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Deposit and withdrawal methods: Trustly deposit not posted to player account

Topic created on 28th Oct. 2019 | Page: 1 of 1 | Answers: 9 | Views: 6,400
Patryczek
Rookie

Trustly deposit not posted to player account

28th Oct. 2019, at 07:25 pm CET#1
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Hello all together!

I made two deposits today at CasinoClub via Trustly. Both transfers, once 80€ and once 50€, were executed, but the money was not credited to my player account as usual. I then contacted my VIP advisor at CasinoClub and he said that according to the finance department there are problems with Trustly and the Deposit is a bit delayed. However, that was several hours ago

Have you ever had something like this with Trustly and when can you expect the money? It annoys me. Are 130€ and had me looking forward to playing.

Kind regards

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mk5jas
Amateur

Trustly deposit not posted to player account

28th Oct. 2019, at 07:38 pm CET#2
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I already had, with me Trustly has transferred the money back to the account. Has taken about 3 days until it was there. Info on this was neither from the casino nor trustly. Is already something ago and was at Videoslots

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Patryczek
Rookie

Trustly deposit not posted to player account

28th Oct. 2019, at 07:44 pm CET#3
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How annoying is that, please? You could also be kept up to date... And why did they then charge it back to the account instead of executing the transfer?

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mk5jas
Amateur

Trustly deposit not posted to player account

28th Oct. 2019, at 08:30 pm CET#4
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I didn't ask about this because it's quite normal. If you have problems with a payment at the bank, they also book it back before it disappears somewhere in nirvana
Simply Deposit again and good. Or even better see it as a sign not to gamble money 😂

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Patryczek
Rookie

Trustly deposit not posted to player account

29th Oct. 2019, at 01:03 am CET#5
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Yes, you're right again. 😅 Find such a thing only annoying, but can just happen. As long as my money does not disappear completely, everything is good. 😊

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Topolina
Rookie

Trustly deposit not posted to player account

29th Oct. 2019, at 04:56 am CET#6
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Had that with Trustly also already, have me there also really mega upset, because it was a Friday evening... Monday was then only my money in the casino 😤 the second time it was a Wednesday, there was the money then Thursday morning there... Since then I pay only in the very, very extreme emergency times 20-30 euros via trustly, but normally try to avoid the juice store 😤😤😤

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Patryczek
Rookie

Trustly deposit not posted to player account

29th Oct. 2019, at 09:06 am CET#7
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I never had any problems with Trustly until yesterday, but this really annoys me. Is also still not credited to the player account. I'm curious how long it will take. I will now also avoid the...

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Patryczek
Rookie

Trustly deposit not posted to player account

29th Oct. 2019, at 11:49 am CET#8
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Now I was told by the OC that the problem with Trustly continues and they have already inquired twice there where my transfer remains, but so far no feedback. Class 🙄

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Nienchen1980
Amateur

Trustly deposit not posted to player account

29th Oct. 2019, at 06:14 pm CET#9
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I have had this problem twice as well. The money was in the casino account after 2 or 3 days.

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Patryczek
Rookie

Trustly deposit not posted to player account

29th Oct. 2019, at 07:14 pm CET#10
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Really strange. Now CasinoClub was so accommodating and has advanced me the money from the casino, because my Deposit has not yet arrived. So I find the customer service at CasinoClub eh 1A

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