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Online Casinos in general: 20000 euro real money balance simply gone (delorocasino)

Topic created on 17th Jul. 2024 | Page: 1 of 5 | Answers: 66 | Views: 6,797
fowi30
Amateur

20000 euro real money balance simply gone (delorocasino)

17th Jul. 2024, at 03:58 pm CEST#1
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i have won a 20000 euro real money balance at delorocasino.
the casino has a very good rating on both ask gamblers and casino guru
because i only have a daily withdrawal limit of 5000 euro/day and had already reached this limit i wanted to start withdrawing the money the next day.
when i visited the casino again today, the entire balance was gone.
i immediately checked my game history and saw that someone else, or someone i didn't know, had placed bets in the casino about 4 hours after i last played there.

i have also never experienced my casino account being hacked and someone else or someone i don't know playing with my casino balance

i have the suspicion that the casino itself made these bets to avoid having to pay out
is this technically possible?

has anyone else experienced something like this?

i can't explain it any other way.
i don't think it's possible that i was hacked and someone else had access to my account and gambled away the money.
i have also never passed on any login data

i now plan to write a complaint to ask gamblers or casino guru
but I don't have much hope of seeing the money again

the 20k credit was eliminated in the game coins from hacksaw gaming in a period of 40 minutes with bets of up to 50 euros.
i was able to see this in the game history about 4 hours after i last played


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hustlehoff
Expert

20000 euro real money balance simply gone (delorocasino)

17th Jul. 2024, at 04:20 pm CEST#2
1 Like

Liked this post: Anonym
That's tough. I have heard of such cases where the balance has been gambled away by strangers (or by the casino itself) on high bets that they also like to do in the Live Casino (but was not at deloro)... these people could also all rule out that their devices were compromised with malware/stealers etc ... so technically it is definitely possible ... I'm really sorry for you if you really weren't hacked, (which of course makes no sense ... what does the hacker gain from rocking your balance down?) Casinos without licenses or Curacao etc are mostly run by criminals unfortunately ... that's why I only play at very old established brands ... well of course saying that doesn't help you now ... but since the games should run on the provider's server, a casino is ultimately just a graphical mask with individual Bonuses / offers... Oh man that's really annoying and you probably can't do much about it because the evidence will be that you gambled it away yourself or are responsible for your own account security ... that's why it's a shame that so few casinos offer 2 factor authentication ... an excerpt of the IP addresses of the sessions from you and from the sessions 4 hours later from the stranger/hacker would be interesting..

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fowi30
Amateur

20000 euro real money balance simply gone (delorocasino)

17th Jul. 2024, at 04:31 pm CEST#3
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the question that concerns me is whether casino guro or ask gamblers can find out from the ip address or other evidence whether the casino has made these bets.

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Langhans_innen
Expert

20000 euro real money balance simply gone (delorocasino)

17th Jul. 2024, at 04:40 pm CEST#4
1 Like

Liked this post: Avatar von Paddington Paddington

fowi30 wrote on 17.07.2024 at 16:31: the question that concerns me is whether casino guro or ask gamblers can find out from the ip address or other evidence whether the casino has made these bets.

No, they act as intermediaries between two parties and are dependent on the cooperation of the casinos. They have no way of carrying out any analyses and/or looking into the systems of third parties

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fowi30
Amateur

20000 euro real money balance simply gone (delorocasino)

17th Jul. 2024, at 04:45 pm CEST#5
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i assume that the casino will cooperate and give them the ip addresses game histories or other evidence (if they don't falsify them as well)
if i look at the complaints that have been made so far, the casino has always cooperated with ask gamblers as well as casino guru

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fowi30
Amateur

20000 euro real money balance simply gone (delorocasino)

17th Jul. 2024, at 04:59 pm CEST#6
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which is also strange
it is a casino where I remain permanently logged in even if I have not visited the casino for a long time.
there seems to be no automatic logout.

now it is so that i was logged in with both chrome and mozilla
i logged out with chrome as a test but i can't log in anymore although i never changed the password

i am still logged in with mozilla
how can it be that i am still logged in? with my current login data i can no longer log in as soon as i log out

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bruffl
Expert

20000 euro real money balance simply gone (delorocasino)

17th Jul. 2024, at 05:00 pm CEST#7
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fowi30 wrote on 17.07.2024 at 16:45: I assume that the casino will cooperate and give them the ip addresses game histories or other evidence (if they don't falsify them as well)
if i look at the complaints that have been made so far, the casino has always cooperated with ask gamblers as well as casino guru

The question is, what use is the IP address?

The only thing you could find out is from which country you played
was played. The Provider will certainly not give any data to the casino.
The Mac address would be more interesting, so fowi can at least rule out
that the game was played from his PC/laptop or similar.
The casino can also see which device was used for gambling.
Good luck!

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fowi30
Amateur

20000 euro real money balance simply gone (delorocasino)

17th Jul. 2024, at 05:07 pm CEST#8
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at the time in question when the bets were made (it was only 40 minutes) that were not mine, i was on my pc watching youtube so i can rule out that the bets were made from my pc

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Frankey
Experienced

20000 euro real money balance simply gone (delorocasino)

17th Jul. 2024, at 08:31 pm CEST#9
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I'm sorry about what happened to you. If you knew you were going to stay logged in permanently, why didn't you ever log yourself out? It's not rocket science. How do you access the internet? Is it only your computer that uses the connection or is it via WLAN or a hotspot that you share with others?
Then you should quickly check who's in there. The hack may have started from your area. And of course change your access data. You can set Firefox to close all windows and delete the history as soon as you close the browser. Check your security settings. For Firefox I recommend the add-ons uBlockOrgin or adguard. Both together also work. Privacy Batcher, Decentral Eyes and Clear URLs. They simply make sure that no trackers, etc. stick to you while you are online. Also check your bookmarks. Have you bookmarked any sites while you were logged in.
I have no recommendation for Chrome. But there are also open source Chronium based browsers like Brave.
I doubt that the casino will be accommodating, there's not much you can do legally anyway. Even if some law firms say otherwise on their pages

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moralischverwerflich
Expert

20000 euro real money balance simply gone (delorocasino)

17th Jul. 2024, at 08:37 pm CEST#10
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
You can discuss it forever.... Nothing will come of it.
As hard as that sounds, hook behind and lick a.....
It'll only ruin your head.

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gamble1
Icon

20000 euro real money balance simply gone (delorocasino)

18th Jul. 2024, at 02:00 am CEST#11
1 Like

Liked this post: Anonym
fowi30 wrote on 17.07.2024 at 16:59: which is also strange
it is a casino where I remain permanently logged in even if I have not visited the casino for a long time.
there seems to be no automatic logout.

now it is so that i was logged in with chrome as well as on mozilla
i logged out with chrome as a test but i can't log in anymore although i never changed the password

i am still logged in with mozilla
how can it be that i am still logged in? with my current login data i can no longer log in as soon as i log out


That speaks for a password change and even if your password is usually stored encrypted in the database in every registration/login process, the admin who has access to the casino's database always has some way to reset your password, he just usually doesn't recognize your legal password, but even that can be decrypted with a little effort, which wouldn't even be necessary to perform such an action

In the end, if a hacker is behind it (don't ask me why someone would go to the trouble of hacking an account to gamble away the balance) the casino could use their data to see if and how a password was changed and if the device and IP match yours, but realistically they won't do anything because why would they do that This circumstance has saved them 20k because the customer is responsible for security himself

If they themselves are behind it, it is easy to fake the IP even in the system so that it looks like it was you, it would be much more interesting what the Provider of the games has for an IP because someone must have connected to the game server but you will certainly not get it easily and you can not rely on a statement from the casino if they get an answer

Therefore, unfortunately, you can't be too sure even through intermediaries because the fact is simply that whoever does something like this in the core certainly does not provide a normal account history

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Paddington
Expert

20000 euro real money balance simply gone (delorocasino)

18th Jul. 2024, at 10:35 am CEST#12
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I'm very sorry for you... But I have one question... How did you come across this site in the first place?
I mean it looks anything but serious

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R3hab
Elite

20000 euro real money balance simply gone (delorocasino)

18th Jul. 2024, at 10:46 am CEST#13
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How long did the first payout of 5k take?
At some casinos you can see for yourself what device and ip was used to log in, if that doesn't work here just request it
There are also more things than ip and device where you can find out if it was you or someone else
Maybe next time better pay attention to something that there are no limits, because when depositing in Curaçao and Co they have no limit but always with withdrawals
Hope Guru can help you there and get all or part of it
Good luck

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XXLEONIDASXX
Top Member

20000 euro real money balance simply gone (delorocasino)

18th Jul. 2024, at 12:00 pm CEST#14
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At least the casino paid you the 5k. Very annoying, but imagine if they hadn't paid out any of it. It's best to only play at big-name casinos like stake, winz etc.

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R3hab
Elite

20000 euro real money balance simply gone (delorocasino)

18th Jul. 2024, at 12:13 pm CEST#15
1 Like

Liked this post: Avatar von Mallpall Mallpall

XXLEONIDASXX wrote on 18.07.2024 at 12:00: At least the casino paid you the 5k. Very annoying, but imagine if they hadn't paid out any of it. Best to only play at big name games like stake, winz etc.

That's what I thought too 5k tastes good too xD

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