I have this Zwanni from the Freespins definitely also converted - that were almost 500, - € ......
That's why I'm so irritated about it ;-/

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Yvonka
Amateur

Bonus wagered at Novoline... and now?

13th Dec. 2022, at 09:57 pm CET#4
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https://imgur.com/a/DsCKkWV
That would be a screenshot. I hope this works as well......

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Max_Bet
Expert

Bonus wagered at Novoline... and now?

13th Dec. 2022, at 10:00 pm CET#5
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You have probably never deposited before, right? The win is a result of free spins. So maybe he doesn't offer you a withdrawal method?
Sounds strange in any case. Would write to the chat.

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Yvonka
Amateur

Bonus wagered at Novoline... and now?

13th Dec. 2022, at 10:08 pm CET#6
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Max_Bet wrote on 12/13/2022 at 22:00: You probably never deposited before or? So maybe that's why he doesn't offer you a withdrawal method?
Sounds strange in any case. Would write to the chat.

Nah, never deposited before...... ... but I just read through the full terms and conditions as well to somehow find the error myself. But I also find nothing clear about how that is regulated with so ner payout if you have never deposited.

In some casinos it goes without, in some with prior deposit.
But then should possibly also appear a clear note about it, at the latest when you try to withdraw.

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Max_Bet
Expert

Bonus wagered at Novoline... and now?

13th Dec. 2022, at 10:11 pm CET#7
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Yvonka wrote on 12/13/2022 at 10:08 pm

Nope, never deposited...... ... but I just read through the complete conditions to somehow find the error itself. But I also find nothing clear about how that is regulated with so ner payout if you have never deposited.

In some casinos it goes without, in some with prior deposit.
But then should possibly also appear a clear note about it, at the latest when you try to withdraw.

No you will get that already. Normally on the image what you have posted below a selection of withdrawal options. Depending on how you deposited and whether your bank account is verified, for example

It is best to write to the chat. Write them your account details, verify the account with nem Kto. statement and ratzfatz kriegste your money wirste see
Just do not gamble again now! 🥴😉

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Yvonka
Amateur

Bonus wagered at Novoline... and now?

13th Dec. 2022, at 10:17 pm CET#8
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Liked this post: Avatar von Max_Bet Max_Bet

Max_Bet wrote on 12/13/2022 at 10:11 pm

No you will get that already. Usually on the picture what you posted below is a choice of withdrawal options. Depending on how you deposited and if your bank account is verified for example

It is best to write to the chat. Write them your account details, verify the account with nem Kto. statement and ratzfatz kriegste your money wirste see
Just do not gamble again now! 🥴😉

Nah nah, I will not... Thank you for this (certainly sweetly meant by you) advice.
That's why I was about to cash out right now - because I'm absolutely not up for it anymore. At least for today!!!

Okay, I'll definitely do it that way. The chat is closed for a long time, but an email does it for now

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TranceBabe
Expert

Bonus wagered at Novoline... and now?

14th Dec. 2022, at 10:54 am CET#9
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Have you ever made a Deposit there? It doesn't look like it to me
For me, the withdrawal options were also only visible after my first deposit.

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genrix
Top Member

Bonus wagered at Novoline... and now?

14th Dec. 2022, at 03:34 pm CET#10
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Are you verified? Minimum Deposit for unverified members 100€, maybe that has something to do with it

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