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Deposit and withdrawal methods: [solved] Casino puts me under pressure

Topic created on 22nd Mar. 2021 | Page: 1 of 1 | Answers: 8 | Views: 2,350
Narkaz

[solved] Casino puts me under pressure

22nd Mar. 2021, at 12:31 pm CET#1
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Hello people

I deposited 50€ with Paysafecard at the casino "Emojino". I had won a good amount of 350€ and wanted to withdraw it. First I had to verify myself before which I did. After about 5 minutes my Verification was rejected and I should contact the support because I am not allowed to upload new data.

The support said a team will contact me by mail. In the time of 4 days I have of course continued to play and earned more than before.

Today I asked again why I can not be verified. I was given the same answer, I should be patient. 30m, later I received an email from the casino that my verification was approved without documents. I have 48 hours to withdraw the amount because my account will be blocked.
When asked, there are no answers. I can not withdraw because I deposited with Paysafecard. I have to Deposit again with a bank mehtode so that I can then pay back so.

I have now had to put money on the account because the deposit method does not reach into my Dispo. After the deposit came the message that it can take up to 3 business days until the deposit is successful.

What happens if it really takes 3 days and I am blocked for no reason? What can I do about it? Then my deposit of 50€ + 20€ minimum deposit is also gone and my win worth over 500€.

This post has been translated automatically

gamble1
Icon

[solved] Casino puts me under pressure

22nd Mar. 2021, at 04:42 pm CET#2
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Narkaz wrote on 22/03/2021 at 12:31 pm: Hi guys,

I deposited 50€ with Paysafecard at the casino "Emojino". I had won a good amount of 350€ and wanted to withdraw it. First I had to verify myself first which I did. After about 5 minutes my Verification was rejected and I should contact the support because I am not allowed to upload new data.

The support said a team will contact me by mail. In the time of 4 days I have of course continued to play and earned more than before.

Today I asked again why I can not be verified. I was given the same answer, I should be patient. 30m, later I received an email from the casino that my verification was approved without documents. I have 48 hours to withdraw the amount because my account will be blocked.
When asked, there are no answers. I can not withdraw because I deposited with Paysafecard. I have to Deposit again with a bank mehtode so that I can then pay back so.

I have now had to put money on the account because the deposit method does not reach into my Dispo. After the deposit came the message that it can take up to 3 business days until the deposit is successful.

What happens if it really takes 3 days and I am blocked for no reason? What can I do about it? Then my deposit of 50€ + 20€ minimum deposit is also gone and my win worth over 500€.

So money is not lost even if you are blocked there already times no worry

Write the best support again the case and that it just takes so long until the money arrives there

As for the reason, contact the best here in the forum with Julian or Sabine vill they have the opportunity to ask the casino where the problem lies

There is only the possibility of a major violation by you or there is a mistake simply block the do not

This post has been translated automatically

Julian
Elite

[solved] Casino puts me under pressure

22nd Mar. 2021, at 06:33 pm CET#3
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Hey Narkaz,

I left you a message via Communicator

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Narkaz

[solved] Casino puts me under pressure

22nd Mar. 2021, at 08:21 pm CET#4
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gamble1 wrote on 22/03/2021 at 16:42
So money is not lost even if you get banned there already no worries

Write the best support again the case and that it just takes so long until the money arrives there

As for the reason, contact the best here in the forum with Julian or Sabine vill they have the opportunity to ask the casino where the problem lies

There is only the possibility of a major violation by you or there is a mistake just block the do not

I played normally and bought free spins from time to time. Nothing reprehensible.
Money seems but to be on it because my account is now locked.

This post has been translated automatically

gamble1
Icon

[solved] Casino puts me under pressure

22nd Mar. 2021, at 09:20 pm CET#5
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Narkaz wrote on 22/03/2021 at 20:21
I played normally and bought free games every now and then. Nothing objectionable.
But money seems to be on it because my account is now locked.

Yes that should be in this case no bonus violation or the like there would be no casino block the account but only retain the money

But think Julian will find out for you and clarify do not make you a head

I myself also play there and can not explain what is going on there

This post has been translated automatically

Narkaz

[solved] Casino puts me under pressure

22nd Mar. 2021, at 09:31 pm CET#6
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I have not even taken bonus. Since I do not think much of the bonus and these are always set to provisions, I always take them out.

Well as described, account is locked and money should be transferred. My bank shows at least a large transfer that is visible tomorrow.

This post has been translated automatically

gamble1
Icon

[solved] Casino puts me under pressure

22nd Mar. 2021, at 11:01 pm CET#7
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Narkaz wrote on 22/03/2021 at 21:31: I did not even take bonus. Since I don't think much of bonus and they are always set to provisions, I always take them out.

Well as described, account is locked and money should be transferred. My bank shows at least a large transfer that is visible tomorrow.

But would still insist to know why you were blocked

Congratulations on the win

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Narkaz

[solved] Casino puts me under pressure

23rd Mar. 2021, at 09:50 am CET#8
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I have asked Julian, I would also be interested. Especially since my data was accepted as KYC without data. How do they know that I am the one who was accepted?

Money is on it and finally I have peace.

This post has been translated automatically

Sabine
Experienced

[solved] Casino puts me under pressure

23rd Mar. 2021, at 12:14 pm CET#9
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Since the TE has successfully received his payout, I am closing the thread.

This thread was closed

This post has been translated automatically

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