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Online Casinos in general: Bonus Deleted

Topic created on 18th Feb. 2020 | Page: 1 of 1 | Answers: 8 | Views: 1,392
jonaskogsi
Rookie
hello people!

Deposited yesterday 200€ with a 100% bonus. Have managed the wager and the money was converted into real money. Unfortunately, it may be that I vllt once 3€ spins on 5 lines made what 0.60 per line!

I have requested a withdrawal which is currently being reviewed

now I'm afraid that my win of 2700€ is not paid out to me

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MarcT22186
Expert
jonaskogsi wrote on 02/18/2020 at 11:31 am: hi guys!

Deposited yesterday 200€ with a 100% bonus. Managed the wager and the money was converted into real money. Unfortunately it can be that I vllt once 3€ spins on 5 lines have made what 0.60 per line corresponds!

I have requested a withdrawal which is currently being reviewed

now I'm afraid that my win of 2700 € is not paid out to me

At which casino?

A sentence ala "Unfortunately, it may be that I vllt once 3 € spins on 5 lines have made which corresponds to 0.60 per line!" always causes me to understand that "I have not read the bonus conditions and therefore made some, many spins over max. bet".

So how many exactly were there maybe?

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jonaskogsi
Rookie
vllt so 50 more certainly not
and casino was casiplay

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MarcT22186
Expert
jonaskogsi wrote on 18.02.2020 at 11:39 am: vllt so 50 more certainly not
and casino was casiplay

50 is heavy, hopefully no big hits at:

If a bet, no matter what game violates our system and rules, it will be judged invalid. We reserve the right to deduct amounts from the wins should the player have placed single bets higher than €4 or €0.50 per line or 15% of the bonus amount before the Wagering requirements have been met. If a player has deposited via Skrill or Neteller and placed single bets of €2.50 or higher with the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to exclude amounts exceeding the player's original Deposit from withdrawal.


Means spins + wins from the spins will be deducted from your available amount

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jonaskogsi
Rookie
That is me only the amount I have won with the spins deducted? were I think so 300-400 euro

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MarcT22186
Expert
jonaskogsi wrote on 18.02.2020 at 11:49 am: That is me only the amount I won with the spins deducted? were I think so 300-400 euro

According to their Bonus terms and conditions the win + 3€/spin each

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jonaskogsi
Rookie
yes i hope i get paid the rest minus the 3€/spin and win

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Anonym
I would say that you will only get your 200 Euro Deposit back...... ... ... .
Even if 1 spin violates the bonus condition, the casino is usually in the right and would delete all wins.

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gamble1
Icon
Gamer777 wrote on 18.02.2020 at 22:30: I would say you get unfortunately only your 200 euro Deposit back...... ... ... .
Even if 1 spin violates the bonus condition the casino is usually in the right and would delete all wins.

But if you interpret their terms and conditions as the wording is it should be as Marc has written

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