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Online Casinos in general: Beware of Mr Play

Topic created on 15th Nov. 2019 | Page: 1 of 2 | Answers: 10 | Views: 3,208
TXXXX

Beware of Mr Play

15th Nov. 2019, at 10:22 am CET#1
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Hello,

i would like to warn urgently about this casino!!! They request documents for withdrawals, which is quite okay, they confirm the accuracy of the documents, but then do not pay out! I have been put off for over 2 weeks with always different excuses and then they just said the department will get back to you! EIne absolute impudence.

During the complaint chat, the agent simply terminated the conversation! see below
Thanks for coming to Live Chat. An account manager will be with you shortly. Your estimated wait time is 0 minutes and 16 seconds. The queue length is 1 and your place in the queue is 1

You are now chatting with 'Kai

Kai: Welcome to the Live Chat, my name is Kai, can you please tell me your first name, last name and username so I can help you chat?

Kai: A beautiful good morning I hope you are well ?:)

Txxx: Good morning, my name is Txxx and my player name is Txxxx

Kai: how can I help you ?:)

Kai: how can I help you ?:)

Txxx: I have requested more than a week ago a payout of 500€, it is still waiting--on my 2 inquiries I was told that it is (the first time) on the weekend (ß) and the second time was supposedly the check not yet through. I have already weeks ago (with my first payout) uploaded all necessary and required documents and this also confirmed by you. Why do I not get my payout? I would now like to know what the problem is and what I can do to get my money!

Kai: I look very happy for you, please have a little patience please

Txxx: Gladly

Kai: have you canceled ywishcne due to the payment

Txxx: No, I even requested a new payout yesterday... I requested the first payout on xx.11

Kai: you, just have to be patient a little bit please sioe be'come the feedback from the department

Txxx: that's what they told me days ago, which department? and when will I get the feedback?

Kai: I can only say what I see as a note that you get feedback

Kai: please have patience please

Chat session has been terminated by the agent.

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upola
Legend

Beware of Mr Play

15th Nov. 2019, at 10:29 am CET#2
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I also play from time to time at Aspire Global International Limited.
When it comes to payouts, they are not the fastest, but they have always paid out so far.

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Anne241

Beware of Mr Play

19th Dec. 2019, at 11:33 am CET#3
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Hello,

i now also have a question
I have applied on 12.12 a Auszahiung of 1500 euros. was rejected, it was then but 1475 euros approved on 16.12.

How long does the payment take? Today came an email that the payment was rejected, but the 1475 is still approved and it was not credited

Account is also verified.
Come with slowly stupid

Love greetings

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MarcT22186
Expert

Beware of Mr Play

19th Dec. 2019, at 11:45 am CET#4
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Anne241 wrote on 12/19/2019 11:33 am: Hello,

i have now also times a question
I have applied on 12.12 a Auszahiung of 1500 euros. was rejected, it was then but 1475 euros approved on 16.12.

How long does the payment take? Today came an email that the payment was rejected, but the 1475 is still approved and it was not credited

Account is also verified.
Come with slowly stupid

Love greetings


Rejected for what reason? Did you have the 1475€ paid out again later?

Edit: See: https://de.mrplay.com/info/help-cashout-time/

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Anne241

Beware of Mr Play

19th Dec. 2019, at 03:14 pm CET#5
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MarcT22186 wrote on 12/19/2019 at 11:45 AM
Rejected for what reason? Did you have the 1475€ paid out again later?

Edit: See: https://de.mrplay.com/info/help-cashout-time/

.

1500 was declined because of bonus guidelines, but then 1475 was automatically approved.... 25 euros I got credited again

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Tanju1972

Beware of Mr Play

2nd Apr. 2020, at 05:35 pm CEST#6
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So I'm a player at mr.play since February and have won several times with them even larger wins.
I have to say that I never had problems with mr play and everything was paid out correctly...... ...
Top casino, zero fraud!!!!!!!!!

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upola
Legend

Beware of Mr Play

2nd Apr. 2020, at 06:22 pm CEST#7
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Aha,,to tell us that you register specially,,,all respect.

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Anonym

Beware of Mr Play

2nd Apr. 2020, at 07:06 pm CEST#8
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Upola

I really have to take my hat off to you, you do your job properly .

As soon as someone criticizes a casino you are there. Respect .

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Tanju1972

Beware of Mr Play

2nd Apr. 2020, at 07:20 pm CEST#9
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MatthiasderDicke wrote on 02.04.2020 at 19:06: Upola

Really have to take the hat off to you, you do your job properly .

As soon as someone criticizes a casino you are there. Respect .

Are you stupid, I have nothing to do with mr.play except that I am a player. So leave your stupid talk....

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upola
Legend

Beware of Mr Play

2nd Apr. 2020, at 09:07 pm CEST#10
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MatthiasderDicke wrote on 02.04.2020 at 19:06: Upola

Really have to take the hat off to you, you do your job properly .

As soon as someone criticizes a casino you are there. Respect .

Damke, thank you, thank you...I know I'm good.

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