Online Casinos in general: Attention sun games
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Attention sun games
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Wanted to Deposit € via psc. Everything is normal, payment is debited.
Back on the casino page then the message you have exceeded your "Provider-wide limit". The payment will be refunded.
Waited for hours, contacted customer service at Psc and Sonnenspiele.de.
Paysafecard says the payment has been debited, they can't do anything.
Sonnenspiele says the payment will be returned, Paysafecard knows about it.
Hours pass again. The same again.
I wrote to Paysafecard, same answer as before.
I wrote to Sonnenspiele: No refunds can be made to Paysafecard (is this true)
Please send me your Iban and a bank statement. Otherwise the payment will be lost.
I have never experienced anything like this!
I don't understand why they allowed the payment process to progress so far in the first place
Other casinos give the message about something like this before they debit money
Oh well : I deposited a total of 20€ this month in all casinos ...
Does anyone have any tips?
I don't want to have my bank account in there
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Attention sun games
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Attention sun games
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But if they really insist on the Iban and you want to keep your account out of it, you can also get the virtual Mastercard+account from Paysafecard, which I think was free. The Iban is Irish, not German, but it hasn't been a problem for me yet. And with the MasterCard you can't Deposit at Tipico Games, for example, because you can't verify it there, of course I only found out recently after depositing.
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Attention sun games
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Well, that really can't be the case! I have never reached this limit, but I can well imagine that all other providers would have stopped the payment before booking if the limit had been exceeded. Next, the statement either to the account or the money is gone makes me shake my head even more. Maybe someone from the GJ team can mediate here? You could write to Julian or Andre and ask them nicely if they can do something for you. Otherwise file a complaint with the ggl
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