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An employee and his opinion about online casino, players and bonud
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The only thing support employees know is possibly how casinos cheat in other ways and increase their sales. I, for example, am convinced - until someone convinces me otherwise - that the bonus rules of too many Online Casinos are mainly there to increase sales (keyword 5€-Maxbetrule). If 200,000 players play in a casino and 200 of them win in the course of a year with a small Deposit more than 30,000 € and 10% of these winners have violated the bonus rules, so the casino saves over 600,000 €, just by these Big Winner. Then add maybe 5,000 "medium" wins from €1,000 that are denied and bang, bang you make a few million more euros in revenue per year.
This "scam" works at least until there are websites like GambleJoe, where players can share their experiences uncensored with others and this site is gaining more and more reach at the same time. I don't want to give false praise, but when the forum didn't have this reach, complaints about the 5€ maxbetrule were common. This has improved significantly. Either because the casinos have recognized that such an approach has a negative impact on sales and these rules are no longer applied so strictly or because the players are better educated by us and this community.
The "cheating" or rather the profit maximization strategy is going on in this way. As I said, this is my belief at the current time. One takes advantage of the stupidity / laziness / inexperience of the players. But no supporter knows when slots are hot or when someone wins? Think about it logically! If the support staff (who also only earn between 1,000€ and 2,000€ a month) would know that, then their buddies would constantly register in the casinos and they would clear together. And if the employee loses his job there, who cares? I mean, it's not like you've made a mega career in support and losing your job would be a medium catastrophe ...
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An employee and his opinion about online casino, players and bonud
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Limited yes but I'm still not ready to leave it completely unfortunately.
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An employee and his opinion about online casino, players and bonud
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An employee and his opinion about online casino, players and bonud
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That's exactly what I said to myself.
Butrr : vll. can support staff already see where, for example, in the last hour was most often won?
I can imagine that very well.
Well not exactly the MA who is there for 1 month, but the supervisor already...
And just these slots are then to be seen as hot.
You don't know if the support staff has to put away the cell phone during this time, so there is a cell phone ban.
And everything is recorded on the PC anyway.
So no private contact during working hours.
And a slot is not eternally hot...
that's why the Videoslots Slot Rtp (where ma sees the green and red arrows, you know what I mean) is nonsense, since glaubs ja nich updated live but 1x at 4 o'clock at night or so.
In principle, eh all assumptions and mind games?
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An employee and his opinion about online casino, players and bonud
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Appropriately, I would like to quote a clause from the terms and conditions of an online casino, which will certainly also be found in almost all other casinos
Switching between game types with low conversion factors (e.g. Blackjack) to high conversion factors (e.g. Slots) after a big win for the sole purpose of fulfilling the bonus conditions leads to the invalidity of the win
This alone shows that it is already seen as an infringement if you try to use your bonus cleverly. As many obstacles as possible are put in your way
LG
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An employee and his opinion about online casino, players and bonud
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We can only see in total which games have spit out the most or highest wins or have made revenue. But we can't see which game is doing particularly well, only afterwards when we check it
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An employee and his opinion about online casino, players and bonud
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Yes, you are absolutely right with what you write and that is exactly how it is. It's probably not a secret that not everyone can win, but if online casinos had the possibilities to change something in the games of the providers, there would never be higher wins. This is definitely not the case
The providers as such have nothing to gain from "manipulating" their machines. The casinos pay a sum x, depending on the turnover of the casino by using their games
How it looks with jackpots, I do not know, because these wins are borne by the providers
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An employee and his opinion about online casino, players and bonud
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Of course they would have something from it.
What I can very often observe that in new games when trying out for the first time very often come right at the beginning free spins.
These numbers then usually not so good, but I can imagine that the beginning so run to trigger the players and to show how the machine runs.
And as a question: What exactly distinguishes you from a normal user? To what extent can you provide us with information that a player does not already know?
I have been in the casino industry for 14 years and have worked all over Europe (live casinos). I could tell you more.
Do not want to attack you here and as a user I welcome you, but this insider attitude that you want to convey here annoys me quite a bit.
In the end, you came as an 'insider' to tell us that everything is fine, which you can know as little as anyone else.
I am neither pro nor con, I simply don't know, but you don't know either.
That players beg for Bonuses, what revelation.
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An employee and his opinion about online casino, players and bonud
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Indeed, I do not live in Malta. But there are many casinos there and their support central
The casino I work for is quite new and we are not ten employees
The platform that is used has no restrictions for anyone, but no financial data is shown (which in fact can only be requested from the platform that provides its software)
I can see the daily deposits as well as withdrawals. How was deposited, so the variant, when, how much, also with the withdrawal the same game
You can not say across the board, it is won much or little, because often much more has been deposited before
Customers can be found on the basis of the IP (this is dangerous for the games that think they want to trick) and all other data. In the respective player file everything is to be seen. Certainly, at larger casinos, where different departments
When was registered, when was paid in or out, how much was paid in and out (in total and this is very interesting). We can see when the last bonus was awarded and in what amount, based on this we can then also decide whether we think someone has "earned" another bonus
With us they go by the concept, who deposits a lot, may also get a lot of bonus, but not because we are so nice, just to give the player the feeling, he is something special. In the end, even if he meets the conditions, he will keep playing anyway. At least in 96% of the cases it is like that. For sure
How much a customer can win from a bonus, we really can not generate. How the even if the games are not "ours" ?
In sports betting, you can simply change the limits. Zack 1% and you can only bet a few euros (I personally find really not great, but it is not in my hand)
I think a larger team is generally better structured than the casino where I am discreet, but because we are so few and all in one office, we see everything and hear everything
We don't forward any requests, we clarify them directly among ourselves, but we take our time and talk about other departments
What I find awesome, I say so. As I said, we are about 10 employees. The casino is not too well known, but the boss (who has no special skills other than start-up capital for licenses and design etc.) has all our salaries in less than a day. For him it is incredibly profitable, and I find that scary
I see the monthly revenue at us small casino. I see how easy it is to make money. What do the big casinos make then in turnovers ?! Where I find it much worse when larger casinos line up to pay out a few hundred euros
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An employee and his opinion about online casino, players and bonud
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I didn't call myself an insider or someone who will now tell you what to do to become a millionaire (then I would have already become one and I wouldn't be working anymore)
Whether you have the same level of knowledge as everyone else you can not know. You may find it annoying, others may find it interesting. Some others promise themselves great tricks here, for whatever reason
It is noticeable that here is constantly spoken of fraud in the games because it does not run for a while so. Likewise with the free spins. You should be able to think around the corner
Free spins are offered on new slots, or we observe this often
On the one hand, the interest is great in new games and on the other hand, there are hardly any risks for the casinos. Most free spins are also linked to turnover conditions and there is usually also a maximum win deposited. Whether the providers now think that they have to pay out fewer wins at the beginning with the new games, I doubt strongly. For this I see too many opposites every time
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