Online Casinos in general: 20000 euro real money balance simply gone (delorocasino) (Page 2)

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gamble1 wrote on 18.07.2024 at 02:00:

That speaks for a password change and even if your password is usually stored encrypted in the database in every registration/login process, the admin who has access to the casino database always has some way to reset your password he just doesn't usually recognize your legal password without further ado, but even that can be decrypted with a little effort, which wouldn't even be necessary to perform such an action

In the end, if a hacker is behind it (don't ask me why someone would go to the trouble of hacking an account to gamble away the balance) the casino could use their data to see if and how a password was changed and if the device and IP match yours, but realistically they won't do anything because why would they do that This circumstance has saved them 20k because the customer is responsible for security himself

If they themselves are behind it, it is easy to fake the IP even in the system so that it looks like it was you, it would be much more interesting what the Provider of the games has for an IP because someone must have connected to the game server but you will certainly not get it easily and you can not rely on a statement from the casino if they get an answer

Therefore, unfortunately, you can't be too sure even through intermediaries because the fact is simply whoever does something like this in the core certainly does not present a normal account history

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dazzle_tea wrote on 19.07.2024 at 20:59:
with such a high amount it might make sense to start a - probably exhausting - clarification attempt and contact the Provider? i have no idea how promising this is or whether you will get an answer at all, but there has been a case like this here before (i think Gamble already said that the providers are the only ones who really have insight and can give information, the casino won't do it) & i have read about many similar ones on the net. trying to make an attempt and writing to the provider can't hurt in the end.

in the worst case imaginable, everything stays as it is. but maybe there's a mini chance. if it gets too exhausting, you can always leave it, right? what a shit, my condolences.

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gamble1 wrote on 19.07.2024 at 21:08:

The problem is not even whether the providers want to help you, usually laws simply do not even provide exact data due to data protection


Because when you access the games or send a request to the server you are clearly identified of course you can also disguise the connection but not 1:1 get the IP where the TE has always used

But how are they supposed to know exactly who you are now, whether you are really the customer or just a third party and since I think they have little interest in clearing up the case in both cases, regardless of whether the casino is to blame or not (would cost money that would have to be paid out), they simply won't do anything except possibly send prefabricated texts

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dazzle_tea wrote on 19.07.2024 21:26:

yes, of course you're absolutely right.

because hope is known to die last, i would ask anyway - if only so that you don't have to worry about "what if" later. that's just so much ash... it might not matter if you write an email for nothing.

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Bitcoin wrote on 20.07.2024 at 01:00: is the casino, unfortunately it often happens in such crap shops

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Bitcoin wrote on 20.07.2024 at 01:00: is the casino, unfortunately it often happens in such crap shops

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fowi30 wrote on 20.07.2024 at 11:49: neither ask gamblers nor casino guru want to help me.

ask gamblers has replied:
Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/.
After careful consideration of your case, AskGamblers Complaint Team reached to the conclusion that you must forward the dispute in front of the relevant Gambling Authority directly as they are the only competent authority to conduct proper investigation and reach to justified decision whether there was any breach of the regulatory requirements or not.
To learn more about how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base.


casino guru:
Unfortunately, we do not deal with cases related to cybercrime. If your property has been stolen and subsequently misused, this is the responsibility of the police and your bank, not a mediator like us. Please note that we lack the legal authority and resources to investigate or prosecute potential perpetrators. In our opinion, the responsibility for this crime lies with the person who committed it and not with the casino.

Edit by Julian: Links have been removed

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gamble1 wrote on 20.07.2024 at 16:29:
Well but if the casino is possibly the person who committed this, the statement is so stupid

So the casino would have so gamed the system

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upola wrote on 20.07.2024 at 06:52:

Does this really happen often?

I've never heard or read anything about it before.

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frapi07 wrote on 20.07.2024 at 20:27:

Is still a case for the police, regardless of who really did it.

Let's assume that it really was the casino: what's the point of complaining to Guru or ask? Whoever does this will also do other things and falsify documents/evidence. Then the platform assesses that it was someone from Zimbabwe, the casino has nothing to do with it and declares the case closed. The casino will not refund you anything, as the security of your account is your responsibility.

Once again: what exactly are you hoping for? Time wasted and hopes raised in vain. It's better to be realistic.

The money is gone. The only way to get something out of it is if someone from DE did it. Otherwise it looks bleak. I mean, in most cases an investigation is carried out against persons unknown and after XX weeks the case is dropped.

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Donnie wrote on 20.07.2024 at 20:48: The stupid thing is that you can't even go to the police and press charges. Regardless of whether anyone can be identified at all. It's an illegal casino, it would be like asking the police to recover your stolen drug parcel

What does the casino itself say about the incident? The same IP addresses that were used to play slots before the money was stolen?

Donnie wrote on 20.07.2024 at 20:52:

Can still remember several reports from players at Tipico before regulation where the balance was also suddenly gambled away

gamble1 wrote on 20.07.2024 at 21:10:
I said that right at the beginning there are few possibilities but if the casino really does something like that with system you should do everything possible to take such scum people out of the business but just prove it

You would have to have a lot of people to whom, strangely enough, the same thing happened and then put pressure on the providers through an organization because the casinos are afraid of them, not of authorities who after 10 years might manage to have a name to the site

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