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Online Casinos in general: Help legal question about withdrawal / account freeze

Topic created on 04th Aug. 2023 | Page: 1 of 1 | Answers: 6 | Views: 708
E****e

Help legal question about withdrawal / account freeze

4th Aug. 2023, at 11:35 am CEST#1
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Hello, maybe someone can help me.
I signed up for MrGreen years ago and could not log in.
Now I have a few months ago created a new account and also deposited a total of really much.

Once I have paid out something, which was also no problem.

Now I wanted to pay out a win again and then they have blocked my account with the reason that I have a second account.

So far so good... but they can not receive payment for months and now, when I want to pay out something block the account, keep the win and my payments?

This post has been translated automatically

bigbig
Experienced

Help legal question about withdrawal / account freeze

4th Aug. 2023, at 01:35 pm CEST#2
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Liked this post: E****e
Try to clarify this via Casino Guru, they help quite well with problems.

This post has been translated automatically

Falko
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Help legal question about withdrawal / account freeze

4th Aug. 2023, at 02:56 pm CEST#3
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Actually, they would have to refund all the payments you made through your secondary account, wouldn't they ?

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gamble1
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Help legal question about withdrawal / account freeze

4th Aug. 2023, at 03:07 pm CEST#4
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Eskimee wrote on 04.08.2023 at 11:35: Hello, maybe someone can help me.
I signed up for MrGreen years ago but was unable to log in.
Now I have a few months ago created a new account and also deposited a total of really much.

Once I have paid out something, which was also no problem.

Now I wanted to pay out a win again and then they have blocked my account with the reason that I have a second account.

So far so good... but they can not receive payment for months and now, when I want to pay out something block the account, keep the win and my payments?

Can it be that you want to pay out now what higher? Most casinos then look closely but I would also ask Guru because simply block and keep everything they may not

This post has been translated automatically

E****e

Help legal question about withdrawal / account freeze

4th Aug. 2023, at 03:40 pm CEST#5
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gamble1 wrote on 04.08.2023 at 15:07:

Can it be that you want to pay out now what higher ? Most casinos then look closely but I would also ask at Guru because simply block and keep everything they may not

No I actually wanted to pay out much less than I have paid in total the whole months.

This post has been translated automatically

gamble1
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Help legal question about withdrawal / account freeze

4th Aug. 2023, at 04:39 pm CEST#6
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Eskimee wrote on 04/08/2023 at 15:40:

No I actually wanted to pay out a lot less than I paid in total all these months.

Then really times at Guru open a case if a casino always allows deposits and then makes problems with withdrawals I'm quite sensitive but usually Mr.Green is actually very accommodating at least they were once

For the future, you should always clarify this with the support and if you have permission to create an account necessarily save

This post has been translated automatically

E****e

Help legal question about withdrawal / account freeze

4th Aug. 2023, at 04:50 pm CEST#7
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Falko wrote on 04.08.2023 at 14:56: Actually, they would have to refund all payments that you have made through your secondary account, or not?

That's what I just thought... the chat employee said he will forward it to the appropriate department and yes....

This post has been translated automatically

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