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Deposit and withdrawal methods: Trust Wallet (Page 2)

Topic created on 12th Jun. 2024 | Page: 2 of 2 | Answers: 26 | Views: 1,636
AgentJ
Rookie

Trust Wallet

12th Jun. 2024, at 10:38 pm CEST#16
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No, sorry, I worded that a bit wrong.
I never play with Bonuses or free spins and if I have to, I set the account to 0 before depositing.

My question was do I need to have deposited with crypto before I had the win or can I Deposit with 130k in account once with crypto and then withdraw everything above that?

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gamble1
Icon

Trust Wallet

12th Jun. 2024, at 10:40 pm CEST#17
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AgentJ wrote on 12.06.2024 at 22:38: Ne sorry was a bit wrongly formulated.
I never play with bonus or free spins and if I have to, I set the account to 0 before depositing.

My question was do I need to have deposited with crypto before I had the win or can I now with 130k in account Deposit once with crypto and then withdraw everything above that?

Phew had another scare moment for a second haha


That's different from casino to casino some want that some don't itch if it's cryptos there I would best ask the support or just try it if they need something they will get back to you

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AgentJ
Rookie

Trust Wallet

12th Jun. 2024, at 10:45 pm CEST#18
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gamble1 wrote on 12.06.2024 at 22:40:

Phew had such a scare moment again for a second haha


That's different from casino to casino some want that some don't itch if it's cryptos there I would best ask the support or just try it if they need something they will get in touch

Apparently it doesn't work.


Your withdrawal request has been rejected because the payment option you wish to withdraw to is not the primary option you use to Deposit funds into your account. Please resubmit the request using your primary deposit option. For more information, please contact customer service.

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T0uchTheSky
Elite

Trust Wallet

13th Jun. 2024, at 12:01 am CEST#19
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AgentJ wrote on 12.06.2024 at 22:45:

Apparently not possible.


Your withdrawal request was denied because the payment option you are trying to withdraw to is not the primary option you are using to Deposit funds into your account. Please resubmit the request using your primary deposit option. For more information, please contact customer service.

At some casinos, unfortunately, the withdrawal method must be the same as the deposit method. But you could tell support that it is illegal in Germany to gamble at casinos without a license and that your bank will report you. And ask if it is ok to pay out the money to a different withdrawal method.


P.s. I won something at PlayBoom a few weeks ago and they absolutely want me to pay the money out to a German bank account. I told them as above and then everything was ok. Funnily enough, I deposited the money via crypto and also paid it out via crypto, they simply refused and I would have to pay the money out to a German bank account. But since I told them that, the payouts to crypto are working again, strangely enough ...

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Malganes
Top Member

Trust Wallet

13th Jun. 2024, at 12:22 am CEST#20
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T0uchTheSky wrote on 13/06/2024 00:01:

P.s. I won something at PlayBoom a few weeks ago and they absolutely want me to pay the money to a German bank account. I told them as above and then everything was ok. Funnily enough, I deposited the money via crypto and also paid it out via crypto, they simply refused and I would have to pay the money out to a German bank account. But since I told them that, the payouts to crypto are working again, strangely enough ...


That's interesting. I wonder if they would have accepted Revolut as a bank? It's not a DE bank, but maybe another way to pay out to a bank account.

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T0uchTheSky
Elite

Trust Wallet

13th Jun. 2024, at 12:37 am CEST#21
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Malganes wrote on 13.06.2024 00:22:

Interesting. I wonder if they would have accepted Revolut as a bank? It's not a DE bank, but maybe another way to pay out to a bank account.

No. After my payout to crypto wallet was rejected, I then specified my Revolut bank account, which was also rejected and they said only to a DE bank account.

Only then did I tell them what I wrote above and later I received another email saying that I could pay out to the Revolut account next time. But I paid the money out to my crypto wallet again anyway and it worked afterwards. Yesterday I paid out 500 euros again with a 50 euro depositor to Trust Wallet and yesterday evening the money was already there, no more problems like before. No idea why all of a sudden only bank account in Germany ^^

P.s. see here, 2 times my payout was canceled


T0uchTheSky

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Malganes
Top Member

Trust Wallet

13th Jun. 2024, at 12:47 pm CEST#22
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T0uchTheSky wrote on 13/06/2024 00:37:
No. After my withdrawal to crypto wallet was rejected, I then gave my Revolut bank account, which was also rejected and they only said to a De bank account.

Only then did I tell them what I wrote above and later I received another email saying that I could pay out to the Revolut account next time. But I paid the money out to my crypto wallet again anyway and it worked afterwards. Yesterday I paid out 500 euros again with a 50 euro depositor to Trust Wallet and yesterday evening the money was already there, no more problems like before. No idea why all of a sudden only bank account in Germany ^^

So it has something to do with the payment Provider, as you can read in the e-mail about the cancellation. But why it suddenly works with crypto again remains a mystery to us ^^

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roccoammo11
Expert

Trust Wallet

13th Jun. 2024, at 03:25 pm CEST#23
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if necessary, you can simply Deposit zwanni again via crypto, then convert it once and then it should no longer be a problem to pay out on it at the latest!

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AgentJ
Rookie

Trust Wallet

13th Jun. 2024, at 05:50 pm CEST#24
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roccoammo11 wrote on 13.06.2024 at 15:25: if necessary, you can simply Deposit zwanni via Crypto again then convert it once and then it shouldn't be a problem to pay out on it at the latest!

That's what I thought too... Above all, they rejected the payout again today.


Your withdrawal request has been rejected. Please note that according to our Terms and Conditions, withdrawals are only permitted in cases where the customer uses the same payment method with which they previously made a depositor, except in the case of PaySafe and MasterCard deposits. Please request a new withdrawal using the same payment method you deposited with or contact customer support for more information.

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Jessythagirl85

Trust Wallet

6th Aug. 2024, at 09:45 am CEST#25
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Hello everyone
I have been waiting exactly 7 days for my 3000€ win. According to them, everything has been checked and settled. Only my money has not arrived in my account. What should I do?

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danny005
Elite

Trust Wallet

6th Aug. 2024, at 03:32 pm CEST#26
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Jessythagirl85 wrote on 06.08.2024 at 09:45: Hello everyone
I've been waiting exactly 7 days for my 3000€ win. According to them, everything has been checked and settled. Only my money has not arrived in my account. What should I do?

Why don't you get the blockchain transaction ID? Then you can see what the status actually is. Don't think it's because of TrustWallet.

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Jessythagirl85

Trust Wallet

6th Aug. 2024, at 04:11 pm CEST#27
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Liked this post: Avatar von ilo030ilo ilo030ilo

danny005 wrote on 06.08.2024 at 15:32

Get the blockchain transaction ID. Then you can see what the status actually is. Don't think it's because of TrustWallet.

Thank you. The money has just arrived

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