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Deposit and withdrawal methods: Wunderino has blocked account and does not pay out (Page 4)

Topic created on 02nd Jan. 2020 | Page: 4 of 12 | Answers: 111 | Views: 44,373
Falko
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Wunderino has blocked account and does not pay out

3rd Jan. 2020, at 05:14 pm CET#31
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Thomas-HGN wrote on 03/01/2020 at 16:39: I hard won over 80 tsd and broke up at 68 tsd and now comes something like this...?!!?

I have only shouted that I play my wife together or she beside seat but she never had access to my acoount...!!!

What can I do now???

In the mail from Wunderino says that the money from our joint account will be returned but all other funds will be withdrawn and the account can never be reactivated...!!!

Is there any chance at all now ???

This is for you now like a slap in the face. The 10k Deposit is then completely lost and you only get the small deposit from the joint account the 2.5k refunded. But the Tip on the bank go and the account on your two names umschreiben let, as it was already suggested here in the thread then Wunderino would have to pay out or not? Because in this joint account your name is not registered, so they do not want to pay out the win.

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Falko
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Wunderino has blocked account and does not pay out

3rd Jan. 2020, at 05:19 pm CET#32
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Thomas-HGN wrote on 03.01.2020 at 15:53: Wunderino has just written that the 2500 euros from joint account will be credited again and that all other funds will be retained, because I wrote that I even often play together with my wife...

On it they have made that I have allegedly give her access to my account I this would be forbidden...!!!

I have only written that I play together with my wife... she never had the access data...!!!!

That's why Wunderino is now so quick to book the 2.5k back to the account, so that you do not get ahead of them, quickly go to the bank and your name fix with in the joint account can be entered. That is so my guess, because from then you would be in the right.

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G****e

Wunderino has blocked account and does not pay out

3rd Jan. 2020, at 05:45 pm CET#33
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Liked this post: Avatar von Useless4yu Useless4yu
I don't think this casino is one to talk to. The store is not known for that. Also don't understand why so many people keep registering there and then the said problems occur

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x****Y

Wunderino has blocked account and does not pay out

3rd Jan. 2020, at 05:53 pm CET#34
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Gamble wrote on 03.01.2020 at 17:45: Hm don't think this casino is one to talk to. The store is not known for that. I don't understand why so many people keep registering there and then the aforementioned problems occur

because not everyone deals with it exactly, whether a casino is good or bad. You see the Wunderino advertising, and then think, oh great, just try it out. And then, when it is too late, you deal with it. I think quite a lot of people start gambling through advertising. For me it was the bwin advertising at the time

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Thomas-HGN
Rookie

Wunderino has blocked account and does not pay out

3rd Jan. 2020, at 07:46 pm CET#35
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This is what Wunderino wrote:


Hello Thomas,

Thank you very much for your message.


In your emails you have clearly written:


(...) We live in a marriage and decide these things together and we like to play together. My wife and I always discuss our stakes and boundaries together (...)

also:

My wife and I also play together and set our stakes together. We also played together again at Christmas (...)


These are clear statements that you and your wife played together - and that is not allowed.


Your account will remain closed for violation of the Terms of Service. Our decision is final and will not be changed.

Please do not hesitate to contact us with any further questions.

With Hello Thomas,

thank you for your message.


Your account remains closed due to violation of the Terms of Use. Our decision is final and will not be changed.


If you are not satisfied with our handling of your concern, you are free to complain to our regulatory body, the Malta Gaming Authority (MGA), at support@mga.org.mt .
Sincerely,
Team Wunderino


Have a joint account and just said that my wife sat next to and I asked how high I should play...!!!!

She never had access to my account...!!!

The mail address that Wunderino gave me to complain keeps coming back... it doesn't exist like that...!!!

Do we still have a chance and if so which ???

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Thomas-HGN
Rookie

Wunderino has blocked account and does not pay out

3rd Jan. 2020, at 07:50 pm CET#36
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The claim yes now that my wife had access to my acoount and that was not so... have only written that some stakes were discussed, since it is married couple yes our common money...!!!

Now they come suf once me denomination completely andre topic...

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x****Y

Wunderino has blocked account and does not pay out

3rd Jan. 2020, at 07:50 pm CET#37
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https://www.mga.org.mt/support/online-gam ing-support/

take out the blank at gaming, there you can make a request

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gnadenlows
Visitor

Wunderino has blocked account and does not pay out

3rd Jan. 2020, at 07:50 pm CET#38
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Thomas-HGN wrote on 03/01/2020 at 19:46: Wunderino wrote this:


Hi Thomas,

Thank you very much for your message.


In your emails you have clearly written:


(...) We live in a marriage and decide these things together and we like to play together. My wife and I always discuss our stakes and boundaries together (...)

also:

My wife and I also play together and set our stakes together. We also played together again at Christmas (...)


These are clear statements that you and your wife played together - and that is not allowed.


Your account will remain closed for violation of the Terms of Service. Our decision is final and will not be changed.

Please do not hesitate to contact us with any further questions.

With Hello Thomas,

thank you for your message.


Your account remains closed due to violation of the Terms of Use. Our decision is final and will not be changed.


If you are not satisfied with our handling of your concern, you are free to complain to our regulator, the Malta Gaming Authority (MGA), at support@mga.org.mt .
Sincerely,
Team Wunderino


Have a joint account and just said that my wife sat next to and I asked how high I should play...!!!!

She never had access to my account...!!!

The mail address that Wunderino gave me to complain keeps coming back... it doesn't exist like that...!!!

Do we still have a chance and if so which ???

I would comply with this and contact the relevant supervisory authority - in this case the MGA
If anyone can put pressure on them, it's them who keep their business going

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Thomas-HGN
Rookie

Wunderino has blocked account and does not pay out

3rd Jan. 2020, at 07:56 pm CET#39
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Can anyone send me the exact email address? Where I can complain??

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x****Y

Wunderino has blocked account and does not pay out

3rd Jan. 2020, at 08:02 pm CET#40
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Thomas-HGN wrote on 03/01/2020 at 19:56: Can someone send me the exact email address? Where I can complain??

i gave you the link. there you have to fill out the questionnaire, and then send it

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