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Deposit and withdrawal methods: Wunderino payout only via Paysafecard?

Topic created on 19th Jun. 2024 | Page: 1 of 1 | Answers: 3 | Views: 742
julefreak9

Wunderino payout only via Paysafecard?

19th Jun. 2024, at 08:12 pm CEST#1
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Hello, a few days ago I won something with a bonus without Wagering requirements and wanted to pay it out via bank transfer. As it was still pending after three days, I wrote to the support team. They said I could only pay it out via Paysafecard, as my last Deposit there (about 1 month ago) was via PC and "the deposit could only be completed in this way". The lady also asked the finance team again, who confirmed this.
I know that I used to be able to pay out Bonuses via bank transfer, but it's new to me that it should only go to the last deposit method used. I have already deposited several times via Sofortüberweisung, but the last time I used Paysafe.

I really wonder what the connection is. I'm also sure that I used to be able to pay out wins from Paysafecard to my bank account.

Has anyone had similar experiences?

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Hightower
Top Member

Wunderino payout only via Paysafecard?

21st Jun. 2024, at 10:32 am CEST#2
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So far I have always deposited with Paysafecard and can only withdraw to it, only when I make a Deposit via bank this option is added.

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Frankey
Experienced

Wunderino payout only via Paysafecard?

21st Jun. 2024, at 11:17 am CEST#3
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When you click on Withdrawal, it should say which withdrawal methods are available to you... is your Paysafecard account linked to your bank account and has the casino already verified it? I had to take a screenshot of my Paysafecard profile and the depositor and address had to be visible.

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julefreak9

Wunderino payout only via Paysafecard?

21st Jun. 2024, at 02:08 pm CEST#4
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Thank you for your answers. I have often paid in and out via bank account. I can also select bank transfer to pay out, but the payout is then not processed according to support. They just said that since I last deposited with Paysafe (a month ago), this Deposit should also be completed with it. Even if the win results from a bonus. This seems strange to me and I'm sure I've paid out a win from a Paysafe withdrawal to my bank account before...

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