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Online Casinos in general: Attention sun games

Topic created on 16th Jun. 2024 | Page: 1 of 1 | Answers: 3 | Views: 1,066
snowangel
Rookie

Attention sun games

16th Jun. 2024, at 07:01 pm CEST#1
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Nobody has liked this post so far
I have just experienced something ...
Wanted to Deposit € via psc. Everything is normal, payment is debited.
Back on the casino page then the message you have exceeded your "Provider-wide limit". The payment will be refunded.
Waited for hours, contacted customer service at Psc and Sonnenspiele.de.
Paysafecard says the payment has been debited, they can't do anything.
Sonnenspiele says the payment will be returned, Paysafecard knows about it.
Hours pass again. The same again.
I wrote to Paysafecard, same answer as before.

I wrote to Sonnenspiele: No refunds can be made to Paysafecard (is this true)

Please send me your Iban and a bank statement. Otherwise the payment will be lost.


I have never experienced anything like this!

I don't understand why they allowed the payment process to progress so far in the first place

Other casinos give the message about something like this before they debit money

Oh well : I deposited a total of 20€ this month in all casinos ...


Does anyone have any tips?
I don't want to have my bank account in there

This post has been translated automatically

Marieangels
Amateur

Attention sun games

17th Jun. 2024, at 02:40 pm CEST#2
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Nobody has liked this post so far
Well, this seems to be becoming fashionable now... I deposited money from Jeton to a casino on 19.5.24. The money has not arrived at the casino and has not been returned to Jeton...for 4 weeks. I paid from Revolut to Jeton, the money was sent back and has not been returned to my Revolut account for 4 weeks... The two payments have disappeared into nirvana for 4 weeks... Countless emails have brought nothing. The same excuse over and over again... It was forwarded to the relevant department and they are working hard on it... haha.

This post has been translated automatically

Oedibert
Rookie

Attention sun games

18th Jun. 2024, at 02:23 am CEST#3
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So it's funny if you can pay in and out with a Paysafecard but a chargeback is not possible.
But if they really insist on the Iban and you want to keep your account out of it, you can also get the virtual Mastercard+account from Paysafecard, which I think was free. The Iban is Irish, not German, but it hasn't been a problem for me yet. And with the MasterCard you can't Deposit at Tipico Games, for example, because you can't verify it there, of course I only found out recently after depositing.

This post has been translated automatically

roccoammo11
Expert

Attention sun games

19th Jun. 2024, at 03:23 pm CEST#4
0 Likes

Nobody has liked this post so far

snowangel wrote on 16.06.2024 at 19:01: I just experienced something ...
Wanted to Deposit € via psc. Everything is normal, payment is debited.
Back on the casino page then the message they have exceeded their "Provider-wide limit". The payment will be refunded.
Waited for hours, contacted customer service at Psc and Sonnenspiele.de.
Paysafecard says the payment was debited, they can't do anything.
Sonnenspiele says the payment will be returned, Paysafecard knows about it.
Hours pass again. The same again.
I wrote to Paysafecard, same answer as before.

I wrote to Sonnenspiele: No refunds can be made to Paysafecard (is this true)

Please send me your Iban and a bank statement. Otherwise the payment will be lost.


I have never experienced anything like this!

I don't understand why they allowed the payment process to progress so far in the first place

Other casinos give the message about something like this before they debit money

Oh well : I deposited a total of 20€ this month in all casinos ...


Does anyone have any tips?
I don't want to have my bank account in there

Well, that really can't be the case! I have never reached this limit, but I can well imagine that all other providers would have stopped the payment before booking if the limit had been exceeded. Next, the statement either to the account or the money is gone makes me shake my head even more. Maybe someone from the GJ team can mediate here? You could write to Julian or Andre and ask them nicely if they can do something for you. Otherwise file a complaint with the ggl

This post has been translated automatically

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