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Deposit and withdrawal methods: What is this please? Lapalingo refuses to pay me!

Topic created on 10th Oct. 2018 | Page: 1 of 2 | Answers: 14 | Views: 4,722
sxnoah
Visitor

What is this please? Lapalingo refuses to pay me!

10th Oct. 2018, at 04:47 pm CEST#1
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Hello dear community,

I am stunned! After I signed up with Lapalingo because I heard it was a good and reputable online casino, Laplingo now denies me my withdrawal for an absolutely moronic reason! I deposited 200 euros last week and wanted to withdraw 220 euros. This worked at first (I thought) because I got an email that my withdrawal is being processed. Since the money has not been paid out until today I wanted to check and see that the money is back on my account? Thereupon I contacted Lapalingo in the Live Chat and got as an answer "they have not implemented enough. real money has a turnover of x1. You have only bet 65EUro from 200Euro. so 135Euro is missing that you have to bet before you can withdraw". I have reproduced it verbatim, the support agent could not speak good German! What is this please? I did not play with a bonus but only with my money. This is absolutely absurd!

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Anonym

What is this please? Lapalingo refuses to pay me!

10th Oct. 2018, at 04:50 pm CEST#2
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This is not absurd.
Due to a law on money laundering, the real money stake must be wagered at least 1x.
So if you Deposit 100 €, these 100 € must also be used, no matter whether once 100 € directly, or 100 times 1 €, etc

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Gratler
Amateur

What is this please? Lapalingo refuses to pay me!

10th Oct. 2018, at 04:51 pm CEST#3
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You have to convert your deposited money in casinos 1x before you can withdraw it again (because of money laundering)

Greetings

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sxnoah
Visitor

What is this please? Lapalingo refuses to pay me!

10th Oct. 2018, at 04:51 pm CEST#4
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Emulator wrote on 10/10/2018 at 16:50: This is not absurd.
Due to a law on money laundering, the real money wager must be converted at least 1x.

Since when has this been the case? I never had this before? What exactly do I have to do now to withdraw my money?

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sxnoah
Visitor

What is this please? Lapalingo refuses to pay me!

10th Oct. 2018, at 04:55 pm CEST#5
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Gratler wrote on 10/10/2018 at 16:51: You have to convert your deposited money 1x in make casinos before you can withdraw it (Because of money laundering)

Greetings

I have always played at 888 before and never had this there. Do they not have this regulation? If not, I will play there again and no longer at Lapalingo ...

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Anonym

What is this please? Lapalingo refuses to pay me!

10th Oct. 2018, at 04:57 pm CEST#6
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sxnoah wrote on 10/10/2018 at 16:51
How long has this been going on? I never had this before? What exactly do I have to do now to cash out my money?

Yes, you have to wager the remaining amount of course. I would recommend Roulette in this case. The best is a table with La Partage and then just 1 €, for example, on red or black. There you have just a small Bank advantage and there the loss should be small. I would not recommend 1 € on red and 1 € on black. In bonus games, such a thing is not allowed and even here the casinos could crossfire.

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sxnoah
Visitor

What is this please? Lapalingo refuses to pay me!

10th Oct. 2018, at 05:03 pm CEST#7
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Emulator wrote on 10/10/2018 at 16:57
Yes, you have to wager the remaining amount of course. I would recommend Roulette in that case. Best a table with La Partage and then just 1 € for example on red or black. There you have just a small Bank advantage and there the loss should be small. I would not recommend 1 € on red and 1 € on black. In bonus games, such a thing is not allowed and even here the casinos could crossfire.

And where can I look up how much I still have to bet before I can pay out? At Lapalingo?

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Anonym

What is this please? Lapalingo refuses to pay me!

10th Oct. 2018, at 05:07 pm CEST#8
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Liked this post: Avatar von sxnoah sxnoah
Since I don't have an account at Lapalingo, I don't know exactly, but there you should also have a game history where you can see how much you have bet per spin. If you then add these values you know how much you have already wagered. If this amount is 200 in total, you have wagered 1x your deposit.

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Anonym

What is this please? Lapalingo refuses to pay me!

10th Oct. 2018, at 05:29 pm CEST#9
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You must convert the bonus I think 40x, exactly I do not know . You also have in your player history look there is hair exactly how high you have played and how much lost or won.

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sxnoah
Visitor

What is this please? Lapalingo refuses to pay me!

10th Oct. 2018, at 05:30 pm CEST#10
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Emulator wrote on 10/10/2018 at 17:07: Since I don't have a game account at Lapalingo, I don't know exactly, but there you should also have a game history where you can see how much you have bet per spin. If you then add these values you know how much you have already wagered. If this amount is 200 in total, you have wagered 1x your deposit.

What is strange now. I have made quite high and risky bets in the last half hour and if you add them you come to about 90 euros. Earlier I had 135 to bet. Now the live supporter says that I still have to bet 110 euros. That can not be right ...

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