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Online Casinos in general: An employee and his opinion about online casino, players and bonud (Page 3)

Topic created on 05th Oct. 2018 | Page: 3 of 3 | Answers: 29 | Views: 11,209
Daniel
Elite

An employee and his opinion about online casino, players and bonud

6th Oct. 2018, at 12:13 am CEST#21
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Marqes wrote on 05.10.2018 at 22:25: Warscheinlich wissen die SupportMA. eh keine relevanten informationen...eben als Casinoschutz, weil sie nichts verraten sollen.

The only thing support employees know is possibly how casinos cheat in other ways and increase their sales. I, for example, am convinced - until someone convinces me otherwise - that the bonus rules of too many Online Casinos are mainly there to increase sales (keyword 5€-Maxbetrule). If 200,000 players play in a casino and 200 of them win in the course of a year with a small Deposit more than 30,000 € and 10% of these winners have violated the bonus rules, so the casino saves over 600,000 €, just by these Big Winner. Then add maybe 5,000 "medium" wins from €1,000 that are denied and bang, bang you make a few million more euros in revenue per year.

This "scam" works at least until there are websites like GambleJoe, where players can share their experiences uncensored with others and this site is gaining more and more reach at the same time. I don't want to give false praise, but when the forum didn't have this reach, complaints about the 5€ maxbetrule were common. This has improved significantly. Either because the casinos have recognized that such an approach has a negative impact on sales and these rules are no longer applied so strictly or because the players are better educated by us and this community.

The "cheating" or rather the profit maximization strategy is going on in this way. As I said, this is my belief at the current time. One takes advantage of the stupidity / laziness / inexperience of the players. But no supporter knows when slots are hot or when someone wins? Think about it logically! If the support staff (who also only earn between 1,000€ and 2,000€ a month) would know that, then their buddies would constantly register in the casinos and they would clear together. And if the employee loses his job there, who cares? I mean, it's not like you've made a mega career in support and losing your job would be a medium catastrophe ...

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Anonym

An employee and his opinion about online casino, players and bonud

6th Oct. 2018, at 12:27 am CEST#22
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Skitch22 wrote on 05/10/2018 at 16:04
And did you take the advice of the employee rather not play online ?

Limited yes but I'm still not ready to leave it completely unfortunately.

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Anonym

An employee and his opinion about online casino, players and bonud

6th Oct. 2018, at 12:51 am CEST#23
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-- This post was deleted --

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Marqes
Expert

An employee and his opinion about online casino, players and bonud

6th Oct. 2018, at 12:51 am CEST#24
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Daniel wrote on 06/10/2018 at 00:13 PM
Think about it logically! If the support staff (who also only earn between 1,000€ and 2,000€ a month) would know that, then their buddies would constantly sign up in the casinos and they would clean up together. And if the employee loses his job there, who cares? I mean, it's not like you've made a mega career in support and losing your job would be a disaster ...


That's exactly what I said to myself.


Butrr : vll. can support staff already see where, for example, in the last hour was most often won?
I can imagine that very well.
Well not exactly the MA who is there for 1 month, but the supervisor already...
And just these slots are then to be seen as hot.

You don't know if the support staff has to put away the cell phone during this time, so there is a cell phone ban.
And everything is recorded on the PC anyway.
So no private contact during working hours.
And a slot is not eternally hot...
that's why the Videoslots Slot Rtp (where ma sees the green and red arrows, you know what I mean) is nonsense, since glaubs ja nich updated live but 1x at 4 o'clock at night or so.

In principle, eh all assumptions and mind games?

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Anonym

An employee and his opinion about online casino, players and bonud

6th Oct. 2018, at 12:55 am CEST#25
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Daniel wrote on 06/10/2018 at 00:13 PM
The only thing support staff may know is how casinos cheat in other ways and increase their sales. I, for example, am convinced - until someone convinces me otherwise - that the bonus rules of too many Online Casinos are mainly there to increase sales (keyword 5€ maxbetrule). If 200,000 players gamble in a casino and 200 of them win in the course of a year with a small Deposit more than 30,000 € and 10% of these winners have violated the bonus rules, so the casino saves over 600,000 €, just by these Big Winners. Then add maybe 5,000 "medium" wins from €1,000 that are denied and bang, bang you make a few million more euros in revenue per year.

This "scam" works at least until there are websites like GambleJoe, where players can share their experiences uncensored with others and this site is gaining more and more reach at the same time. I don't want to give false praise, but when the forum didn't have this reach, complaints about the 5€ maxbetrule were common. This has improved significantly. Either because the casinos have recognized that such an approach has a negative impact on sales and these rules are no longer applied so strictly or because the players are better informed by us and this community.

The "cheating" or rather the profit maximization strategy is going on in this way. As I said, this is my belief at the current time. You take advantage of the stupidity / laziness / inexperience of the players. But no supporter knows when slots are hot or when someone wins? Think about it logically! If the support staff (who also only earn between 1,000€ and 2,000€ a month) would know that, then their buddies would constantly register in the casinos and they would clear together. And if the employee loses his job there, who cares? I mean, it's not like you've made a mega career in support and losing your job would be a disaster ...

Appropriately, I would like to quote a clause from the terms and conditions of an online casino, which will certainly also be found in almost all other casinos

Switching between game types with low conversion factors (e.g. Blackjack) to high conversion factors (e.g. Slots) after a big win for the sole purpose of fulfilling the bonus conditions leads to the invalidity of the win

This alone shows that it is already seen as an infringement if you try to use your bonus cleverly. As many obstacles as possible are put in your way

LG

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Casinoworker
Visitor

An employee and his opinion about online casino, players and bonud

6th Oct. 2018, at 03:30 am CEST#26
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Marqes wrote on 05/10/2018 at 09:53: Hello and welcome.
So if you are real genuine and not a fake, it's cool to have you here.

I have a question directly:

Can you see which slots are hot right now as a support member?

I know that someone here was once recommended two games where he or she then really won.

I know from a chat between an employee and me that he sees symbols above some slots, but he didn't know what they were for. It may be that he was new or was not allowed to say anything about it, he immediately closed the chat afterwards.

I assume you live in Malta? Most casino supporters live in Malta.
What all can you see in your dashboard?

We can only see in total which games have spit out the most or highest wins or have made revenue. But we can't see which game is doing particularly well, only afterwards when we check it

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Casinoworker
Visitor

An employee and his opinion about online casino, players and bonud

6th Oct. 2018, at 03:43 am CEST#27
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Daniel wrote on 05.10.2018 at 17:21: Why don't you just check yourselves if Manipulation is going on or not?

In most Online Casinos you can track every single game you have played and theoretically evaluate. Make a table and transfer there the stake and the final result of each individual spin and calculate your AQ yourself. But you should get some spins (I would take at least 10.000 spins as a basis), so that you can determine if the payout ratio is correct or not. Such an Excel table could look something like this:

Bet Win Result
0,5€ 1€ 0,5€
1€ 0€ -1€
1€ 0€ -1€
2€ 3€ 1€


Or you make a table like in this article: https://www.gamblejoe.com/ratgeber/spielautomaten-auszahlungsquote/

You can also ask in the Live Chat, maybe they can provide you such an Excel table(?).

Alternatively, you can also view your personal payout ratio or RTP in detail at Videoslots under myrtp, even per game. And theoretically you could also check this again manually.

If the TE is really a support employee, then I am also happy about his membership at GambleJoe - a warm welcome from me! By the way, the thread creator had mentioned that the casinos only "lend" the games and thus answered the question that seems to occupy many.

Possibly the game manufacturers are cheating but as I said, you could find out that way. Such fraud is also so easy to detect, precisely because everything is logged online and everything takes place very centrally.

In contrast to gambling houses or casinos, online casinos do not have the games themselves on a device or hard drive, but the games are centrally accessed and used by hundreds of casinos. This means that individual casinos do not have access to the games. No matter how high the criminal energy of a casino operator may be, he has no chance to intervene in the game process or to change the AQ

This can be understood by everyone, if you have a little technical know-how: Just use the Google developer tools and analyze the network traffic. Depending on which game manufacturer you use (NetEnt, Microgaming, whatever), connections to the same servers are established in every casino - except for real scam casinos like Ares Casino & Co. which use pirated fake slots.

As I said, you don't have to believe everything I say - I could be wrong. But each of you can see for yourself if my statements are true or not. And if it turns out in the end that they are not true, then I will change my views as well. Freely after Götz Werner: "My head is round, so that thoughts can turn".

Yes, you are absolutely right with what you write and that is exactly how it is. It's probably not a secret that not everyone can win, but if online casinos had the possibilities to change something in the games of the providers, there would never be higher wins. This is definitely not the case

The providers as such have nothing to gain from "manipulating" their machines. The casinos pay a sum x, depending on the turnover of the casino by using their games

How it looks with jackpots, I do not know, because these wins are borne by the providers

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Anonym

An employee and his opinion about online casino, players and bonud

6th Oct. 2018, at 03:55 am CEST#28
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Casinoworker wrote on 06/10/2018 at 03:43 PM
Yes you are absolutely right with what you write and that's exactly how it is. I guess it's not a secret that not everyone can win, but if Online Casinos had the possibilities to change something about the Provider games, there would never be higher wins. This is definitely not the case

The providers as such have nothing to gain from "manipulating" their machines. The casinos pay a sum x, depending on the turnover of the casino by using their games

How it looks with jackpots, I do not know, because these wins are borne by the providers


Of course they would have something from it.

What I can very often observe that in new games when trying out for the first time very often come right at the beginning free spins.
These numbers then usually not so good, but I can imagine that the beginning so run to trigger the players and to show how the machine runs.

And as a question: What exactly distinguishes you from a normal user? To what extent can you provide us with information that a player does not already know?

I have been in the casino industry for 14 years and have worked all over Europe (live casinos). I could tell you more.
Do not want to attack you here and as a user I welcome you, but this insider attitude that you want to convey here annoys me quite a bit.

In the end, you came as an 'insider' to tell us that everything is fine, which you can know as little as anyone else.
I am neither pro nor con, I simply don't know, but you don't know either.
That players beg for Bonuses, what revelation.

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Casinoworker
Visitor

An employee and his opinion about online casino, players and bonud

6th Oct. 2018, at 04:13 am CEST#29
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Marqes wrote on 05/10/2018 at 09:53: Hello and welcome.
So if you are real genuine and not a fake, it's cool to have you here.

I have a question directly:

Can you see which slots are hot right now as a support member?

I know that someone here was once recommended two games where he or she then really won.

I know from a chat between an employee and me that he sees symbols above some slots, but he didn't know what they were for. It may be that he was new or was not allowed to say anything about it, he immediately closed the chat afterwards.

I assume you live in Malta? Most casino supporters live in Malta.
What all can you see in your dashboard?

Indeed, I do not live in Malta. But there are many casinos there and their support central

The casino I work for is quite new and we are not ten employees

The platform that is used has no restrictions for anyone, but no financial data is shown (which in fact can only be requested from the platform that provides its software)

I can see the daily deposits as well as withdrawals. How was deposited, so the variant, when, how much, also with the withdrawal the same game

You can not say across the board, it is won much or little, because often much more has been deposited before

Customers can be found on the basis of the IP (this is dangerous for the games that think they want to trick) and all other data. In the respective player file everything is to be seen. Certainly, at larger casinos, where different departments

When was registered, when was paid in or out, how much was paid in and out (in total and this is very interesting). We can see when the last bonus was awarded and in what amount, based on this we can then also decide whether we think someone has "earned" another bonus

With us they go by the concept, who deposits a lot, may also get a lot of bonus, but not because we are so nice, just to give the player the feeling, he is something special. In the end, even if he meets the conditions, he will keep playing anyway. At least in 96% of the cases it is like that. For sure

How much a customer can win from a bonus, we really can not generate. How the even if the games are not "ours" ?

In sports betting, you can simply change the limits. Zack 1% and you can only bet a few euros (I personally find really not great, but it is not in my hand)

I think a larger team is generally better structured than the casino where I am discreet, but because we are so few and all in one office, we see everything and hear everything

We don't forward any requests, we clarify them directly among ourselves, but we take our time and talk about other departments

What I find awesome, I say so. As I said, we are about 10 employees. The casino is not too well known, but the boss (who has no special skills other than start-up capital for licenses and design etc.) has all our salaries in less than a day. For him it is incredibly profitable, and I find that scary

I see the monthly revenue at us small casino. I see how easy it is to make money. What do the big casinos make then in turnovers ?! Where I find it much worse when larger casinos line up to pay out a few hundred euros

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Casinoworker
Visitor

An employee and his opinion about online casino, players and bonud

6th Oct. 2018, at 04:29 am CEST#30
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Random wrote on 06/10/2018 03:55 PM

Of course they would have some.

What I can very often observe that in new games when trying out for the first time very often come right at the beginning free spins.
These numbers then usually not so good, but I can imagine that the beginning so run to trigger the players and to show how the machine runs.

And as a question: What exactly distinguishes you from a normal user? To what extent can you provide us with information that a player does not already know?

I have been in the casino industry for 14 years and have worked all over Europe (live casinos). I could tell you more.
Do not want to attack you here and as a user I welcome you, but this insider attitude that you want to convey here annoys me quite a bit.

In the end, you came as an 'insider' to tell us that everything is fine, which you can know as little as anyone else.
I'm neither pro nor con, I simply don't know, but you don't know either.
That players beg for Bonuses, what revelation.


I didn't call myself an insider or someone who will now tell you what to do to become a millionaire (then I would have already become one and I wouldn't be working anymore)


Whether you have the same level of knowledge as everyone else you can not know. You may find it annoying, others may find it interesting. Some others promise themselves great tricks here, for whatever reason

It is noticeable that here is constantly spoken of fraud in the games because it does not run for a while so. Likewise with the free spins. You should be able to think around the corner

Free spins are offered on new slots, or we observe this often

On the one hand, the interest is great in new games and on the other hand, there are hardly any risks for the casinos. Most free spins are also linked to turnover conditions and there is usually also a maximum win deposited. Whether the providers now think that they have to pay out fewer wins at the beginning with the new games, I doubt strongly. For this I see too many opposites every time

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