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Online Casinos in general: Advise regarding a potential issue

Topic created on 25th Apr. 2023 | Page: 1 of 1 | Answers: 9 | Views: 1,383
HamzaM12

Advise regarding a potential issue

25th Apr. 2023, at 09:14 pm CEST#1
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I have been gambling online on Bonusbet Casino and I am from the Netherlands (in my account it says Finland but I have not selected that when I made the account). For the rest all of my details are correct: name, full address, bank etc. It is only the country wich is different. 
I have made a succesful Deposit of €300 with my Dutch Bank using Volt and won a total amount of 13.000€. I have told them about the Country issue and I have sent in all the required documents in order to get verified.
I got verified yesterday and I made my first withdrawal request today, I am afraid that they will reject my withdrawal request based on my country of residence. But I was able to deposit on the site with my Dutch bank, I addressed the issue about the Country part in my account and they have told me in the Live Chat that there is nothing to worry about since it has been a technical issue with the casino ( I have screenshots of all convos).
And now since I got fully verified, they have checked all my documents that I have sent and approved it all; I am still afraid that they will reject my pending withdrawal, hence my call for help and advice in what to do in case this happens. it is quite big amount of money and I am not ready to lose it in this way.
Hanshanshans
Elite

Advise regarding a potential issue

25th Apr. 2023, at 09:23 pm CEST#2
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HamzaM12 wrote on 04/25/2023 at 21:14: I played online at Bonusbet Casino and I'm from the Netherlands (my account says Finland, but I didn't select that when I created the account). Otherwise all my details are correct: name, full address, bank etc. Only the country is different.
I made a successful Deposit of €300 at my Dutch bank with Volt and won a total of €13,000. I informed the bank about the country problem and sent in all the required documents to be verified.
I was verified yesterday and submitted my first withdrawal request today. I am afraid that they will reject my withdrawal request because of my country of residence. But I was able to deposit to the site with my Dutch bank, I raised the issue with the country in my account and they told me on Live Chat that there was nothing to worry about as it was a technical issue with the casino (I have screenshots of all the conversations).
And now that I am fully verified, they have reviewed all my documents that I sent and approved all of them. I'm still afraid that they will reject my pending withdrawal, so I asked for help and advice on what to do if that happens. it's a pretty big amount of money and I'm not willing to lose it that way.

Is now a different casino, but for me initially CashiMashi said Andorra as residence for a while. I have also not selected. I noticed it during a withdrawal. Have also told the support, even here I was told, no problem. Payout went through without a hitch.

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HamzaM12

Advise regarding a potential issue

28th Apr. 2023, at 02:37 pm CEST#3
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After getting verified for the first time (uploading proof of ID, bank statement and address) I got verified past Tuesday.

I tried to request my first withdrawal of €1000 (max. Amount per withdrawal request), my withdrawal request got rejected the next day and I got an email stating that they need additional proof regarding my ID verification. I had to upload a selfie of myself holding the same ID I uploaded. 

I did so and I received an email a bit later that I am now verified and I can request a withdrawal. Done that, today I saw that my withdrawal got rejected and they have said that they need additional proof. A selfie of me holding a paper and stating my full name, date of birth and name of the Casino. I have uploaded this and now I am waiting for them to verify me once again and then try to withdraw again.

It is getting a bit ridiculous, I have never expierened such a thing with any online casino. I am worried for my funds now.
chilliy
Amateur

Advise regarding a potential issue

28th Apr. 2023, at 02:41 pm CEST#4
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Hello HamzaM12. Looks to me very much like stalling tactics. May one know in which casino that was?

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chilliy
Amateur

Advise regarding a potential issue

28th Apr. 2023, at 02:43 pm CEST#5
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Then let them demand everything at once and good. Such b*****ds.

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HamzaM12

Advise regarding a potential issue

28th Apr. 2023, at 07:44 pm CEST#6
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Bonusbet is the Casino.. I dont know what to do they say it is regarding to their KYC policy
Markalc
Amateur

Advise regarding a potential issue

29th Apr. 2023, at 08:08 am CEST#7
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Good morning.
Have in my.paysafecard still a credit 40€
Wanted to make a Deposit 50€
Have in GJ coins 9.47 so I am still missing 0.53,
Does anyone have a Tip how I can get the missing GJ coins?
Casino reviews I have already made, and deposit you can not.
Greetings

This post has been translated automatically

Bluff
Expert

Advise regarding a potential issue

29th Apr. 2023, at 08:31 am CEST#8
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Markalc wrote on 29/04/2023 at 08:08: Good morning.
Still have a balance 40€ in my.paysafecard
Wanted to make a Deposit 50€
Have in FY coins 9.47 so I am still missing 0.53,
Does anyone have a Tip how I can get the missing GJ coins?
Casino reviews I have already made, and deposit you can not.
Greetings

There is no way so wait and drink tea

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gamble1
Icon

Advise regarding a potential issue

29th Apr. 2023, at 12:12 pm CEST#9
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Markalc wrote on 29/04/2023 at 08:08: Good morning.
Still have a balance 40€ in my.paysafecard
Wanted to make a Deposit 50€
Have in FY coins 9.47 so I am still missing 0.53,
Does anyone have a Tip how I can get the missing GJ coins?
Casino reviews I have already made, and deposit you can not.
Greetings

If you were active enough you have a chance to be a lucky winner on Monday otherwise you have to wait until the monthly increase of coins helps or you look for meaningful mistakes and report one to the team

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Falke
Expert

Advise regarding a potential issue

29th Apr. 2023, at 03:11 pm CEST#10
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Markalc wrote on 29/04/2023 at 08:08: Good morning.
Still have a balance 40€ in my.paysafecard
Wanted to make a Deposit 50€
Have in FY coins 9.47 so I am still missing 0.53,
Does anyone have a Tip how I can get the missing GJ coins?
Casino reviews I have already made, and deposit you can not.
Greetings

Sure. You can search for errors in the articles of Gamblejoe and get some coins for it. Don't know now exactly how much you get for it, but with two found errors you have the missing coins together.

This post has been translated automatically

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