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Deposit and withdrawal methods: Trustly payout does not arrive

Topic created on 07th Aug. 2020 | Page: 1 of 2 | Answers: 17 | Views: 4,075
Annavocado
Visitor

Trustly payout does not arrive

7th Aug. 2020, at 06:20 pm CEST#1
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Evening,

has anyone ever had problems with a payout via Trustly taking an unusually long time?

I requested a withdrawal last Wednesday at Rizk via Trustly, Thursday it was confirmed by the casino and until today the money has not arrived in my account. So today I decided to just ask.

To Rizk I should send my account statements from the account movements since last Thursday, I have already done. After that they told me that everything was paid out correctly. I think so too, since I have already paid out there several times.

After that I contacted Trustly with the data I got from Rizk, by phone they could not give me any information and by mail they told me that I should ask my bank if the credit was rejected. And that it can take between 3-5 business days until a payout goes out

So called the bank, no credits rejected, a credit from Trustly rejected, with my account everything is fine and disruptions are also not known

I turned with it again from Trustly, they have now pushed the problem on the merchant, so Rizk, that the withdrawal was not properly posted.
Rizk in turn assured me that everything was properly accounted for and paid out.

Now we have to wait and see
Has anyone ever had something like this and can give me a little encouragement that the money still arrives?
I usually only pay out with Trustly and the money was always there quickly.

Many greetings!

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Anonym

Trustly payout does not arrive

8th Aug. 2020, at 10:19 am CEST#2
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Hello yes also I have the same problem withdrawal via Trustly at Nitro Casino since Sunday the 02.08.2020 stands a withdrawal from something about 5 days, from sides of the casino everything went out it has always worked well with the withdrawal no 2-3 hours was the money in my account from sides of the casino the team is working at full speed to solve the problem, I also had to upload account statements now it's waiting

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Annavocado
Visitor

Trustly payout does not arrive

8th Aug. 2020, at 10:34 am CEST#3
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Phew, luckily I'm not the only one. 😅
I had just never, Trustly was otherwise always fixed. Rizk has sent me yesterday evening again ne mail that everything was properly settled and the now look where it hangs

Is now no huge win on which I'm waiting, but was still surprised where the money stays so long

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Anonym

Trustly payout does not arrive

8th Aug. 2020, at 11:13 am CEST#4
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I'm times with evaluation purely gone over Trustly, we are not the only ones on their coal wait that can still become what

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Annavocado
Visitor

Trustly payout does not arrive

11th Aug. 2020, at 05:38 am CEST#5
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Short update, Rizk has credited the amount back to my account yesterday without comment. I have now requested the payout via bank transfer and waiting for confirmation.

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Anonym

Trustly payout does not arrive

11th Aug. 2020, at 08:46 am CEST#6
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Do you have it good Nitro Casino makes no finger crooked although I have to beg that the times set in motion again and again the same statement we are working on it

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Serafina12

Trustly payout does not arrive

11th Aug. 2020, at 11:25 am CEST#7
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Hello I have made the same experience at sunnyplayer I have requested a withdrawal but they always want. More vin me although I my ID anddie. Documents sxhin so many times uploaded but it. Tut. Himself nix

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Annavocado
Visitor

Trustly payout does not arrive

11th Aug. 2020, at 12:38 pm CEST#8
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oh dear, then I press you times the fingers that everything goes clearly!
I'm waiting since yesterday morning for the confirmation of the payment via bank transfer.


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slotliebe89
Elite

Trustly payout does not arrive

11th Aug. 2020, at 12:39 pm CEST#9
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Usually takes 48-96h in the event of a booking error. An intervention is usually not necessary. Will settle and be credited back to the casino. In the meantime eat an ice cream...

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Lucas001
Amateur

Trustly payout does not arrive

11th Aug. 2020, at 12:53 pm CEST#10
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Seems to be common in the meantime. I just got my 10k today and had to wait a week now.

My next 5k, are already 4 days with them around...

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