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Deposit and withdrawal methods: Trustly payout does not arrive

Topic created on 04th Jun. 2019 | Page: 1 of 1 | Answers: 6 | Views: 1,425
toffifeeee

Trustly payout does not arrive

4th Jun. 2019, at 12:06 am CEST#1
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heyho dear gamblejoe forum,
i play Poker but after a long google search you were the only forum with reasonable answers and experiences. <3


last thursday the 30.5 on my poker site via trusty i paid out 3k and 4k for the first time.
the 4k were immediately Friday morning on my DKB account

of the 3k is unfortunately still missing any trace

the support of my poker site has already sent me screenshots with orderID, so that the cashout is processed etc. ...

hmm do i have to worry?!


thanks for your help!

chris


ps. have this afternoon again 3.3k via Trustly paid out. payout is also already approved etc., hope this payment is tomorrow at least immediately on it again >:O

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toffifeeee

Trustly payout does not arrive

4th Jun. 2019, at 08:06 am CEST#2
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gOOD MORNING,

have yesterday evening around 23 clock again 300 auzgezahlt and was this morning immediately on it

of the two large amounts is unfortunately still missing any trace :'( :'( :'(

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Anonym

Trustly payout does not arrive

4th Jun. 2019, at 11:59 am CEST#3
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What does Trustly think about this? After all, they specify 1-2 days as the maximum processing time

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toffifeeee

Trustly payout does not arrive

4th Jun. 2019, at 12:36 pm CEST#4
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here is a screenshot of the answer from trustly

https://ibb.co/TtZzm56

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wettibernd
Expert

Trustly payout does not arrive

4th Jun. 2019, at 03:36 pm CEST#5
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Go back to the support of your Poker site, they should inquire as a paying customer at Trustly times where the money has come. I had this problem not too long ago with a payout from SlotsMillion. After the manager has asked there times the money was a few minutes later on my account.

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toffifeeee

Trustly payout does not arrive

4th Jun. 2019, at 05:00 pm CEST#6
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hey wettibernd,

thanks for your answer!

they said it went wrong from their side
have both cashouts credited to me again and should now pay out again.

am curious

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wettibernd
Expert

Trustly payout does not arrive

4th Jun. 2019, at 05:08 pm CEST#7
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Then the error in this case was not with Trustly, have actually always been satisfied with the Provider, except for the one case just now. Wish you all the best with the next attempt.

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