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Online Casinos in general: Accidentally deposited 1500 instead of 15 Platincasino and now problems with withdrawal

Topic created on 26th Nov. 2020 | Page: 1 of 7 | Answers: 64 | Views: 13,105
Anja111
Visitor

Accidentally deposited 1500 instead of 15 Platincasino and now problems with...

26th Nov. 2020, at 06:45 pm CET#1
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I need your help or Tip what I can do.
I had registered at Platincasino 2 weeks ago and also uploaded for Verification all requested documents like ID, invoice, bank statement, credit card. My identity was confirmed to me in a mail:
" we thank you for your support. Your identity is now confirmed. From now on you can use your Platincasino to the full extent and also make your payouts easily and uncomplicated."
Since then I have made several small deposits between 15 and 30 EUR from my checking account and gambled them away. Now, unfortunately, something stupid happened to me . I have by typing error instead of 15, - EUR 1500 deposited. Have then arranged a payout of 1480, -. Then I got a mail that the back of the credit card is missing .... I have uploaded. Then I got again mails that still what is not right with my credit card ... which I actually do not use but only additionally uploaded. I did everything I was supposed to do.meanwhile the withdrawal amount was posted to my game account again and again and I kept initiating a withdrawal ... which in turn led to new proofs of identity regarding my credit card . I then tried via chat to get help but they couldn't view the documents and couldn't help me further. Then I saw that my credit card was probably finally confirmed ... for whatever because the amount is to return to my savings bank account. I now had great hope that my money will now be paid out. Today I was almost struck by this mail :

while checking your account we noticed that we still need some documents for verification.

Other important notes:




Withdrawal without (sufficient) stake - total of last Deposit: 1.510,00 €, stake since last deposit: 300,16 €




Please do not send any documents by e-mail , but always download your documents in your user account at [link will be displayed only after verification]
If you have any questions about this e-mail, please contact our support team directly.

Does this mean that I still have to convert my accidental payment .... so to speak my salary because I only deposited and gambled 300 in 2 weeks ? It's too funny but I'm not laughing 😒
 I have written to the support team but no reply so far. Does anyone here know what I can do ?

This post has been translated automatically

ruhrpott
Expert

Accidentally deposited 1500 instead of 15 Platincasino and now problems with...

26th Nov. 2020, at 06:50 pm CET#2
1 Like

Liked this post: Avatar von krabbe666 krabbe666
Hi and welcome,
you will have to wager 1x your deposited 1500 €. This is actually in every casino so that the Deposit amount 1x must be converted before a withdrawal. There will be, unless the casino is very accommodating hardly a way to get the amount.
This always has something to do with the Money Laundering Act, and is also noted in the terms and conditions.
I'm sorry to have to tell you this, but these are the regulations.

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Anja111
Visitor

Accidentally deposited 1500 instead of 15 Platincasino and now problems with...

26th Nov. 2020, at 06:53 pm CET#3
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I am shocked right now and I am at a loss for words, ... so the money is gone

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ruhrpott
Expert

Accidentally deposited 1500 instead of 15 Platincasino and now problems with...

26th Nov. 2020, at 06:55 pm CET#4
1 Like

Liked this post: Avatar von krabbe666 krabbe666
No, "gone" for sure not. Play the best games that have a good return, then maybe, if it goes badly, 500 € are gone. Just as well, of course, it can be that you even win something and it may be more.

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Anja111
Visitor

Accidentally deposited 1500 instead of 15 Platincasino and now problems with...

26th Nov. 2020, at 07:10 pm CET#5
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With my luck probably rather gone 🥲
I'll try to pay out smaller amounts ... maybe that brings what... anyway thanks for the info Ruhrpott

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ruhrpott
Expert

Accidentally deposited 1500 instead of 15 Platincasino and now problems with...

26th Nov. 2020, at 07:16 pm CET#6
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Of course you can try that, maybe it will work.
But when you play, take it easy. You won't lose too much if you play games with good returns. Just stay away from Book of Dead or similar games.

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Wengust
Experienced

Accidentally deposited 1500 instead of 15 Platincasino and now problems with...

26th Nov. 2020, at 07:31 pm CET#7
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Well that's called times bad luck! Yes unfortunately you have to convert the amount 1 times, I was also times so only that was not so much money with me

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Anja111
Visitor

Accidentally deposited 1500 instead of 15 Platincasino and now problems with...

26th Nov. 2020, at 07:34 pm CET#8
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Yes, that's it, unfortunately ... it's easier to be loose when you play with a large sum of money won ....
And I must admit ... exactly these games I like ... laugh ... with books and balls and free spins
I guess I have to try something new ....Which ones would you recommend. I'm always overwhelmed by the wide range of games

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x****Y

Accidentally deposited 1500 instead of 15 Platincasino and now problems with...

26th Nov. 2020, at 07:35 pm CET#9
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Anja111 wrote on 26.11.2020 at 19:34: Jaaaa that's it unfortunately ... it's easier to be loose when you play with ae large sum of money won .....
And I have to admit ... those are the games I like ... laugh ... with books and balls and free spins
I guess I have to try new ones ....Which ones would you recommend. I'm always overwhelmed by the wide range of games.

starburst is the right slot

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ruhrpott
Expert

Accidentally deposited 1500 instead of 15 Platincasino and now problems with...

26th Nov. 2020, at 07:37 pm CET#10
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BTG games, who wants to be a millionaire, Bonanza etc(but not Lil Devil for example!). But watch that times over so about 100 spins as the game then runs. Normally, these are good games to implement what, at least in my experience.
And then there is also the possibility and chance to win something right.

Otherwise, if it is really only about the implementation, then Starburst as seniorfips has written it.

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