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Deposit and withdrawal methods: Stakers problems with payout

Topic created on 18th Apr. 2019 | Page: 1 of 3 | Answers: 21 | Views: 5,765
Eltonno1989
Visitor

Stakers problems with payout

18th Apr. 2019, at 08:38 pm CEST#1
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Hello all,

i have newly registered here. I registered with Stakers in January and immediately did the Verification (ID, bank card, invoice)

At first I only lost. When I made more deposits at the beginning of April came some wins. Once 500 €, then 2,000 € then again 4,700 €

Stakers paid out everything without any problems. Afterwards I uploaded again 500 € and now I stand at about 3.100,00 €

Stakers has subsequently emailed me and wants to perform an extended KYC procedure. I should submit the following documents for this

1. A picture of my ID card
2. a recent bank statement
3. A picture of me with ID in my left hand
4. A picture of me with a sheet that says "Stakers" on it

No sooner said than done

After 2 days of silence, another message reached me. Since I have made some deposits via Neteller, they also requested my statements for the last three months. Including letterhead with name and address
I got this from Neteller support - I even forwarded my login details to Stakers to see for myself

It was accepted in the end

Because it was pointed out in an email that this is ultimately about verifying the source of money and wealth, I sent Stakers my current income tax statement. My 2018 income is approximately €100,000.00. In addition, I sent Stakers a current salary statement 03/2019

Stakers continues to shirk paying me the money...what else can I do? Have already threatened with the MGA...

Can you guys help me further? Has anyone had similar experiences?

Many greetings

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Eltonno1989
Visitor

Stakers problems with payout

18th Apr. 2019, at 09:07 pm CEST#2
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Here is the message from Stakers

We hope you are well.

Thank you for sending us your bank statement for SoF verification.

According to the EU Directive 2018/843 of the European Parliament of 30 May 2018 on the prevention of the use of the financial system for the purpose of money laundering or terrorist financing, we are required to identify the Source of Funds (SoF) and Source of Wealth (SoW) of our customers.

We ask you to send us the documents that would help us determine the source of your wealth. The document must contain proof of your income, e.g. original or certified copy of pay slip/pension, letter from employer confirming your salary, certified letter from lawyer confirming sale of real estate or inheritance, etc.

Stakers ensures that the information you provide will be handled in strict confidence in accordance with our Privacy Policy and by our KYC staff.

If you have any further questions or need assistance, please do not hesitate to contact us again.


Customer care
Natalie from Stakers
Round the clock 365
E-mail: support@stakers.com

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Eltonno1989
Visitor

Stakers problems with payout

19th Apr. 2019, at 12:35 pm CEST#3
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Would be great if someone could help me...

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Latino
Experienced

Stakers problems with payout

19th Apr. 2019, at 05:36 pm CEST#4
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I have now taken a look at the EU Directive 2018/843, but I can't find a corresponding section that obligates a casino to the requirement of the SoW.

Were you also informed where the passage should be in the directive ?

I have even forwarded my login data to Stakers

Seriously ?

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Dbac79
Elite

Stakers problems with payout

19th Apr. 2019, at 06:24 pm CEST#5
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so they are not allowed to ask for log in data under any circumstances and they are also not allowed to ask for things like a photo of you with your passport in your hand because only the person who can be seen on the picture is allowed to decide what happens to the picture. i wanted to verify myself with my driver's license and got the answer that it must be recognizable how long it is valid although there is no deadline at all for the driver's license that could expire

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Eltonno1989
Visitor

Stakers problems with payout

20th Apr. 2019, at 11:15 am CEST#6
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Stakers refers to this:


"Due to ever-evolving regulations to prevent criminal activity, money laundering and terrorist financing, Stakers implements strict anti-money laundering policies and procedures.

In accordance with the EU Anti-Money Laundering Directive and FATF Recommendations and Guidance, we are required to determine the Source of Funds (SoF) and / or Source of Wealth (SoW) of our clients as part of Enhanced Due Diligence (EDD).

We ask that you provide a recent bank statement from your Neteller account. The document should reflect your account activity during the last 3 months.

Please make sure the document includes both your full name and home address."


I just found out via Live Chat that the KYC department (Know your customer) is not working again until Monday and I should wait for the mail from this department...

Stakers is taking an extremely long time to check. I am curious what will be requested next...

Really exhausting this topic...

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Latino
Experienced

Stakers problems with payout

21st Apr. 2019, at 07:07 pm CEST#7
1 Like

Liked this post: Avatar von Eltonno1989 Eltonno1989

In accordance with the EU Anti-Money Laundering Directive and FATF Recommendations and Guidance, we are required to determine the Source of Funds (SoF) and / or Source of Wealth (SoW) of our clients as part of Enhanced Due Diligence (EDD).

I think this is pulling my hair out because the guideline requires this when business partners In relation to business relationships or transactions involving high Risk third countries identified under Article 9(2).

I may be wrong but I do not consider Germany as a high risk third country for financial transactions.
In addition, this risk assessment should have been done at the time of the deposit.
For a higher amount, your bank would have to ask for these documents on the source of the assets.

The requirement of a SoW - especially if this is required only at a withdrawal - disqualifies any casino in my eyes as a serious casino and should be avoided uncompromisingly and permanently.

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Eltonno1989
Visitor

Stakers problems with payout

22nd Apr. 2019, at 09:29 am CEST#8
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Again no response today. The Live Chat refers to the KYC department, which can only be reached by mail...

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Eltonno1989
Visitor

Stakers problems with payout

22nd Apr. 2019, at 01:18 pm CEST#9
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Stakers got back to me today

They will try to process my request within the next 72 hours.

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Anonym

Stakers problems with payout

22nd Apr. 2019, at 01:38 pm CEST#10
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Nobody has liked this post so far
Stakers has changed awesome, and not in a positive way

This post has been translated automatically

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