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Deposit and withdrawal methods: Urgent help with disbursement

Topic created on 26th Feb. 2019 | Page: 1 of 1 | Answers: 9 | Views: 2,044
Maexis
Rookie

Urgent help with disbursement

26th Feb. 2019, at 06:52 pm CET#1
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Hello everyone. I have an urgent problem

My father gave me a credit card last year, which was in his name, but was intended for me. bla bla

I used it to Deposit 140€ at sunnyplayer. This we have blocked because I now have one in my name. Today I win at sunnyplayer 2000€
In January I have already won and everything was paid out and now they tell me that I have to book on a Visa card that I have used from a year ago?

please urgent help

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Maexis
Rookie

Urgent help with disbursement

26th Feb. 2019, at 07:23 pm CET#2
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here is the chart history with the support

0s ) Stefan: Welcome to our live chat. My name is Stefan. How can I be of assistance?
( 54s ) maximilian: Hello stefan. If all documents are available when depositing third party data, is there anything standing in the way of the payout.
( 1m 30s ) Stefan: If you have deposited with a third party payment method, we need this payment method and a copy of the account holder's ID for Verification so that a payout can be processed.
( 2m 15s ) maximilian: The card is blocked - do you then need the cancellation?
( 2m 29s ) Stefan: Yes, exactly.
( 3m 3s ) maximilian: And I can rely on everything working 100% then.
( 4m 9s ) Stefan: I can't give you a 100% promise that a payout with these documents is possible without the need for further documents or information. But I can tell you 100% that without the documents no payout will be possible.
( 5m 5s ) maximilian: But generally speaking, payout is ok with third party data with the required documents?
( 5m 59s ) Stefan: No, payouts can in principle only be made to your own accounts. If you have, in violation of our terms and conditions, deposited with third-party accounts, it may be that we have to make withdrawals to these payment instruments to the same extent as was deposited. However, with your Deposit you have already committed a violation.
( 6m 57s ) maximilian: That means I only get back what I deposited?
( 7m 10s ) Stefan: No, I didn't say that.
( 7m 18s ) Stefan: I'll try to explain it again.
( 7m 51s ) Stefan: By making a deposit with someone else's card you have violated our terms and conditions. According to them, you are only allowed to make deposits and withdrawals to payment instruments that belong to you.
( 8m 18s ) Stefan: If you still deposit with foreign means of payment, it may be that we have to pay out on foreign means of payment so that with these the same amount as was paid out.
( 8m 24s ) Stefan: Is that understandable?
( 8m 59s ) maximilian: Yes. What happens with a foreign payout if this card is now blocked?
( 9m 57s ) Stefan: Then it is not possible to pay out to the card, but this does not change the fact that we need the documents for verification, i.e. confirmation of cancellation and copy of ID.
( 11m 10s ) maximilian: Ok I understand that. This means that the total amount I won will basically be paid out if the verification of the third person is successful?
( 12m 47s ) Stefan: In principle, wins are paid out. It may be that we need information and documents for this. You know which documents we need at the moment. When we have received these, the responsible security department can check whether the payout can be carried out or whether further documents are necessary. Then you will be informed about it.
( 15m 27s ) maximilian: Yes that whitelich and I also understand. They will also get the documents to tomorrow, yet it sounds to me like this is a violation that entitles them to not pay me the win
( 16m 52s ) Stefan: As I mentioned earlier, I can guarantee you what will happen even if you ask three more times. But I can guarantee you that before we receive and confirm the documents, you will not receive the win. Any further speculation in advance is unfortunately not very useful.
( 18m 15s ) maximilian: Ok thank you
( 18m 31s ) Stefan: Thank you

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Marqes
Expert

Urgent help with disbursement

26th Feb. 2019, at 07:31 pm CET#3
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Sounds very fair from sunnyplayer!
Then send the notice and you'll see if they pay out.

Many other casinos would not have paid out at all.

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d****3

Urgent help with disbursement

26th Feb. 2019, at 07:32 pm CET#4
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Yes, so that sounds ok to me sunnyplayer usually does not make a fuss about the payout but you also need to understand them send the documents and wait and see

They are very fair and I am confident that you will get your win but make it for the future rather that you only play with your accounts then you are on the safe side

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Maexis
Rookie

Urgent help with disbursement

26th Feb. 2019, at 08:05 pm CET#5
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deadlands3 wrote on 02/26/2019 19:32: Yeah so that sounds ok to me sunnyplayer usually doesn't make a fuss about payouts but you need to understand them too send the documents and wait and see

The are very Kulant and I am confident that you get your win but do it for the future rather so that you play only with your accounts then you are on the safe side


Yes, all these Agbs I had a year ago not yet on the screen...

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d****3

Urgent help with disbursement

26th Feb. 2019, at 08:12 pm CET#6
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Maexis wrote on 02/26/2019 at 8:05 pm
Yeah, all these agbs were not on my radar a year ago....

i can understand read me also not always everything so exactly through but my way to question everything again usually brings me to read everything exactly


keep us up to date as it goes on

but as already mentioned above I am confident since this casino group is very Kulant

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Maexis
Rookie

Urgent help with disbursement

26th Feb. 2019, at 08:32 pm CET#7
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deadlands3 wrote on February 26, 2019 at 8:12 pm

i can understand read me also not always everything so exactly through but my way to question everything again usually brings me to read everything exactly


keep us up to date as it continues

but as already mentioned above I am confident because this casino group is very Kulant

in the agbs is also nothing with Deposit and payout third, but rather something vague that you may not deposit with other funds. am afraid that the 2000 € do not do that because they could.

Nevertheless: I would be legally interested if I have not deposited with this card for over a year despite permission AND they have already paid me a few 100€....

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d****3

Urgent help with disbursement

26th Feb. 2019, at 08:37 pm CET#8
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The problem is always that according to the money laundering policy they are obliged to create a balance between deposits and withdrawals, which means that if you Deposit 500 with PayPal then 500 must also be paid out via PayPal

if a payment method is discontinued in the time then this must be documented by notices etc

of course they have room for maneuver but they have to stick to it in spite of everything

Yes you have violated the terms and conditions but I have always made good experiences with these casinos

I suspect you will receive a warning that you will only deposit with your accounts in the future and that will be fine

to the other point there are at almost all casinos smaller amounts that may be paid out without Verification or 1-2 withdrawals

now this limit is reached and it was just now noticed because a person looks at it or you have made them aware of it

At some casinos I would say write off the money but not at Sunny there I am even almost 100% convinced that you will get your money

The almost never swing the AGB club in addition, playing with you with VPN is allowed and 5 € max bet there is also not

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Maexis
Rookie

Urgent help with disbursement

26th Feb. 2019, at 09:32 pm CET#9
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deadlands3 wrote on 02/26/2019 at 20:37: The problem is always according to money laundering policy they are obliged to create a balance between deposits and withdrawals means you Deposit 500 with PayPal then also 500 must be paid out via PayPal

if a payment method should be omitted in the time then this must be proven by cancellations etc

of course they have room for maneuver but they have to stick to it in spite of everything

Yes you have violated the terms and conditions but I have always made good experiences with these casinos

I suspect you will receive a warning that you will only deposit with your accounts in the future and that will be fine

to the other point there are at almost all casinos smaller amounts that may be paid out without Verification or 1-2 withdrawals

now this limit is reached and it was just now noticed because a person looks at it or you have made them aware of it

At some casinos I would say write off the money but not at Sunny there I am even almost 100% convinced that you will get your money

The almost never swing the AGB club in addition, playing with you with VPN is allowed and 5 € max bet there is also not

Remains to be seen. I just hope so, because I have made with about it no more head, 300 € have deposited and schwupp sinds 2,000 €
i send them tomorrow at least the perso of my father, an address carrier and hopefully the credit card notice of his banker even comes by mail..

Mal ne other stupid question: The guy from the support said yes, IF payments are made by third parties get this also you payouts measured by the deposit amount. but how geschiet that now with the canceled credit card of my father?

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d****3

Urgent help with disbursement

26th Feb. 2019, at 10:32 pm CET#10
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Maexis wrote on 02/26/2019 9:32 PM
Remains to be seen. I just hope so, because I have made with about it no more head, 300€ deposited and schwupp ares 2,000€
i send them tomorrow at least the perso of my father, an address carrier and hopefully the credit card notice of his banker even comes by mail...

Mal ne other stupid question: The guy from the support said yes, IF payments are made by third parties get this also you payouts measured by the Deposit amount. but how geschiet that now with the canceled credit card of my father?

Since that is then inevitably paid out on another method with which you have deposited and the casino protects itself by the fact that they have the cancellation and is evident that the old method is no longer available

This post has been translated automatically

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