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Online Casinos in general: Account locked on request however...

Topic created on 27th Feb. 2023 | Page: 1 of 2 | Answers: 17 | Views: 2,305
kun7171
Rookie

Account locked on request however...

27th Feb. 2023, at 12:35 pm CET#1
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Hello Community,

I have yesterday still 500€ deposited but it was rejected have also looked from time to time on my online banking was nothing debited and today I have locked myself from the site suddenly when I was on my online banking was debited 500€ I have immediately written message what will happen now och man have bad conscience :(


casino name: energiekasino.com/en/


With kind regards

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roccoammo11
Expert

Account locked on request however...

27th Feb. 2023, at 12:47 pm CET#2
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kun7171 wrote on 02/27/2023 at 12:35 pm: Hello Community,

I have yesterday still 500€ deposited but it was rejected have also looked from time to time on my online banking was nothing debited and today I have locked me from the site suddenly when I was on my online banking was debited 500€ I have immediately written message what will happen now och man have bad conscience :(


casino name: energiekasino.com/en/


With kind regards

they won't keep your money, don't panic.

you seem to have a gambling problem but I'm sure you already know that yourself

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kun7171
Rookie

Account locked on request however...

27th Feb. 2023, at 12:50 pm CET#3
1 Like

Liked this post: Avatar von roccoammo11 roccoammo11

oh well hopefully! yes already as soon as I win there nothing I lock me

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roccoammo11
Expert

Account locked on request however...

27th Feb. 2023, at 01:01 pm CET#4
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have you contacted support and described your problem?

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kun7171
Rookie

Account locked on request however...

27th Feb. 2023, at 01:10 pm CET#5
1 Like

Liked this post: Avatar von roccoammo11 roccoammo11
yes I immediately wrote an email wait and see now

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kun7171
Rookie

Account locked on request however...

27th Feb. 2023, at 04:00 pm CET#6
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roccoammo11 wrote on 02/27/2023 at 13:01: did you write to support and describe your problem?

So here the support has replied:


Hello,

thank you for contacting us.


Currently, we do not have an agent who speaks your language, however, I will be able to assist you in English.


Your account has already been closed as per your request.


After checking your account, we can see that one successful Deposit of 500 EUR that was added to your account few minutes after midnight CET time, and already used on different slots. After that, we can see only failed or created deposit attempts, therefore, the funds have not been added to your player account.


If another deposit of 500 EUR was debited from your bank account, please specify the exact time it happened for us to be able to check this with the finance team.


Thank you in advance.


If you have any further questions, please do not hesitate to contact us.


With kind regards


Edit by Andre: Font color adjusted

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ExSpielsuchti
Amateur

Account locked on request however...

27th Feb. 2023, at 04:21 pm CET#7
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It reads as if they accuse you of having gambled away the 500€ you deposited. Then there were Deposit attempts without success and then the lock.

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kun7171
Rookie

Account locked on request however...

27th Feb. 2023, at 05:15 pm CET#8
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ExSpielsuchti wrote on 27.02.2023 at 16:21: Reads as if they would accuse you of having gambled away the 500€ deposited. Then there were Deposit attempts without success and then the lock.

What can I do about it have screenshot of the transfer made and sent

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kun7171
Rookie

Account locked on request however...

27th Feb. 2023, at 05:17 pm CET#9
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New answer again



thank you for your message.

We have not received your Deposit yet, in some cases it can take up to 24 hours.

Please let us know if you want your account to be blocked?


If you have any further questions, please do not hesitate to contact us.


With kind regards


Edit by Julian: Font color was adjusted

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Andre
Expert

Account locked on request however...

27th Feb. 2023, at 05:30 pm CET#10
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The support says that the 500 € was booked and that shortly after midnight also played the money in slots. What do you say about this? Were there other deposits after that?

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kun7171
Rookie

Account locked on request however...

27th Feb. 2023, at 05:38 pm CET#11
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Andre wrote on 27.02.2023 at 17:30: The support says yes that the € 500 was booked and the shortly after midnight also played the money in slots. What do you say about this? Were there any other deposits after that?

I first deposited 200€ after I gambled it away then deposited again 300€! All gambled away then I wanted to try my luck a last time 500€ I wanted to Deposit with noda 2 times failed then I tried with immediately there was somehow also failed have of course looked at my online banking all the time whether there is what deducted so at 01.30 midnight aufjedenfall at 11.30 I talked to support that I want to block my account so I was just blocked later I looked at my online banking then was the 500€ deducted

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roccoammo11
Expert

Account locked on request however...

27th Feb. 2023, at 08:21 pm CET#12
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then send the screenshots of all your transfers to support at best

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kun7171
Rookie

Account locked on request however...

27th Feb. 2023, at 10:49 pm CET#13
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roccoammo11 wrote on 02/27/2023 at 8:21 pm: then send the screenshots of all your transfers to support at be



My account is active again so I checked support said can take 24 std also here I took the screenshots


1. Payments 200€ & 300€ but the 500€ was not there https://ibb.co/4Nk9ZhQ

in any case 2.picture you can see the current status: https://ibb.co/B6DrTj2 there you can see status still created

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roccoammo11
Expert

Account locked on request however...

28th Feb. 2023, at 07:33 am CET#14
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i believe you. if your account is active again then it could be that you have to convert the 500€ once they are in your account before you can withdraw them

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kun7171
Rookie

Account locked on request however...

28th Feb. 2023, at 02:22 pm CET#15
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roccoammo11 wrote on 28.02.2023 at 07:33 clock: I believe you already.if your account is active again then of course it could be that you have to convert the 500 € only once if they are then times on your account before you can pay them off

How cool is that because again 500€ was deducted from my account because I had tried 2-3 times where it failed I'm calling now at postbank so of excited

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