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Online Casinos in general: Big names - Incredibly unfriendly and unhelpful support - Experiences

Topic created on 21st Sep. 2020 | Page: 1 of 1 | Answers: 3 | Views: 1,088
Anonym

Big names - Incredibly unfriendly and unhelpful support - Experiences

21st Sep. 2020, at 08:02 pm CEST#1
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Hy,

want to let go here times my frustration regarding Interwetten. I play there for almost three quarters of a year. Almost daily. Pay almost daily 150 euros there and get a support that would probably drive even a player who pays 1x a month 5 euros to close the account.

Just one example:
For almost 5 months, the game "Mystic Mirror" from RedRake no longer works for me. Whenever it loads, I get the message "Please reload". Until now I didn't care, but now I would like to play it again. So I asked support to solve this. Well I got the standard answer that I should use another browser, delete cookies etc.

Well that's not the problem. It doesn't work on 2 cell phones and on 4 browsers. So I answered that I rather suspect that a game session hangs and it probably has something to do with the operator. I had the error in the past in various other casinos with other games. Is now actually nothing new for an OC.

I formulated everything quite nicely. I got the patzige answer, I should but please switch to another game. Because at Interwetten the said game works without problems.


Simply unbelievable. Not only that they do not listen. No, it is even handed out patzige answers for concerns of customers.



Do you have any experience with big casino names and such support?

This post has been translated automatically

Stromberg
Legend

Big names - Incredibly unfriendly and unhelpful support - Experiences

21st Sep. 2020, at 08:37 pm CEST#2
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Had the same problem at interwetten the other day, on a different game. Had a freebet for the game and could not open it. Different browsers, laptop and mobile, everything tried. The support with the same answers as yours, and then no longer responded at all...
But well, since you need a mypsc account to Deposit with psc, I no longer play there anyway, so it's not so bad

It's really annoying when you write in your first message that you have deleted cookies cache etc and tried different browsers. And then still gets these "tips"


Otherwise, I have actually mostly good experiences with casino supports made, even with interwetten

This post has been translated automatically

Sarkasto
Expert

Big names - Incredibly unfriendly and unhelpful support - Experiences

21st Sep. 2020, at 10:03 pm CEST#3
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today still had at mrvegas... have tried 15fs fromm Jackpot wheel and get ne message that I just quickly weggeklickt... FS were gone so off to chat. besides in incognito mode looked if se are there but were not. the support staff said I should try it with firefox (after the usual cookies delete gedöns). habs me then started to download and meanwhile again in microsoft edge looked and there were not. Then wrote: so in edge were not, wnen the now in firefox are then that would be a miracle
But they were not there either.
Then the asked form screenshot, which of course I do not have. but I pointed out that you can trace in the account history whether I have played the games whereupon the "patzige" answer came: That's already clear.
It also took me forever to write, ka what she did on the side
At the end came only: I have forwarded it to the appropriate department, you will be notified by email then

Since then nothing. Well thank you also.

This post has been translated automatically

gamble1
Icon

Big names - Incredibly unfriendly and unhelpful support - Experiences

22nd Sep. 2020, at 07:04 am CEST#4
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Once had the problem at sunmaker have asked in support whether the game Excaliburs Choice is offline because I could not open it for weeks as an answer I got only that I should use another browser

Because I had already tried that weeks ago I answered that it does not bring anything and I have tried but the support seems to have seen that I have not currently tried and answered only with "No you have not"

The whole thing dragged then a few months then I had the idea to ask a responsible person from Sunmaker and only then I was confirmed that there is no longer the game but I'm still surprised that apparently no one knows that a game is no longer available on their site

Oh it is by the way until today still listed

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