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Deposit and withdrawal methods: Trustly problem

Topic created on 17th Jan. 2020 | Page: 1 of 1 | Answers: 2 | Views: 1,380
Anonym

Trustly problem

17th Jan. 2020, at 03:23 pm CET#1
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Nobody has liked this post so far
Hello, maybe you can help me further.
The following problem, have tried on 15.01 to Deposit via Trustly on a casino. It said there was a problem should contact me to the casino.
Today I see that all deposits with Trustly are debited from my account, but at the casino they are not.
What can I do now?
I called the bank, they try to get it back, but can not promise it, also come 5 € fee per transfer, maybe I can somehow solve it quickly.

Thanks a lot

This post has been translated automatically

MarcT22186
Expert

Trustly problem

17th Jan. 2020, at 03:28 pm CET#2
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Nobody has liked this post so far
Tigerauge007 wrote on 17.01.2020 at 15:23: Hello, maybe you can help me.
The following problem, have tried on 15.01 to Deposit via Trustly on a casino. It said there was a problem should contact me to the casino.
Today I see that all deposits with Trustly are debited from my account, but they are not at the casino.
What can I do now?
I called the bank, they try to get it back, but can not promise it, also come 5 € fee per transfer, maybe I can somehow solve it quickly.

Thanks a lot

How about doing what they wrote you?
Contact the casino...

This post has been translated automatically

Anonym

Trustly problem

17th Jan. 2020, at 06:37 pm CET#3
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Nobody has liked this post so far

Tigerauge007 wrote on 17.01.2020 at 15:23: Hello, maybe you can help me.
The following problem, have tried on 15.01 to Deposit via Trustly on a casino. It said there was a problem should contact me to the casino.
Today I see that all deposits with Trustly are debited from my account, but they are not at the casino.
What can I do now?
I called the bank, they try to get it back, but can not promise it, also come 5 € fee per transfer, maybe I can somehow solve it quickly.

Thanks a lot

No, writing to the casino is not going to work. Just go to Trustly.com

There is a subpage or form. When you debit your bank account, there is a Trustly transaction number. This you enter there and fill out everything else (unfortunately only possible in English)
Then the Trustly books back to your account within a few hours.
Trustly works partly almost nowhere without error.....unfortunately....

This post has been translated automatically

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