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Deposit and withdrawal methods: Wunderino has blocked account and does not pay out

Topic created on 02nd Jan. 2020 | Page: 1 of 12 | Answers: 111 | Views: 44,391
Thomas-HGN
Rookie
Hello people,
my name is Thomas and I'm new here... have registered at Christmas at Wunderino and deposited a lot of money from my account... over 10,000 euros and lost... but first holiday I have then deposited another 2,500 euros but from the geimeinschaftskonto of me and my wife... have some card and my wife also knew about it...!!!! Well, and promptly I win a total of over 80,000 euros... Books of Dead free spins and full screen man at 40 euros spin
I then wanted to cash out about 68,000 and now the account is locked because I deposited from my wife's account...!!!
You could now say that I should have read before, but I have not...!!!

Now Wunderino... checks I have even sent a written statement from my wife in it says that she knew and that is our joint account...!!!

Do you think I have a chance to get my money ??? Have finally gambled away over 15,000 euros there...!!!

Greetings Thomas

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Thomas-HGN
Rookie
It's really unbelievable that I win nothing with the first 10,000 euros and then suddenly almost 70,000 euros....!!! Now they do not want to pay it out because of foreign account... we are really desperate !!!

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wettibernd
Expert
You won't read too many good things about Wunderino here. But if the user was in the right then they have as far as I know always paid out even if it took months. In your case, I would go to the bank and let me confirm that it is a joint account, this in any case times send there. You can open a case at the MGA, even if that almost never brings anything. In any case, I see the chance that you get back in any case the money that was deposited in the casino. Tägich contact the support times and ask if they still need something and how it looks, but do not bug several times a day, otherwise they do nothing more. Keep at it, stay tough, that's all I can advise you.

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tEquilA
Amateur
Most of them do not want to pay out to accounts from which you have not deposited or which are not in your name. Because of the danger of money laundering. And with the high sum that you have deposited, all alarm bells have gone off. Verify yourself and give a (German) account that belongs to you. And then cross your fingers. I would not have recommended Wunderino to anyone. Had there also once problems. Live Chat said I should write an email to support. I had done several times, never came ne response. Have then gesch@&€$£¥%# because it was only about 10 Takken. Annoying it was but rotzdem.

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Falko
Icon
If it is about 80,000 euros and Wunderino does not want to pay out, then it would be worth considering flying to Malta with your mistress and then visiting Wunderino directly. Perhaps this can be better clarified and proven on the spot. With such a sum of money, the effort and the money for the flight there should be worth it if the casino does not talk to itself in correspondence

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Thomas-HGN
Rookie
I deposited about 10,000 from my sole account and about 2,500 from our joint account and then all of a sudden I won !!! Hammer much money. Also wanted to withdraw to my account again but then came the mails: withdrawal canceled I should he verify... I did and then account was blocked because Deposit from my wife's account.
Then I should verify my wife and I have also done but now only come mails that it now takes....!!!

Do you think I will get the win?
Or at least the 15,000 euros again? Because over 10,000 were yes from my account...!!! Not that they simply retain...?!?

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tEquilA
Amateur
And by the way, even if this is not helpful now. BOD with 40€ per spin, you have nerve 😀

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Thomas-HGN
Rookie
I was about to send pictures but somehow they seem to be too big...

Is there any chance at all that I get my money back?

I have read here a few times that there are people here who help you with the clarification...?!?

How do I upload the pictures of the win?

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upola
Legend
The admins here can only help if the casino is listed here.... Wunderuno is not.

If you have deposited from the community account, it is no problem.
Or do you only have a power of attorney for the account?

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Falko
Icon

Thomas-HGN wrote on 02.01.2020 at 15:09: I was about to send pictures but somehow they seem to be too big...

Is there any chance at all that I can get my money back?

I have read here a few times already that there are people here who help you with the clarification...?!?

How do I upload the pictures of the win?

Click here at the top Uploads on, then scroll down and then click there the black arrow Upload image on. That should actually work.

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