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Deposit and withdrawal methods: Trustly problems with VR Bank

Topic created on 11th Sep. 2019 | Page: 1 of 3 | Answers: 23 | Views: 12,720
LaHaine95
Rookie

Trustly problems with VR Bank

11th Sep. 2019, at 06:55 pm CEST#1
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Hello people

i was about to make a Deposit at Trustly Casino Blitzino, when after entering the bank in question (in my case VR Bank) I got the message: " An unknown error has occurred. Our customer service has been informed about the error. Please try again later." came up.

The Live Chat said that there are currently technical issues regarding Trustly deposits via VR Bank, Trustly and the OC's are informed about it and there is no fix date in sight yet.

Do you have the same problem with other banks?

Good evening to you!

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Nick1895
Expert

Trustly problems with VR Bank

11th Sep. 2019, at 06:56 pm CEST#2
1 Like

Liked this post: Avatar von LaHaine95 LaHaine95
Have the same problem, both with Klarna, Sofort and Trustly am also with the VR. But probably has nothing to do with casinos in general, can also nothing transfer to Amazon, for example, or pay ... for almost 3 hours now

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Topolina
Rookie

Trustly problems with VR Bank

12th Sep. 2019, at 03:48 am CEST#3
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Have the problem with Trustly also and am also at the VR... Sofort loads indeed surprisingly long but after ner felt half an hour and without other problems went the Deposit quite normal...

Is just also stupid in the casinos where you log in with trustly... 🙄🤦🏻♀️

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Topolina
Rookie

Trustly problems with VR Bank

12th Sep. 2019, at 03:49 am CEST#4
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Oh, I can pay and transfer via online banking quite normal...

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umfisch
Amateur

Trustly problems with VR Bank

12th Sep. 2019, at 07:44 am CEST#5
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With Sofortüberweisung I always end up on the login page, so I can not complete the transfer. Has certainly something to do with what with the PSD2 conversion. I also have to enter a tan every time I want to log in to my bank. Really annoying.

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Melaniemel
Rookie

Trustly problems with VR Bank

12th Sep. 2019, at 12:02 pm CEST#6
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In the meantime, can someone pay via Trustly again, it doesn't work for me!

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Anonym

Trustly problems with VR Bank

12th Sep. 2019, at 02:33 pm CEST#7
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Hello

So with me since yesterday at noon nothing more about Trustly. I am also with VR Bank. Had contact with the bank and it is not at the VR Bank. I wanted to log in to Turbo Vegas. In the chat they said only that you should be patient and Trustly would be there. But something is not right. The have already more than 24 hours ne fault...... it goes by the way in no casino by Trustly...
Really annoying

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DaseR92
Amateur

Trustly problems with VR Bank

12th Sep. 2019, at 02:54 pm CEST#8
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With me, the problem already exists since 08.09.2019. Since then, no Deposit via Trustly possible. Tried at several casinos everywhere the above error.

I had also talked to the support at Videoslots which sent me the following


Good morning xxx!

I am writing to you on behalf of our finance department:

Unfortunately I have to inform you that from now on Trustly is no longer available in Germany. I cannot answer if this is related to the new EU directive. Therefore we have to ask you to make deposits and withdrawals via Sofortüberweisung or Giropay from now on. We apologize for any inconvenience this may cause.

Have a nice day
Johannes S.
Customer Service




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LaHaine95
Rookie

Trustly problems with VR Bank

12th Sep. 2019, at 03:08 pm CEST#9
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DaseR92 wrote on 12/09/2019 at 14:54: With me, the problem already exists since 08/09/2019. Since then, no Deposit via Trustly possible. Tried at several casinos everywhere the above error.

Had also talked to the support at Videoslots which sent me the following


Good morning xxx!

I am writing to you on behalf of our finance department:

Unfortunately I have to inform you that from now on Trustly is no longer available in Germany. I cannot answer if this is related to the new EU directive. Therefore we have to ask you to make deposits and withdrawals via Sofortüberweisung or Giropay from now on. We apologize for any inconvenience this may cause.

Have a nice day
Johannes S.
Customer Service





Hi DaseR92,


thanks for the info! Let's see how long Klarna or Giropay still hold out / are supported.

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S****8

Trustly problems with VR Bank

12th Sep. 2019, at 03:14 pm CEST#10
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Be happy ...with every Deposit that is not made, you have already won

According to a banker of the VR Bank from the upper range will probably soon no longer be able to make payments to Online Casinos or institutions that forward that .

The good man sits on the supervisory board ... am curious how that develops

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