Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Deposit and withdrawal methods: Thick thing: Sofort-Überweisung / Klarna blocked - despite this, transfers go through

Topic created on 29th Oct. 2019 | Page: 1 of 1 | Answers: 0 | Views: 6,613
Anonym

Thick thing: Sofort-Überweisung / Klarna blocked - despite this, transfers...

29th Oct. 2019, at 03:33 pm CET#1
1 Like

Liked this post: Avatar von Nasensportler Nasensportler
Hello all,

i have about 2 years ago Sofortüberweisung and thus also Klarna blocked. The whole thing I have requested in writing and has also been made. (I also still have email correspondence). So, - now just under 2 weeks ago - after a few too many whiskey and coke and Langerweile I just tried fun whether Klarna goes. Credit card I did not want and there were no other EZ possibilities. The joke of the matter: it went directly. Ok - despite alcohol I had myself under control and have made only 2-3 EZ of 20-30 euros
... so fortunately not escalated

When I was sober again - I thought so - Hm - can not really be. Online banking thrown on and lo and behold: really debited by Sofort.

Directly on the next business day (last Monday) then called there and asked what that should and that can not be. The employee did not know how to help and said - "Well - maybe it was because of the small amounts". I have not come to terms with this and have asked for clarification.

Exactly 1 week passed - of course I have made 2-3 more EZ in the time - but also nothing excessive.

Now came today the - without any explanation or apology or anything else an email that it is now again irrevocably blocked.

So now I'm really the Hutschnurr burst. The OCs behave assig is one thing - but a German company which does not behave correctly - something else.
I'm curious what they answer to my questions now. I would like a position name and an explanation how that can be. Discreetly I have also pointed out that they actually had no legitimacy to carry out the transfers and there was a valid reason for the block ....

Am curious


----- Mail to the -----

Dear Ms. XXXX,

nice that you have "blocked it again" - but for me this is not the end of the matter.
Please answer the following questions or comment on them:

a) How can it be that a blocking simply cancels itself?
b) Why does a reaction take 7 days and further bookings are possible despite notification?
c) What was the explanation of the telephone employee that it could be due to "the small amounts of 20-30 euros"? - Blocking is blocking!

Furthermore, I find it actually a cheek that not even an explanation, let alone an apology on the part of Sofort GmbH comes.
You are hopefully clear what happened there? There was also a valid reason why I deactivate the service to 17.10.2017 read.
(demonstrably - mail correspondence is still available) - And it was already said there it was irrevocable.

In principle, the Sofort GmbH had no legitimacy to carry out these bookings.

Thank you for your statement


----------------

This post has been translated automatically

Hot Topics23rd Dec. 2024 at 02:59 pm CET

Watch-out
0
Gossip
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately