Online Casinos in general: Betitall win confiscated
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Betitall win confiscated
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i would like to have experiences/opinions about the following situation.
Every Monday I get 80 euros in the Betitall Casino as a loyalty bonus.
This time I managed to play up to almost 9000 euros (Doghous x1000 Win).
When I wanted to pay out I was "deducted" 8103 euros and only 800 Ausbezahlt, because in the terms and conditions is probably that the bonus may only be max 10x. So quasi with 80 euros max 800.
That's true as far as also, stands there actually so hidden. However, in the FAQ to the Monday bonus is literally "unrestricted usable".
Do you think I have a real chance to see the money again? What is the best way to proceed? I have already made a complaint to Guru.... But they are very PRO casino in my experience.
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Betitall win confiscated
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RebellYell, 
Saphira, 
Toastbrot, 
Tonkabohne
I have now no desire to search the terms and conditions there, but assume that it is so "legal". If it says that the bonus can be used without restriction, I would refer to the permitted games and the bet size.
If the terms and conditions explicitly state something about wins generated from the Monday bonus, it is of course something else.
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Betitall win confiscated
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On Deposit = no turnover and can be used without restrictions.
If you buy bonuses then this expires.
Withdrawal limit also exists ...
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Betitall win confiscated
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Especially since in the overview of the monthly bonus conditions it says, "The bonus can be used without restrictions"
Only in the terms and conditions is somewhere hidden that the Monday bonus is considered bonus money. In another paragraph then that wins from Bonus money may only be max 10 times.
In my opinion, this is already very misleading. However, I do not yet know exactly where / how I can complain (target) about it.
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Betitall win confiscated
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Saphira
So rather be happy about the won 800 euros, than now still your head zerbricht, how to get to the shortened money ran. Because nobody can help you, not even Guru, Jesus and God together.
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Betitall win confiscated
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"Unrestricted usable" is quite clear, i.e. bonus money can be used in all games. "Usable" has nothing to do with the maximum payout limit..
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