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Deposit and withdrawal methods: VoodooDreams - Payout Verification

Topic created on 18th Jun. 2018 | Page: 1 of 1 | Answers: 4 | Views: 1,874
Christian1985GE
Visitor

VoodooDreams - Payout Verification

18th Jun. 2018, at 11:55 am CEST#1
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Hello everyone,
a silent reader needs your help. I registered at VoodooDreams, deposited 20 € and won just over 1000 € (explorers free spins) at Book of Dead. Now I have requested the payout, so the Verification follows...
Address verified by a Media Markt invoice -> Confirmed
Bank by a screenshot (account balance made unrecognizable) proven -> Confirmed

Proof of identity
First a scan of ID and bank card, rejected. Allegedly not all 4 corners visible. The whole thing repeated although visible, again rejected. Then took another scanner, scanned driver's license and bank card. Again rejected because of too low resolution. The following sentence followed:

Kindly note that we dont accept scanned documents. We kindly ask you to return to us with photo copies of your ID Card.

Help! Should I fly to Malta with copies??? It would be great if someone can help me!

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redriver67
Expert

VoodooDreams - Payout Verification

18th Jun. 2018, at 12:01 pm CEST#2
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Take a picture of your ID card. It was the same for me. Scan was rejected 2x times because of the above reasons. I then photographed the ID with my smartphone. The was then accepted. Crazy world just.

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Christian1985GE
Visitor

VoodooDreams - Payout Verification

18th Jun. 2018, at 12:15 pm CEST#3
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redriver67 wrote on 06/18/2018 at 12:01 pm: Take a picture of your ID. Was the same with me. Scan was rejected 2x times because of the above reasons. Have the ID then photographed with my smartphone. The was then accepted. Crazy world just.

Thank you! No 10 minutes later get the SMS and mail that is paid. Seriously, I would never have thought that they accept a photo but not a scan! Thanks again!

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redriver67
Expert

VoodooDreams - Payout Verification

18th Jun. 2018, at 12:29 pm CEST#4
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No need to thank. That's what the forum is for, to help each other.

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Christian1985GE
Visitor

VoodooDreams - Payout Verification

18th Jun. 2018, at 12:31 pm CEST#5
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redriver67 wrote on 18.06.2018 at 12:29 pm: No thanks. That's what the forum is for, to help each other.

Yes that's right!
I will also report when the money comes in. Withdrawal method was Entercash to a comdirect account. I haven't had any experience with it myself, so far it's always been via PayPal and you're quite spoiled with the speed. Entercash is really completely new territory for me. I will report.

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