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Online Casinos in general: Account locked but 2500 euro in game account

Topic created on 20th Jul. 2020 | Page: 1 of 1 | Answers: 6 | Views: 2,417
Simon_06102000
Hello people,

Got banned from Leo Vegas today, have no idea why?

When logging in suddenly said for security reasons your account was locked!

Does anyone here have any idea what I can do, am very desperate because I have no idea what is happening with my money!

On messages I would be happy!

Lg Simon

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Taybone
Amateur
If you are accused of violating the terms and conditions, the money is gone. If you are not accused of anything, then you will get your money. But why you got a suspension is a mystery to me. You need to give out more info, account creation, account history etc pp

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Falko
Icon
I just checked if it is possible to reach the Live Chat even if you are not logged in at Leo Vegas. That works for me, so you could just contact the live chat and ask for the reason why your account was locked?

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garfield68
Elite
i think so too, that's the first thing i would do. they must at least be able to tell you why they have blocked your account or what you are accused of

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Anonym
Simon_06102000 wrote on 20/07/2020 at 16:07: Hi guys,

Got banned from Leo Vegas today, have no idea why?

When logging in suddenly said for security reasons your account was locked!

Does anyone here have any idea what I can do, am very desperate because I have no idea what is happening with my money!

On messages I would be happy!

Greetings Simon

Is a normal process at Leo. They first check what happened and open your account again later. I would also contact the Live Chat

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Simon_06102000
Thanks guys for your info!

Have so far registered successfully, have not claimed any bonus ie also no Wagerverstoß, double account I also do not have, I can not be accused of anything!

I am already in despair lt. the live support checks a department my account and they decide on my account! Live Support says I get accordingly an email until now nothing happens!

Maybe someone of you already had such experiences!

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Julian
Elite
Hey Simon_06102000,

I left you a message via Communicator

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