Online Casinos in general: Always Condor Malta (Big5Casino)
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Always Condor Malta (Big5Casino)
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i am a good person at heart and give even shabby stores like Big5Casino a chance. Surprisingly, the slots there went very well and I requested a withdrawal 14 days ago(!). This was quickly approved, provided of course I verify my customer account. Now, however, the fun of all fun begins. I have made a Deposit through MuchBetter and would like to withdraw with it. So far from me were required:
- Passport
- Driver's license
- DSL bill
- Credit card (for whatever reason) front and back
- Selfie with passport in hand
- Selfie with driver's license in hand
- Bank statement
- Bank statement with IBAN and address on it
This goes of course over the 14 days so back & forth and the people there always comes up with a new document, which I should please send in, I feel completely uncomfortable now, because I do not want to know what they do with my documents. After I thought it was finally through, today comes a mail, I should but please from the deposit to Condor Gaming Malta send a bank statement of Muchbetter, how please should I generate a bank statement of Muchbetter? So I just sent them a screenshot where you can see in black and white that a deposit has taken place and money has flowed
Comes as a response, "Unfortunately, it does not show that you have made this transaction, we need a document in this format:
How am I supposed to get such a document please, MuchBetter does not have the option to have one created like this. In the meantime, I have filed a complaint with AG and am waiting for their response. Like many others here on the forum, as tempting as Condor's offers are, avoid these stores. They are broke, they can't pay out and they will drag out the payout until you don't want to do it anymore. I don't know if they will ask for a photo of me eating a banana next, but I insist on my win, but this is just plain low. There are really better Curacao casinos than Online Casinos of this group.
In this sense, have a nice weekend.
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Always Condor Malta (Big5Casino)
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Critically, I must note once that you seem to have been aware from the beginning in what kind of casino you are playing there and that your chances of being able to withdraw a win without any problems or at all, are lower than elsewhere
Therefore, you should actually be little surprised that there are now problems
However, I still keep my fingers crossed that you get your money, because what they do there is definitely not right
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Always Condor Malta (Big5Casino)
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Jenn-R, 
Max_Bet
Fortunately, I'm not the kind of person who gives casinos a chance
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Always Condor Malta (Big5Casino)
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Jab total arbitrariness of the casino! Had exactly the same dreck with them as you! You must simply request a statement of account from muchbetter (muchbetter app under help on the pen and open a ticket) and in the same sentence directly ne complaint to asgamblers submit but the most important thing is! DO NOT TOUCH THE MONEY IN YOUR BIG5 ACCOUNT!
With me it took up to two months but through asgamblers were really meek and have finally verified my account and paid out!
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Always Condor Malta (Big5Casino)
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I'm actually quite good things that you get your money... Just takes a little longer
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Always Condor Malta (Big5Casino)
Liked this post:
Jenn-R
You expected it to happen like this.
It has come like this.
So I think you should resign yourself to it and as it is then cancel the payment and gamble away the money
Edit: And I can absolutely not understand why you send such documents... There are casinos without Verification etc. that pay out anyway.
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Always Condor Malta (Big5Casino)
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But honestly?
Before I had deposited at big5 the first time, I thought (especially because here so often free spins of it were posted) and because I just saw that this casino has a malta license (which we were also advised by gamblejoe, that you should pay attention) I thought that it is a serious casino!!!! Just like novibet, where I have collected even worse experiences, because my win was immediately canceled and the Really arbitrary reasons find! They could have at least addressed each other!!! Support says I used a Deposit method that was not in my name and the manager now claims that I was blocked because of double accounts!
In addition, novibet.de does not even react or takes a stand on it, which is at least still exemplary to look at big5
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Always Condor Malta (Big5Casino)
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Even a modest casino gets a MGA license.
The best example is the group Condor Malta LTD mentioned here (Rembrandt Casino, Big5 etc.)
But there were already a few contributions here.
Rather topical:
https://www.gamblejoe.com/forum/online-casinos/allgemeines/erfahrungen-casino-sieger-rembrandt-casino-187970/
Already very old:
https://www.gamblejoe.com/forum/casinobeschwerden/sonstige/rembrandt-casino-verweigert-auszahlung-von-400000-euro-76871/2/
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Always Condor Malta (Big5Casino)
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Used to be one^^
But have learned from it
😁😁
To your problem, try to stay on it to get your money.
Maybe jmd from gj can help you out
Or the other big forums
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Always Condor Malta (Big5Casino)
Nobody has liked this post so far
I got this MuchBetter account statement only after 5 days because muchbetter support takes forever.
Before that I tried for 1 week to explain that a screenshot is enough, without success.
Very annoying is also that the Rembrandt support usually takes 20h for an answer.
By the way, the first payout did not go back to muchbetter, but to my bank account. Only the 2.payout may to muchbetter
With me it took 2 months (!) until the money was on my account, and I have always answered immediately to each mail.
There are always waiting times: Examination Muchbetter account statement 5-7 days, payout bank account 5 business days...
My Tip: even if it hurts, always stay friendly and patient. In the end they pay
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