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Deposit and withdrawal methods: Stakes crypto problem

Topic created on 09th Mar. 2023 | Page: 1 of 1 | Answers: 9 | Views: 807
gamble1
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Stakes crypto problem

9th Mar. 2023, at 10:13 pm CET#1
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Hey guys I deposited yesterday 20 € via BTC at Stakes and directly 130 € can pay out again

Now the problem is at 18:02 came the withdrawal confirmation but until now there is still no money on my wallet

Wanted to know from the casino if they can give me the wallet where the money was sent but they say they don't have access to it and the payment team will get back to me

Until now a BTC transaction has never taken me this long but what do you think, am I exaggerating? I mean would be really annoying if the money is now gone by a number error what would you do?

Have the input of the wallet on video but unfortunately with OBS quality not to recognize therefore I can exclude a number error only if they report

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Xavi22
Expert

Stakes crypto problem

9th Mar. 2023, at 10:36 pm CET#2
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Is there no history there where you can possibly look up the transactions?

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gamble1
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Stakes crypto problem

9th Mar. 2023, at 10:37 pm CET#3
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Ne there is only 130 € Coinspaid_BTC

I also have no transaction ID and when I search directly via the wallet, the last transaction is dated 01.03

Edit: Had the wallet still in the auto fill in the right to 100% but that makes it even more strange as if the transaction takes over 4 hours never experienced especially since the fees are also set quite high

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Anonym

Stakes crypto problem

9th Mar. 2023, at 10:44 pm CET#4
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gamble1 wrote on 09.03.2023 at 22:37: Ne there is only 130 € Coinspaid_BTC

Also don't have a transaction id and when I search via the wallet directly it tells me the last transaction is dated 01.03

Edit: Had the wallet still in the auto fill in the right to 100% but that makes it even more strange as if the transaction takes over 4 hours never experienced especially since the fees are also set quite high

4h I have also never experienced, not even with BTC, so there is something fishy in any case. Good luck that this still clears up!

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gamble1
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Stakes crypto problem

9th Mar. 2023, at 10:48 pm CET#5
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Och nee man I wanted to save me stress and have not used my newly verified token wallet because I did not want the again want to have the first verified now I have back Rennerei -.-

Especially since it is very difficult even if they have made a mistake that can pay again there is no Caro where that can clarify

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Anonym

Stakes crypto problem

9th Mar. 2023, at 10:51 pm CET#6
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gamble1 wrote on 09.03.2023 at 22:48: Och nee man I wanted to save me stress and have not used my newly verified token wallet because I did not want the again want to have the first verified now I have again Rennerei -.-

Especially since it is very difficult even if they have made a mistake that can pay again there is no Caro where that can clarify

I'm really sorry if that is gone. I have there also every time jitters when I click on crypto pay out, although it is also only similar amounts.

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danny005
Elite

Stakes crypto problem

9th Mar. 2023, at 11:28 pm CET#7
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You have made the BTC withdrawal directly to your Jeton wallet? Since a user here already had such a problem, because you also have to select the mBTC at Jeton and the casino sends probably less (because of transaction fees), so it does not arrive automatically.

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danny005
Elite

Stakes crypto problem

9th Mar. 2023, at 11:30 pm CET#8
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Otherwise, you can search for your wallet address at https://blockchain.com, where pending transactions are also displayed even before I see them on my wallet.

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gamble1
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Stakes crypto problem

10th Mar. 2023, at 12:09 am CET#9
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danny005 wrote on 09.03.2023 at 23:28: You made the BTC withdrawal directly to your Jeton Wallet? Since a user here already had such a problem, because you also have to select the mBTC on Jeton and the casino sends probably less (because of transaction fees), so it does not arrive automatically.

Ne on Coinbase exchange not wallet I have copied quite normal under Receive my wallet and pasted there


Have already done that on Blockchain he finds the last transaction from 01.03

Was now again in the chat to say that they can save it to send me the address again because this is correct then I was explained that a transaction through the bank can take 2-3 days but then I have first friendly explained that this is a BTC transaction and this depends solely on confirmations

Then I also mentioned that I was right on Gamblejoe and such a duration is not normal and that I can not see any transaction at all then he checked again very long and he then said I should wait 24 hours so until now Fri. at the time of withdrawal and from then they can track it and I should then contact me again

If that also brings nothing I have to use halt Guru think not that the intentionally make such a circus especially since the first payout came some time ago without problems there must be a mistake happened

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gamble1
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Stakes crypto problem

10th Mar. 2023, at 12:48 pm CET#10
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Money was now 2 hours ago on it think they really have made a mistake but thus it was solved without further zutun yes

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