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Deposit and withdrawal methods: DrückGlück Withdrawal declined/cancelled

Topic created on 11th Apr. 2018 | Page: 1 of 2 | Answers: 12 | Views: 11,918
iGetsu

DrückGlück Withdrawal declined/cancelled

11th Apr. 2018, at 11:57 pm CEST#1
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Hello all,

I recently started playing at Online Casinos on the DrückGlück site with the .com extension.

I have won a good amount of money and deposited it via Paysafecard.

Documents that have been uploaded are my ID and credit card.

Then I got the email that the withdrawal has been canceled and without reason. The payout was then via bank transfer. Have then sent two emails without response.

Live - chat answers only in English.

I then tried to call the customer hotline where you have to wait forever until someone goes to it, in addition, she has also only spoken English and said she writes my number on and it will be a German employee to me Melden what did not happen.

Second attempt so far was the Paysafe payout method on which I have not received an answer for three days.
(On the page it says that the payout will be paid out the same day)

I ask here for advice / help.

It is very annoying and I do not know what to do



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Anonym

DrückGlück Withdrawal declined/cancelled

12th Apr. 2018, at 12:17 am CEST#2
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I don't get it - the payment was made via bank transfer? - What is now really fact. Write down numbers, whether played with bonus or without or or or

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iGetsu

DrückGlück Withdrawal declined/cancelled

12th Apr. 2018, at 12:31 am CEST#3
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Played without bonus.
I have deposited via Paysafecard several times and with the last deposited 20€ then the win of 3000€.

The first withdrawal attempt was by bank transfer documents were confirmed but it was rejected.

The second withdrawal attempt was then by paysafecard withdrawal via which I deposited for which I registered separately. And since then no one answers. No phone no email not even on the mails I have sent only automatic mails. ðŸ™"ðŸ™"

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Anonym

DrückGlück Withdrawal declined/cancelled

12th Apr. 2018, at 12:35 am CEST#4
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I have never in my life read a payout via Paysafecard. I think you mean Paypal. But I think you should verify your real bank account. Or just pay out to your credit card. You probably have to make a Deposit via credit card - only then will they be able to pay out.

Mostly one of your deposit methods is used for payout, sometimes you have to split the sums to "balance" the accounts. Sounds stupid - but that's how it is.
But as said payout via PSC is nonsense - there you could really only play with the money and do almost nothing else.

Furthermore, Drückglück has a chat support - but not around the clock. Believe only to 0:00 or so. Normally you should be able to clarify this.

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iGetsu

DrückGlück Withdrawal declined/cancelled

12th Apr. 2018, at 12:43 am CEST#5
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As I said the chat is only in English and was never so my subject ðŸ˜... Withdrawal via PSC goes the numbers up to 2500€ out for 7.50 fee intentionally the sum does not really itch me. The really annoying thing is that no one answers by phone or email. I am really unsettled ðŸ˜'

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Anonym

DrückGlück Withdrawal declined/cancelled

12th Apr. 2018, at 12:52 am CEST#6
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As I said I would just upload the other documents. Proof of invoice is also important. Not older than 3 months ... cell phone bill ... or just e.g. a bank statement where you make the numbers unrecognizable. They will accept that. Without a matching proof of address to your ID, it is always rejected.

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iGetsu

DrückGlück Withdrawal declined/cancelled

12th Apr. 2018, at 02:20 am CEST#7
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Okay I will try but I still have one thing ðŸ˜... What is a deposit/confirmation form? Or how does that work I should upload the receipt from the psc? ðŸ˜'

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Anonym

DrückGlück Withdrawal declined/cancelled

12th Apr. 2018, at 02:26 am CEST#8
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Oh you won't need that - I won 700 at a casino which belongs to the same group last week. I also had problems at first. But as I said, it was because of the address proof. The first document (letter from the health insurance) have rejected se. Then but simply copy of the Kontoauszu taken - that was directly aktzeptiert. It is really necessary that you provide it. You will see - then it will go through within 1-2 days.

Note: Makes then 5% commission for me if it works ... LOL

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Rasmik12
Top Member

DrückGlück Withdrawal declined/cancelled

12th Apr. 2018, at 09:48 pm CEST#9
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I had the same problem at that time, after I made a Deposit by credit card again I was able to withdraw to the credit card.
After that the withdrawal was paid out very quickly

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iGetsu

DrückGlück Withdrawal declined/cancelled

15th Apr. 2018, at 05:16 pm CEST#10
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So update: Money still not received. Do the gentlemen also work on Sunday or are these automatic emails?

Unfortunately, I had no bill (electricity, gas, water) because I live with my parents. However, I sent them a bill from an order with my address and a certificate of registration and a bank statement that I uploaded to the folder miscellaneous and credit card because I did not know exactly where it belongs (2x). Half an hour later withdrawal refused and got 5 mails with duplicates. Should I upload this again slowly I am questionless and just annoyed. Please advice thanks

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