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Deposit and withdrawal methods: Videoslots bank transfer only

Topic created on 17th Apr. 2020 | Page: 1 of 2 | Answers: 11 | Views: 5,820
KerstinHen
Experienced

Videoslots bank transfer only

17th Apr. 2020, at 10:14 pm CEST#1
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Hi. Does anyone have the same problem as me, can only withdraw via bank transfer. Until yesterday also went Trustly what was always in minutes on my account. Since today only bank transfer, which of course can take up to 5 business days. The support said there were technical problems, but if so, can so what soooo take forever?

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effekt40
Rookie

Videoslots bank transfer only

17th Apr. 2020, at 11:25 pm CEST#2
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Hi, had today also had the same.
Had also wondered at first, because Iban was needed, was otherwise stored in Trustly.
Normal was always click payout and Hex Hex on account...
I asked in support, but I was told that this was only an exception (why ever)...
you did not know yourself, so you said or came across...

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Defoe
Amateur

Videoslots bank transfer only

18th Apr. 2020, at 12:10 am CEST#4
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Switch from Trustly to Adyen

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Tomboard
Visitor

Videoslots bank transfer only

19th Apr. 2020, at 07:47 pm CEST#5
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With me the same, hopefully tomorrow is on it and not only on Friday

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Katyanoack
Experienced

Videoslots bank transfer only

19th Apr. 2020, at 08:14 pm CEST#6
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The same for me. Actually really too bad. Think but tomorrow the payout will be there. Had paid out last week Thursday and Friday around noon it was on it

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Anonym

Videoslots bank transfer only

20th Apr. 2020, at 09:37 am CEST#7
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Is of course a pity that Trustly is gone, but at VS I know that even a bank transfer is really fast with them. Usually the next day already on it.
Sure with Trustly is everything by real-time transfer on it, that makes a difference, but more important is that VS pays out quickly and you know then, money arrives safely.

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SJ1990
Rookie

Videoslots bank transfer only

20th Apr. 2020, at 11:45 am CEST#8
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Hello I'm new here and play for a long time at Videoslots was so far always very enthusiastic about the customer service and the payout but since Saturday goes absolutely nothing more!

No matter what time you go to the Live Chat you are always in the waiting position whether waiting position 1 or 6 you never get an employee in the chat even if you write by mail or form you never get an answer.

On Saturday I made a withdrawal by bank transfer and still nothing in the account and support is never reached. Does anyone else have this problem? Can not only be related to the changeover or?

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Quietscheentchen
Experienced

Videoslots bank transfer only

20th Apr. 2020, at 12:25 pm CEST#9
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Find it but also a real pity that the no longer have Trustly..was always an incentive to play there, because you had his money in minutes

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SJ1990
Rookie

Videoslots bank transfer only

20th Apr. 2020, at 12:58 pm CEST#10
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Quietscheentchen wrote on 20.04.2020 at 12:25 pm: Find it but also a real pity that the no longer have Trustly..was always an incentive to play there, because you had his money in minutes

Oh yeah that's right it was always very handy. I have on Saturday at shortly before 9 in the morning the payout requested and just now it was transferred with Ayden ... maybe isvja Ayden just like Trustly there I know myself unfortunately not so well

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Team_Videoslots

Videoslots bank transfer only

21st Apr. 2020, at 02:25 pm CEST#11
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SJ1990 wrote on 20.04.2020 at 11:45: Hello I'm new here and play for a long time at Videoslots was so far always very enthusiastic about the customer service and the payout but since Saturday goes absolutely nothing!

No matter what time you go to the Live Chat you are always in the waiting position whether waiting position 1 or 6 you never get an employee in the chat even if you write by mail or form you never get an answer.

On Saturday I made a withdrawal by bank transfer and still nothing in the account and support is never reached. Does anyone else have this problem? Can not only be related to the changeover or?

Good day.

We would like to apologize for the delay.
We are currently experiencing a bit more contact requests due to the coronavirus situation, but please feel free to contact us at videoslotsteam@videoslots.com and we will investigate your issue as a priority (but we will need more information from you).

We would also like to inform that we will soon implement VISA Direct to allow instant transfers via VISA withdrawals.


Best regards.


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