Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Altacore N.V. Verification or harassment?

Topic created on 26th Mar. 2022 | Page: 1 of 1 | Answers: 6 | Views: 2,281
t****o
Moinsen,

i signed up at Cosmic Slots the other day, deposited 2x100€ and gambled my way up to 4000€. So far so good...

Have then requested a withdrawal and logically got a mail with the Verification measures.

One of the items reads "Upload a selfie of yourself with your ID in hand next to your face and the CosmicSlots.com homepage in the background"

....

DUDE IS IT STILL GOING ON? AM I A f**kING OCTOPUS OR WHAT? I HAVE 8 ARMS FOR SUCH NEN BULLSHIT?

I find this so morbidly ridiculous...I don't mind verifying myself or doing KYC, but this can't be it!?

What do you do if you don't have a PC screen/laptop/desktop?

TOTAL MENTAL BREAKDOWN!

My problem: I lost my passport the other day in a drunken stupor, but I have it logically as a .jpg, scanned on the PC, so I can not make a selfie with it in hand

New Perso is requested, 6-8 weeks. Temporary Perso was not possible because the citizens office had technical problems...new appointment in 2 weeks!!!-.-

The 4000€ of course completely spent only because of such a not to be taken seriously SHIT!

And finally the best!

A few days later registered at iWildCasino.com, deposited 100€ and in 20 minutes came to 2500€, unbelievable way.

Withdrawal requested.

Then ne mail...and the same SHIT started all over again. :'(

Had no idea that both casinos belong to the same company. :'(

The 2500€ went of course as expected completely back to the sender.


#h8mylife #schoolown #searchprint

This post has been translated automatically

Anonym
I know, even if I had won only 600 € at Videoslots, I could not withdraw it because they have rejected the account statement of MuchBetter meanwhile for the 6th time. Meanwhile gambled away money 🤷♀️

This post has been translated automatically

BookofÖzi
Experienced
Sad sad sad... don't they act a driver's license?

The selfie with passport in hand is already a sporty task and then still the side onm Selfie should be visible

This post has been translated automatically

Ferdo
Rookie
I used to show my driver's license when my passport expired. 2020 around.
Together with bank statement and phone bill where the address is evident, this went through at some online casinos.

For the selfie, set the cell phone camera on timer and put the phone in a shoe.
I even used the shoe as a cell phone stand for streaming

This post has been translated automatically

danny005
Elite
CosmicSlots you can kick in the barrel. Wanted to pay out there from the CashtoCode action my win, even uploaded this selfie. Was never verified, after several emails, the account was simply closed without payout

This post has been translated automatically

leavemealone
A very good day to you.

Since I am not the only one who has problems with Altacore N.V., I will briefly describe my current case.

I became aware of winst*ria.com through a reputable site and have played there occasionally. After I used my free spins, converted them to the requirements I requested a payout in the amount of 98.00 EUR (first payment).
First they verified my account, which took only three or four minutes. Now they still needed the usual documents such as ID card / driver's license or similar, proof of residence, account information, etc., the usual halt, everything in order.
As already written above also came: "- A selfie with your driver's license against the background of our site winstoria.com. Your face should also be in the photo. Unfortunately, without providing these documents, your account cannot be verified. " I also tried to take a picture of my Drivers License in front of the monitor with my head. But I rather think that the head on the driver's license is meant. I also emailed them with this variation.
After three or four emails with a total of more than 21 Verification photos I received the email: " Please provide your Skype username in format ( live:.******* ) in the reply email. We inform you, that if the client does not pass the verification procedure by calling Skype by the end of the specified time, the Site Administration reserves the right to cancel all winnings and close the account without the right to recovery."
I beg your pardon? You want to Skype with me or my account will be suspended and my wins will be confiscated.
After I told you not to play for time, I sent them enough matching photos and I'm starting to lose patience too.
In the last email it says again in their T&Cs. " 2.5.1. In some cases, Risk Winstoria Casino Department has the right to request video verification from the player via Skype. - if the player does not pass the verification procedure by calling Skype at an agreed time with the representative of the Risk Department, the Site Administration reserves the right to cancel all winnings and close the account without the right to recovery."

Then I am really relieved that in their T&Cs there are no far more absurd (legally binding) rules that you HAVE to follow.

As you can easily imagine now, I advise everyone against the Altacore N.V. club.

With kind regards


Lars

This post has been translated automatically

gamble1
Icon
leavemealone wrote on 04/12/2022 at 06:18: Have a wonderful day.

Since I'm not the only one having problems with Altacore N.V., I'll briefly describe my current case.

I became aware of winst*ria.com through a reputable site and have been playing there occasionally. After I used my free spins, converted them to the requirements I requested a payout in the amount of 98.00 EUR (first payment).
First they verified my account, which took only three or four minutes. Now they still needed the usual documents such as ID card / driver's license or similar, proof of residence, account information, etc., the usual halt, everything in order.
As already written above also came: "- A selfie with your driver's license against the background of our site winstoria.com. Your face should also be in the photo. Unfortunately, without providing these documents, your account cannot be verified. " I also tried to take a picture of my Drivers License in front of the monitor with my head. But I rather think that the head on the driver's license is meant. I also emailed them with this variation.
After three or four emails with a total of more than 21 Verification photos I received the email: " Please provide your Skype username in format ( live:.******* ) in the reply email. We inform you, that if the client does not pass the verification procedure by calling Skype by the end of the specified time, the Site Administration reserves the right to cancel all winnings and close the account without the right to recovery."
I beg your pardon? You want to Skype with me or my account will be suspended and my wins will be confiscated.
After I told you not to play for time, I sent them enough matching photos and I'm starting to lose patience too.
In the last email it says again in their T&Cs. " 2.5.1. In some cases, Risk Winstoria Casino Department has the right to request video verification from the player via Skype. - if the player does not pass the verification procedure by calling Skype at an agreed time with the representative of the Risk Department, the Site Administration reserves the right to cancel all winnings and close the account without the right to recovery."

Then I am really relieved that in their T&Cs there are no far more absurd (legally binding) rules that you HAVE to follow.

As you can easily imagine now, I advise everyone against the Altacore N.V. club.

With kind regards


Lars
WTF ??!! Skyping ??

Does anyone still use that

So for 98 € I would have asked if they are not quite normal the want more contact to one than some people on a Tinder date

This post has been translated automatically

Hot Topics16th Sep. 2024 at 09:21 pm CEST

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately