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Online Casinos in general: Betchain Casino Warning

Topic created on 03rd May. 2023 | Page: 1 of 1 | Answers: 14 | Views: 1,432
CaNna09
Amateur

Betchain Casino Warning

3rd May. 2023, at 12:47 pm CEST#1
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Hy

Won 1650€ in the said casino and that's when it started....

Attempts to reach someone there come to nothing and this has been going on for days now.
I feel like the casino is dead and no one cares about anything.

Mails to help or support never get an answer for days....
Live chat is permanently offline.

The rep was last seen at LCB 5 months ago and even from there they are trying to
they try to reach the rep somehow with little to no chances-.-

If anyone has an idea how to reach someone there let me know

This post has been translated automatically

Falko
Icon

Betchain Casino Warning

3rd May. 2023, at 03:27 pm CEST#2
1 Like

Liked this post: Avatar von CaNna09 CaNna09
CaNna09 wrote on 03/05/2023 at 12:47 PM: Hy

Won 1650€ in the said casino and that's when it started....

Attempts to reach someone there come to nothing and this has been going on for days now.
I feel like the casino is dead and no one cares about anything.

Mails to help or support never get an answer for days....
Live chat is permanently offline.

The rep was last seen at LCB 5 months ago and even from there they are trying to
they try to reach the rep somehow with little to no chances-.-

If anyone has any idea how to reach someone let me know

Have you already filed a complaint at -- name removed from competition --? Here Betchain is not advertised, but at Guru already with an even good reputation. Therefore, they can also contact the casino if someone has a problem there.

Edit by Julian: Post had to be adjusted

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CaNna09
Amateur

Betchain Casino Warning

3rd May. 2023, at 04:01 pm CEST#3
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Nobody has liked this post so far
Falko wrote on 03.05.2023 at 15:27:

Have already filed a complaint at -- name removed from competition -- ? Here Betchain is not advertised, but at Guru already with an even good reputation. Therefore, they can also contact the casino if someone has a problem there.

Everything already tried;)


-- Name from the competition has been removed -- etc complaint submitted...

They just do not answer^^

Am also out with it was scammed for 1650€ and think that should tell me so the end is reached;)

@ Gamblejoe please delete my acc thanks

Edit by Julian: Post had to be adjusted

This post has been translated automatically

Julian
Elite

Betchain Casino Warning

3rd May. 2023, at 04:21 pm CEST#4
1 Like

Liked this post: Avatar von CaNna09 CaNna09
CaNna09 wrote on 03.05.2023 at 16:01:

Already tried everything;)


-- Name removed from competition -- etc complaint filed...

They just do not answer^^

Am also out with it was scammed for 1650€ and think that should tell me so the end is reached;)

@ Gamblejoe please delete my Acc thank you

Hello CaNna09,

Too bad to hear that you want to delete your account with us.
If this is your wish, you have the possibility to delete your account yourself under settings.
You can find the link here:
https://www.gamblejoe.com/einstellungen/loeschen/

This post has been translated automatically

frapi07
Elite

Betchain Casino Warning

3rd May. 2023, at 04:25 pm CEST#5
1 Like

Liked this post: Avatar von CaNna09 CaNna09
CaNna09 wrote on 03.05.2023 at 16:01:

Already tried everything;)


LCB,ASK etc complaint filed...

They just do not answer^^

Am also out with it was scammed for 1650€ and think that should tell me so the end is reached;)

@ Gamblejoe please delete my acc thanks

So I saw your comments in -- name removed from competition -- and in my opinion you are too impatient. I can understand that you are scared, but: we have had a long weekend behind us (WE+ Monday as a holiday). It would be nice to know when you made the withdrawal (and the related verification).

Anyway, those from -- name from competition has been removed -- betchain have given 14 days to comment on your case and solve it. Is normal and it does not go faster. This time starts only after you file a complaint to -- name of competitor has been removed -- . Not before that. I'm only writing this because I have the impression that you didn't understand why they give 14 days.

Edit by Julian: post had to be adjusted

This post has been translated automatically

CaNna09
Amateur

Betchain Casino Warning

3rd May. 2023, at 04:33 pm CEST#6
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Nobody has liked this post so far
frapi07 wrote on 03/05/2023 at 16:25:
So I saw your comments in -- name removed from competition -- and in my opinion you are too impatient. I can understand that you are scared, but: we have had a long weekend behind us (WE+ Monday as a holiday). It would be nice to know when you made the withdrawal (and the related verification).

Anyway, those from -- name from competition has been removed -- betchain have given 14 days to comment on your case and solve it. Is normal and it does not go faster. This time starts only after you file a complaint to -- name of competitor has been removed -- . Not before that. I write this only because I have the impression that you did not understand why they give 14 days.



The whole thing is just under 6 days ago now;)So just under 1 week without a response and exactly as long as the Live Chat is offline....

Support simply does not exist there.

I'm not impatient only that you can not respond to 1 mail and you're just left standing in the rain makes a headache so I've also closed with it.

Any reputable casino would have at least answered and said it delays no problem.


Therefore, close with it and good is everything else makes you sick




This post has been translated automatically

frapi07
Elite

Betchain Casino Warning

3rd May. 2023, at 05:03 pm CEST#7
1 Like

Liked this post: Avatar von CaNna09 CaNna09

CaNna09 wrote on 03.05.2023 at 16:33:
The whole thing was just under 6 days ago now;)So just under 1 week without a reply and that's exactly how long the Live Chat has been offline....

Support simply does not exist there.

I'm not impatient only that you can not respond to 1 mail and you're just left standing in the rain makes a headache so I've also closed with it.

Any reputable casino would have at least answered and said it delays no problem.


Therefore, close with it and good is everything else makes you sick





6 days (incl. WE + holiday), so 3 days ago. You must not make the mistake and add WE+ holidays. Banks have there also closed, right?

But I agree with you on one point: not getting an answer is bad and rude on the part of the casino. I hate it too and can understand you there, but so it is unfortunately.

In my opinion, you make a mistake when you close with it. Just wait and see. You are not in a real casino or casino where you get the money immediately. A Verification process takes time. I have read from time to time that some casinos take 2 weeks for verification as well as withdrawal. Does not mean that the scam, but that the just pay out slower than possibly other casinos.

I mean it really well and can only repeat it: be patient a little and you will get the money.

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CaNna09
Amateur

Betchain Casino Warning

3rd May. 2023, at 05:10 pm CEST#8
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@ Frapi thanks for the kind words

Yes I find even if something takes longer it is not a problem only if 0 communication prevails then it is simply more than danneben.
14 days are more than not the T&Cs corresponding ifs so should be.

On the subject of banks, it is not even a payout is still pending...

It happens there say and write garnix^^

6 days on pending would be for some already the total loss but well have loss limit of 1 € inside on 4 weeks:)

Thanks again for your answer but that there is still what I think will not be the case as hard as it may be

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frapi07
Elite

Betchain Casino Warning

3rd May. 2023, at 05:25 pm CEST#9
1 Like

Liked this post: Avatar von CaNna09 CaNna09
CaNna09 wrote on 03/05/2023 at 17:10: @ Frapi thanks for the kind words

Yes I think even if something takes longer it is not a problem only if there is 0 communication then it is just more than danneben.
14 days are more than not according to the T&Cs ifs so should be.

On the subject of banks, it is not even a payout is still pending...

It happens there say and write garnix^^

6 days on pending would be for some already the total loss but well have loss limit of 1 € inside on 4 weeks:)

Thanks again for your answer but that there is still what I think will not be the case as hard as it may be

Can understand you there as I said, is also happened to me at a big casino and no answer to get is really uncool. Have felt ignored there. Therefore, I can understand it.

Nevertheless, these 14 days have nothing to do with their terms and conditions. Guru is a mediator, a dispute resolver so to speak. You explained your problem there as well as filed a complaint. The other party has 14 days after opening a complaint to respond or react to it. It is also fair that you give 2 weeks time. If there is no response, then that is recorded as well and your rating is released. This is what few casinos want. The rating there is good, so you have a good chance that they respond. As I said, be patient a little, even if it is difficult for you and / or you no longer believe in it.

A withdrawal can't be approved until your account is verified. My comment about the bank was that you had the misfortune to win just before the weekend and before a holiday. This of course prolongs the Verification process. I had once just before Christmas also played and won something. Although I was verified I had to wait 4 days for a payout, because WE and holidays were. Is as I said normal and in no way a chicane.

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CaNna09
Amateur

Betchain Casino Warning

3rd May. 2023, at 05:31 pm CEST#10
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Frapi your word in God's ears;)

Hope that it still goes well but much hope I have there no longer...

I keep you up to date what is still happening.

Wish you a nice evening:)

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Donnie
Expert

Betchain Casino Warning

3rd May. 2023, at 05:43 pm CEST#11
1 Like

Liked this post: Avatar von CaNna09 CaNna09
The problem is that you just want to freak out because these monkeys from the casino are delaying it on purpose. You know for sure that the matter could be solved within a day. And still you feel waved off and ignored. All you want is a short info on how to proceed or a reaction. Some casinos can be happy to have no walk-in office, etc in the vicinity, would have long been short and small the things. Hide nicely in anonymity instead of simply satisfying the customer. To kick the door is the😉😅

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CaNna09
Amateur

Betchain Casino Warning

3rd May. 2023, at 05:48 pm CEST#12
0 Likes

Nobody has liked this post so far
Donnie wrote on 03.05.2023 at 17:43: The problem is that you just want to freak out because these monkeys from the casino are delaying it on purpose. You know full well that the matter could be resolved within a day, for sure. And still you feel waved off and ignored. But all you want is a short info on how to proceed or a reaction. Some casinos can be happy to have no walk-in office, etc in the vicinity, would have long been short and small the things. Hide nicely in anonymity instead of simply satisfying the customer. To kick in the door is the😉😅

How much I agree with you you speak to me from the soul!


Would love to show up in person and ask where their problem lies on not I take the whole facility with

But since they are hiding and no one can get to them, the whole thing is rather difficult -

The whole thing destroys me myself because you just don't know what's going on and how it will go on

Ps: They can still delay it as long as my loss limit is set to 4 weeks to 1 € speaks I can garnix of it.

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CaNna09
Amateur

Betchain Casino Warning

4th May. 2023, at 06:49 pm CEST#13
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Think that's it probably follow quite a few threads....

The are probably run off Betchain and the sister casino Cryptowild


If there is still what happens it would really surprise me

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david84
Amateur

Betchain Casino Warning

5th May. 2023, at 08:14 pm CEST#14
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This is really the very last. When you read something like this, you could just puke. Such a disgusting behavior towards customers 🤮

Keep your fingers crossed that it still somehow works out!

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Paddington
Expert

Betchain Casino Warning

6th May. 2023, at 10:31 am CEST#15
1 Like

Liked this post: Avatar von Harald_B Harald_B
BetChain belongs to Dama N.V. Thus eig a serious group. Wait first further, before you throw in the towel here directly!

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