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Deposit and withdrawal methods: They are driving me crazy!!!

Topic created on 13th Sep. 2019 | Page: 1 of 1 | Answers: 1 | Views: 1,652
ariebolo

They are driving me crazy!!!

13th Sep. 2019, at 09:51 pm CEST#1
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Hello everyone!
i have already played several times at Karamba and also already paid out. Now I got the crazy idea to change my bank and so I have a new account. So I informed Karamba about it and I was told to upload a bank statement as proof (redacted). I did that and two days later I got the mail that I can now withdraw to the new account. But when I go to payout, I have to select the account and I can only select the old account, which no longer exists. So I wrote again to Karamba (chat), once, twice, five times, ten times...... oh I don't know how many times. Each time it was, "Yes, we'll change it! I'll give this to the department in charge" They are driving me waaaaay crazy!!!" Nothing happens! Since I can't select the correct account, I can't pay out. There is not much money in it, only 100€. But they have p**sed me off so much in the last 2 weeks that I have absolutely no desire to play there anymore. There is not purely by chance something like a game supervisor to whom you can complain? I don't have much hope that I will get my 100€ back

lg
Anja


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Kleinkariert
Expert

They are driving me crazy!!!

13th Sep. 2019, at 09:59 pm CEST#2
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The game supervisor is the MGA and they have <The Pogg>registered</The> Karamba <The Pogg>as an arbitration board. Therefore you will have to make a request there, but as soon as you do that Karamba will stop everything until The Pogg closes the case and that can take up to 90 days. On average it was 30 days, but for small cases like yours it can be faster.</The>

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