i had reported more than two weeks ago that I have in Rabona Casino about 2000€ to pay out.
A long time ago I have already played in a casino of the group (Nomini) and there everything went so far smoothly.
With Rabona now, however, the following. Payout on 05.12.2021 requested. In the chat I was initially told a payout would be processed within 3 business days.
When I asked if I should send any documents for Verification, I was told that this is usually not necessary.
After 5 days, I asked again and was now told that applications are processed within 3-5 business days. About one and a half weeks after the application, they came up with the idea of requiring verification and asked for the usual documents. I submitted these immediately and have not heard anything since then for about a week.
I wanted to know if other people have had similar experiences. According to Trustpilot, I guess there are problems with payouts there all the time. I'm not a big fan of Curacao casinos, but given that it is quite a large group after all, I was in good spirits
It is simply incomprehensible that some casinos get a verification + payout within 24-48 hours and here it supposedly takes several weeks to look at three pictures and make ne transfer ready. Do you think there is only calculation behind it, that you continue to Deposit or cancel withdrawals again? If so, it worked for me
Nevertheless, it is counterproductive, because after the payout I am of course much more inclined to play somewhere where payouts do not take several weeks
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i had reported more than two weeks ago that I have in Rabona Casino about 2000€ to pay out.
A long time ago I have already played in a casino of the group (Nomini) and there everything went so far smoothly.
With Rabona now, however, the following. Payout on 05.12.2021 requested. In the chat I was initially told a payout would be processed within 3 business days.
When I asked if I should send any documents for Verification, I was told that this is usually not necessary.
After 5 days, I asked again and was now told that applications are processed within 3-5 business days. About one and a half weeks after the application, they came up with the idea of requiring verification and asked for the usual documents. I submitted these immediately and have not heard anything since then for about a week.
I wanted to know if other people have had similar experiences. According to Trustpilot, I guess there are problems with payouts there all the time. I'm not a big fan of Curacao casinos, but given that it is quite a large group after all, I was in good spirits
It is simply incomprehensible that some casinos get a verification + payout within 24-48 hours and here it supposedly takes several weeks to look at three pictures and make ne transfer ready. Do you think there is only calculation behind it, that you continue to Deposit or cancel withdrawals again? If so, it worked for me
Nevertheless, it is counterproductive, because after the payout I am of course much more inclined to play somewhere where payouts do not take several weeks
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