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Deposit and withdrawal methods: The latest cracker - this time from Guts

Topic created on 28th Nov. 2018 | Page: 1 of 4 | Answers: 38 | Views: 7,191
Anonym

The latest cracker - this time from Guts

28th Nov. 2018, at 11:09 pm CET#1
0 Likes

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Hello,

some may have read my thread about Lapalingo. The next cracker came just a few hours later at Guts.com. I would have also always recommended guts.com as a very reputable and very fast online casino to this day. Some will remember me defending Rizk (who belong to the same group) as I have always found their support to be very helpful and very friendly as well. I think I will completely avoid all affiliated OCs of the group from today.

Important I have deliberately bowed to the demands of Guts.com and put on doof so that I have something for the public and you can see where the journey will go in the future. To GUTS itself...... I have not really played much there, but also won well there. In the last 3 days also there a few thousand can get.

Just read through the chat script and form your own opinion. I would ask the admins and mods here possibly that you should not let the thread or the topic go down. As far as I am informed it is so that some here play at Dunder, Rizk, Guts and other affiliated subsidiaries.


| name: Harmony
| email: hier-stand-meine-mailadresse@provider.com
| topic: 3rd payment

Harmony (20:58:14): Hello

Harmony
XYZ Street
12346 Samplehausen

On this date I was born

System (20:58:14): Hey. Thanks for reaching out to GUTS. Registered player? Why don't you confirm your security details while waiting?
Full name
Date of birth
Address or username

A member of the GUTS team will be with you shortly ...
AnXX (20:58:46): Sorry, I'm afraid that there is no Dutch/German agent available at present, but we can continue the chat in English if you like? (Sorry, I'm afraid that there is no German customer service agent available at the moment, but I'd like to continue the chat in English if you like?)
AnXX (20:58:52): Hello Harmony!
Harmony (20:58:58): Hey AnXX
Harmony (20:59:25): AnXX please excuse me, that im a little bit upset now, but i dont know how often i have to prove my identity
Harmony (20:59:54): can you please check my account? every day you want more and more and more from me. but i have uploaded all the needed documents way before and i was fully verified for several times.
AnXX (21:00:11): Oh I am very sorry about this, I will have a look, one moment please.
Harmony (21:00:11): now that it comes to 2 withdrawals it seems that the oddyssee starts
Harmony (21:00:24): thank you anXX, take your time
Harmony (21:00:30): *AnXX
AnXX (21:02:42): We still need your Skrill account, kindly take a screenshot from your computer please, not your phone.
AnXX (21:02:49): Proof of payment - A screenshot/printscreen of your Skrill profile - with name, e-mail address and Skrill ID visible. You can find this at "My Account", "Settings", "Personal info" when logged into your Skrill account.
Harmony (21:03:23): please take a look what i have sent in the past. the skrill account i sent only a few days ago
AnXX (21:04:21): That is not the correct screenshot I'm afraid, kindly follow the steps please.
Harmony (21:04:32): Ive sent exactly that screenshot on 25.11.
Harmony (21:05:12): and it was T.... from your support and he set the screenshot to proofed and made the 1st payment
AnXX (21:05:50): Unfortunately, that is not acceptable I'm afraid, kindly upload accordingly.
Harmony (21:06:07): how do you want me to take the screenshot?
Harmony (21:06:13): i dont understand sorry
AnXX (21:07:27): The last screenshot that you sent it correct however you are editing your details, they need to show I'm afraid.
Harmony (21:07:48): so you wanna see my actual bankroll?
Harmony (21:07:51): you serious?
Harmony (21:08:16): Proof of payment - A screenshot/printscreen of your Skrill profile - with name, e-mail address and Skrill ID visible.
Harmony (21:08:24): what isnt visible in the screenshot?
AnXX (21:08:39): Yes, kindly show that also please.
Harmony (21:09:02): i think that must be a joke
Harmony (21:09:11): T.... told me yesterday, that i can blank those details
Harmony (21:09:19): and he proofed it already
AnXX (21:10:28): One moment please.
Harmony (21:10:45): ok
Harmony (21:11:24): i cant believe you wanna see my bankroll. that is the first time i hear something like that and im registered at many onlinecasinos. that is unbelivable
DaXXX (21:11:47): Hello Harmony!
DaXXX (21:11:54): I'll take over here.
Harmony (21:11:55): Hello DaXXX
Harmony (21:11:57): DaXXX
Harmony (21:11:59): all clear
Harmony (21:12:18): let's start from the beginning
DaXXX (21:12:33): By money laundering prevention regulation it is unfortunately required that you send unedited documents. Unfortunately, general interest takes precedence over self-interest here!
DaXXX (21:12:42): No, I have already read the rest.
DaXXX (21:13:06): Unfortunately, the point about the Skrill document is non-negotiable, or rather, we will only perform your Verification if it is received as requested.
Harmony (21:13:19): Ok, up to this point I understand. In your emails you are requesting that I send a screenshot of Skrill which T....confirmed the day before yesterday and initiated the payout
Harmony (21:13:46): i don't want to negotiate at all. but yesterday like this and today like this? i don't understand.
Harmony (21:14:12): in no online casino do you have to disclose your available balances. then i can leave the credit card as it is and don't have to black out any digits
DaXXX (21:14:16): Harmony, as I said, these are the requirements. Unfortunately, there is no way to change that.
DaXXX (21:15:05): With the credit card, the point is that it can be used as a payment method if the digits are not blacked out. That's already completely different with the Skrill account!
Harmony (21:15:16): So please send us copies of the following documents:
- Payment verification - or a screenshot (screen shot) of the Skrill account used; name, e-mail address and Skrill ID must be clear.
Harmony (21:15:31): it says exactly what is required. ID, email and name. not from the current account balance
DaXXX (21:15:40): And you surely don't want that yourself especially if you send them over insecure media like mail or chat, because your endpoint is not necessarily SSL protected, correct?
DaXXX (21:15:58): But as I said, it is the requirement that the document must not be edited.
DaXXX (21:16:20): We'll be happy to move forward if you stick to the requirement I just gave you, otherwise unfortunately not.
Harmony (21:16:41): can you please answer me why T.... released and accepted exactly this screenshot? and literally told me that I can black out all other details? i still have the chatlog
DaXXX (21:16:49): No Harmony, I wish I had the time to go through everything now with this amount of chats, I rather assume that there was a misunderstanding here
Harmony (21:16:54): I just want to understand it
DaXXX (21:17:11): but as I said, you now have my request, you can comply with it, or we can not complete the verification.
DaXXX (21:17:38): But I can reassure you, after verification we black out even everything not significant in the system.
Harmony (21:17:43): if I send the screen now, can I expect a quick payout? maybe we can solve it here?
DaXXX (21:17:49): Then I can share the document directly Harmony.
Harmony (21:17:58): one second please
Harmony (21:18:57): send it here in the chat?
DaXXX (21:19:27): if you like, but I would rather advise that you upload it in the account because of the encryption
Harmony (21:19:49): is done
Harmony (21:20:02): satisfied?
DaXXX (21:20:24): just a moment Harmony, I'll check it.
Harmony (21:20:32): ok thanks
DaXXX (21:25:55): all right, phew, that was a lot of payment methods Account verified and payout forwarded to specialist department for payout. Should be released by 2 in the morning.
Harmony (21:26:22): All right, thank you very much
DaXXX (21:27:45): You're welcome, is there anything else I can help you with?
Harmony (21:27:57): Nope, that's it
Harmony (21:28:03): have a nice evening
DaXXX (21:28:17): Have a good night and thank you for your patience.



This post has been translated automatically

T0uchTheSky
Elite

The latest cracker - this time from Guts

28th Nov. 2018, at 11:56 pm CET#2
0 Likes

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Actually, I would also claim that it is nobody's business how much money you have on an account, the main thing is that names, addresses, i.e. the most important data are recognizable

I have played at GUTS only once, but at Rizk for a long time. There, the Verification of my Neteller account took forever. I took many screenshots of my account and they were rejected every time. After what felt like 20 times, it eventually worked.

I have reached there at Rizk Race several times the 1st place, a few times 2nd and 3rd place, then Rizk has blocked me from the Rizk Race, I was no longer allowed to participate, reason from them: According to your playing behavior, we have decided to exclude you from the Race In the Live Chat, they told me I had only participated in the Rizk Race, although that is not true, have also played slots and live casino. If I had only participated in the Race, why do I have a level of 140 there, then I have not played there for more than 1 year until last week, deposited 3 times 20 euros and paid out 60,40 and 70 euros

This post has been translated automatically

Knochen
Elite

The latest cracker - this time from Guts

29th Nov. 2018, at 02:02 am CET#3
2 Likes

Liked this post: Avatar von Strolch Strolch, Avatar von Sunnyundflo Sunnyundflo
I am a bit torn. On the one hand it is your personal matter how much money you own. On the other hand, everyone is always screaming that Mga does too little for Player protection and the UK Gambling Commission would be much better. This authority warns casinos if they do not control where the deposits come from players who Deposit in a short time or generally very much. I think it is justifiable that an OC checks from a certain amount of stakes, where the money comes from and whether the player is not possibly ruined financially by these stakes. Here in the forum, the general opinion is that this does not work at all. But the only casinos I have read about so far are Rizk and Casumo, both very reputable. I think in this case the providers are really just scrupulously adhering to the money laundering laws. Actually, I'd rather gambling on the Internet be regulated and not an anonymous market where money is shuffled back and forth

And honestly, if I were a casino owner and I noticed that someone was depositing several thousand euros in a short period of time, I would also take a look at his account. And block it if not at least times 100,000€ on it lie. I would be a bad casino owner but I do not want to demonize this procedure alone now

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Insa24
Top Member

The latest cracker - this time from Guts

29th Nov. 2018, at 03:02 am CET#4
0 Likes

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Yes, hey, But the problem with the Skrill account verify I also know!
Has also Videoslots already wanted from me. And that was really annoying!
Since the action I avoid but honestly not the OC, but a) the payment method and b) Skrill in general!
Since I have PayPal less costs and just never experienced such a stupid, cumbersome Verification as with the Skrill account.

This post has been translated automatically

Sunnyundflo
Top Member

The latest cracker - this time from Guts

29th Nov. 2018, at 10:48 am CET#5
0 Likes

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With Neteller is also so that they want to have a screenshot of the entire account where you see everything ... personal data and also the available amount ...
so I only use Sofort as a Deposit method ....

This post has been translated automatically

Begbie
Elite

The latest cracker - this time from Guts

29th Nov. 2018, at 10:56 am CET#6
0 Likes

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thomas made a mistake and accepted a blacked-out screenshot.
here, too, you have no choice but to play the game.
what's the point of going off like a hb male everywhere? it brings you exactly nothing.
as you already said in the other thread, they always sit at the longer lever.
again, the only option you have in the future is to avoid the casino and play somewhere else.
a possibly won principle right brings you nothing at all.

This post has been translated automatically

Anonym

The latest cracker - this time from Guts

29th Nov. 2018, at 11:16 am CET#7
0 Likes

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Begbie wrote on 11/29/2018 at 10:56 am
what good does it do you to go off like a hb male everywhere? it does you exactly nothing.

That may be! But that's exactly the typical German mentality. I accept everything and every rule (no matter if illegal or shitty) and bow to the requirements, even if I end up with my head in the butt of my opponents. That's exactly why I played the game and posted the screenshot, so that everyone here is warned in the future and knows what they're getting into when they play at GUTS or their affiliates. This was completely new to me that something like this is required of you. I have never had this and will at least with Guts and their affiliated licenses certainly never again

The logfile only serves as a warning for players and should help you decide whether you want to support such machinations in the future. I think a lot of users from the forum are still somewhat unenlightened in the point what the affiliation of various licenses concerns. E.g. Guts + Rizk + Dunder etc. = one and the same licensee

This post has been translated automatically

Knochen
Elite

The latest cracker - this time from Guts

29th Nov. 2018, at 11:31 am CET#8
0 Likes

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I think it is rather the typical German mentality to insist on his "right" to the point of no longer going and to oppose and to doubt everything, to tackle and to do and to do to somehow whip through his "right". You don't even know if you are 100% in the right. If the law says that the casino has to do this for money laundering reasons it may be stupid but it is the law. And it really doesn't do you any good to fight a war like this. If you don't like it then avoid the casino. If you can not live with it at all then Risk your withdrawal and refuse the screenshot but I think the GUTS support has actually explained this to you quite well, it is the only way

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Begbie
Elite

The latest cracker - this time from Guts

29th Nov. 2018, at 11:34 am CET#9
0 Likes

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i'm anything but a current swimmer, but sometimes it just can't be avoided.
you can then make one on sysifus and roll the stone again and again up the mountain, but ultimately due to the agb and laws, the stone will always roll down again.
you just have to decide for yourself whether you're up for it

This post has been translated automatically

Begbie
Elite

The latest cracker - this time from Guts

29th Nov. 2018, at 11:35 am CET#10
0 Likes

Nobody has liked this post so far
Knochen wrote on 11/29/2018 at 11:31: I think it's rather the typical German mentality to insist on one's "right" until one can't anymore and to stand crosswise and to doubt everything, to tackle and to do and to do in order to somehow push through one's "right".

that's how i see it, too. here's a practical example to go with it:
http://www.maz-online.de/Nachrichten/Panorama/Radfahrerin-und-Kleinlaster-blockieren-sich-40-Minuten

This post has been translated automatically

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