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Deposit and withdrawal methods: Trustly payout does not arrive (Page 2)

Topic created on 07th Aug. 2020 | Page: 2 of 2 | Answers: 17 | Views: 4,262
slotliebe89
Elite

Trustly payout does not arrive

11th Aug. 2020, at 12:55 pm CEST#11
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You're doing really well. Congratulations. What is your max. stake/spin?

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Anonym

Trustly payout does not arrive

12th Aug. 2020, at 10:14 am CEST#12
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With me does Überhaupt nix already 10 days ago the Nitro Casino, with always the same saying We're working on it man I could puke I feel screwed

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Falko
Icon

Trustly payout does not arrive

12th Aug. 2020, at 03:00 pm CEST#13
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Matrix74 wrote on 12.08.2020 at 10:14 clock: With me does Überhaupt nix already 10 days ago the Nitro Casino, with always the same saying We're working on it man I could puke I feel screwed

How much have you paid out at Nitro? Is very strange that after 10 days the coal is not there, where normally about Trustly the payout is fastest on the bank account on it...

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Anonym

Trustly payout does not arrive

12th Aug. 2020, at 03:11 pm CEST#14
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50 euros is not the world but won is won, even small livestock makes crap, I'm about the trust I myself have dealt with Trustly and also immediately received an answer.


Hello Heiko,

Thank you very much for using Trustly.

A wire transfer usually takes 1-2 banking days (weekends and holidays excluded). With this in mind, our role as payment Provider is strictly limited to the technical processing of the transaction. Therefore, you do not have a customer account with us and we do not have access to the merchant's systems or your account with them For this reason, we ask that you contact them directly if you have any problems or questions regarding your withdrawal.

If money is missing after the time period mentioned above - calculated from the time the merchant approved your withdrawal - please contact the merchant and request a withdrawal confirmation generated by the merchant's Trustly BackOffice system. With this withdrawal confirmation, you can contact your bank to determine if the transfer was delayed or stopped for any reason.

If this is the case, please request a written confirmation from the bank and forward it to the merchant, who may need to reopen their investigation in cooperation with our commercial support.

We hope this has been helpful and wish you a good day.

Kind regards,

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Anonym

Trustly payout does not arrive

12th Aug. 2020, at 03:26 pm CEST#15
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And my bank it can not be only today has been credited again a win, they have simply f**ked up at Nitro Casino everyone blames it on the other

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Annavocado
Visitor

Trustly payout does not arrive

12th Aug. 2020, at 03:51 pm CEST#16
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Oh man. 🙄 Have you received any feedback from the
Casino ever received any feedback?
Trustly sent my win back to Rizk and this night they confirmed the payout via bank transfer and it was just in the account. Fingers crossed.

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Anonym

Trustly payout does not arrive

12th Aug. 2020, at 04:47 pm CEST#17
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From the chat yes but they do not see through there themselves every time hörst the same the payment team reports to you and that goes day in day out, I have no more to beg to push the money to where with me never the sun shines, have there a closure of my account requested via @mail but even then you do not respond to it what please is that for a casino (Casino Nitro) fingers away!!!!!!

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Anonym

Trustly payout does not arrive

19th Aug. 2020, at 09:31 pm CEST#18
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Matrix74 wrote on 08.08.2020 at 10:19 clock: Hello yes also I have the same problem payout via Trustly at Nitro Casino since Sunday the 02.08.2020 is a payout from something about 5 days, from sides of the casino everything went out it has also always worked well with the payout no 2-3 hours was the money in my account from sides of the casino the team is working at full speed to solve the problem, I also had to upload account statements now it's called waiting

Yesterday the 18.08.2020 I did not believe it anymore the 50.00 euros was credited to my account 16 days has lasted an absurdity

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