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Online Casinos in general: An employee and his opinion about online casino, players and bonud

Topic created on 05th Oct. 2018 | Page: 1 of 3 | Answers: 29 | Views: 11,077
Casinoworker
Visitor

An employee and his opinion about online casino, players and bonud

5th Oct. 2018, at 04:13 am CEST#1
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Maybe wanted, maybe not, but I feel the need to share this and maybe hear some opinions or give "tips", share experiences.


Someone else would think I am a gambling addict because I invest a lot. But so far I'm fine out of it.

I've been playing for ten years and I've lost 30k, but I've won (no joke) three times that (but not all at once, of course).

Well, as funny as it may sound, I have been working in an online casino in chat support and general support for quite some time now.

First conclusion : KRASS!!!!

I of totally shocked. In all directions.

For one thing, the way players are treated. They really don't pay attention to whether a player really has problems. On the other hand, I am also shocked by the "requirements" of the players.

I would like to tell you two things that you might want to consider.

Mostly an employee can decide aboutbonuses by himself . Since this is mostly based on personal feelings, the employee (in this case also me) does the following :

Check total payments
Check disbursements
Use IP addresses
Check for duplicate accounts
Last bonus
Last Deposit

I for one am always willing to give bonus if possible. Someone who has never deposited but has already received several Bonuses, i.e. is a bonus hunter, I will not give a bonus on principle. Sorry. Moreover, they are usually the most unfriendly. That is indeed the case.

If someone is really nice and fulfills the conditions, I'm happy to give a bonus. From experience, however, most of them don't get fed up, and come every day, every hour, asking for more and more and more, and getting more and more rude.

So Tip number one :
Be nice. Write in complete sentences and thank them. After all, there is only one person sitting there who has to follow regulations.

Also another tip :
With the turnovers, it really does not deter anyone, if as a "very hard consequence" the account is to be closed and still "threatened" to go to another casino.
Who cares ? These players who think they have to threaten are not that important for any casino.

I also wonder if some here are totally out of touch with reality. In a real casino you don't go to the reception and make a fuss because you have lost etc.

Tip 2:

It's a rarely stupid idea to create multiple accounts under the same IP, email address (if possible), same data, etc. I think my "smart" customer had 28 accounts thanks to VPN. Nothing very smart . and what exactly does it bring you ?? Since it happens once that you meet the turnover requirements, but then can never get the money anyway because the multiple registrations will stand out. Likewise with wrong data. Brings pretty much nothing (in addition, of course, constantly be unfriendly).

An employee can rarely what for it if a technisier defect is present, that only so besides. xml-ph-0039@deepl.internal

With "good" players who bet, limits are quickly set. The support staff can not change, no matter how much he is insulted

Underset conditions are also not set by the employee. Here, too, insults do not bring much


It's amazing what threats and insults you hear every day. I mean also I play, also I have already "begged" for bonus have but never one and a half employees stupidly angemacht if he did not want to give (we are talking here after losses of several thousand euros and not peanuts. There are customers who want to have bonuses after 10 € loss and then also immediately best several hundreds of euros)


First so much. I can say for my part that the work there has deterred me a little, generally about the offer, the demand, the procedures etc..


Maybe one or the other can tell me here his motives to want to get bonus without deposit

Why exactly does one want to go through this stress ? Sign out, beg for bonus, fulfill turnover requirements and then maybe get a few euros

I am just the opinion, I want to play, I bet but I do not beg around. I was of this opinion even before I started working there

Personally, I prefer online gambling because logically speaking, you can see that a "real" casino has completely different expenses than an online casino. In fact, many more people win online

And a little hint at the end
An online casino can NOT influence games of the providers
Maybe the providers as such can, but the respective casino only "rents" the games, so there is no influence. Wins to the 100,000 I have already seen in this short time
...

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Marqes
Expert

An employee and his opinion about online casino, players and bonud

5th Oct. 2018, at 09:53 am CEST#2
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Hello and welcome.
So if you are real genuine and not a fake, it's cool to have you here.

I have a question directly:

Can you as a support staff see which slots are hot right now?

I know that someone here was once recommended two games where he or she then really won.

I know from a chat between an employee and me that he sees symbols above some slots, but he didn't know what they were for. It may be that he was new or was not allowed to say anything about it, he immediately closed the chat afterwards.

I assume you live in Malta? Most casino supporters live in Malta.
What all can you see in your dashboard?

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Anonym

An employee and his opinion about online casino, players and bonud

5th Oct. 2018, at 10:00 am CEST#3
1 Like

Liked this post: Avatar von Nickii45 Nickii45
Thank you for these insights,

but on one page you write "I mean also I play, also I have already "begged" for bonus [...]" and shortly after that comes "Why exactly do you want to do this stress ? Sign out, beg for bonus, fulfill turnover requirements to then maybe get a few euros [...]" that's a bit contradictory. I personally preferred the casinos with reasonable no Deposit bonus at my time, on the one hand it is of course a free chance to win something and on the other hand I can test the casino itself, for example, whether the games run smoothly or always crash.

Have so far already written a few times with the support, very often I was polite and friendly. In most cases, this came back in the same tone of support, sometimes you notice that he is overwhelmed and also something tries to end the conversation as soon as possible. If a bonus was promoted and you did not get anything, then I also asked in the chat and in 99% of cases it was also solved quickly. In the 1% of cases I just had my account deleted, but not threatened - but I felt cheated, if on the registration page "25 free spins with registration" is then I want to have them - and it is then about the principle. If they are not given, that is a breach of trust for me and I can not deposit and play there (my psyche warns me then before the page).

That the support is sometimes insulted is I think almost inevitable, there are people who have gambled away their belongings - many more than they actually have. The leave then their rage at the first place out, the support would have to be trained in this matter to catch these people and offer help or protect early from extreme losses. If a player always 50 € on Friday plays and then suddenly 10 000 € inpulvert in one evening would have to ring the alarm bells that something is wrong here. Think that at 1000 € a day must be the absolute limit, unless the person declares himself as a High Roller at the support and unlocks that. Since I and many others know that one is responsible for the losses themselves, the rage is not fired at the next best place, but not everyone is so strong-willed - they would be that they play more controlled.

The support is therefore a catch-all for the people, as a supporter you can't do anything about it - but it makes moral sense to recommend the right thing to these people (set limits for the next time). Even if many see this as a mockery at the moment, later many will not think so negatively about the tip. In my opinion you don't have to be insulted, if nothing constructive comes up you should be able to close the chat or declare it closed. Would also have no desire to write someone who has gambled away at Moon Princess 5000 € and puts the blame in my shoes for hours.

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Anonym

An employee and his opinion about online casino, players and bonud

5th Oct. 2018, at 10:07 am CEST#4
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So anyone can claim that, and what he writes there is nothing new, completely plausible, and anyone can just pull it out of their fingers.

In addition, he gives his personal opinion here and sells this as a fact.
Because a support employee will probably have no idea whether the slots are manipulated or not. He is just as much in the dark as a normal player.
As if they tell a support employee anything. He knows as much as he needs to know, namely where the Enter key and the Copy key are on the keyboard.

So even if this is real, I don't think he could give us any insight that isn't already clear.

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Anonym

An employee and his opinion about online casino, players and bonud

5th Oct. 2018, at 10:52 am CEST#5
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Liked this post: K****t
I'm also skeptical about this for the time being. What is written here should not surprise anyone.

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K****t

An employee and his opinion about online casino, players and bonud

5th Oct. 2018, at 12:27 pm CEST#6
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Basically, it is frightening that other players who become casino employees can see all the personal data of the customers.

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RiverSong
Legend

An employee and his opinion about online casino, players and bonud

5th Oct. 2018, at 12:59 pm CEST#7
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there is really nothing new in your text

what do you mean by the

With "good" players the bets are deposited fast limits. The support staff can not change them.

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Stromberg
Legend

An employee and his opinion about online casino, players and bonud

5th Oct. 2018, at 01:07 pm CEST#8
1 Like

Liked this post: Avatar von Casinoworker Casinoworker
Iseedeadpeople wrote on 05.10.2018 at 12:59 pm: in your text is now really nothing new with

what do you mean

With "good" players the bets are quickly deposited limits. The support staff can not change them.

I think he means people who are successful sports betting or even just have a run. Since then quickly one is limited depending on the betting market or even generally the possible use with a limit

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Anonym

An employee and his opinion about online casino, players and bonud

5th Oct. 2018, at 03:17 pm CEST#9
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Well, whether you believe it or not.... I once had a very nice chat on a cruise with an employee of Evolution Gaming who also operates the Live Chat there. So clearly they see all your personal data as well as Deposit and withdrawal methods and the turnover. Generally, he advised me not to play there on the question of Manipulation, he gave me no direct answer, just a grin that speaks for itself. Furthermore, it was also interesting to hear that it is also tracked how much revenue an individual employee generates in his shifts

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Anonym

An employee and his opinion about online casino, players and bonud

5th Oct. 2018, at 03:27 pm CEST#10
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Hello,

I thought, now we expect here a revelation ala Wiki-Leaks, which has washed. With the introduction and the words "awesome, I'm shocked"

And then the bitter disappointment and the narrative about players penetratingly trying to get bonuses. That honestly doesn't shock me at all

On the "awesome" on the part of the casino, which would have interested me more, you do not go at all

Oh well, congratulations for being 90000Euro richer;)

LG

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