Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Deposit and withdrawal methods: [solved] Casino puts me under pressure

Topic created on 22nd Mar. 2021 | Page: 1 of 1 | Answers: 8 | Views: 2,340
Narkaz
Hello people

I deposited 50€ with Paysafecard at the casino "Emojino". I had won a good amount of 350€ and wanted to withdraw it. First I had to verify myself before which I did. After about 5 minutes my Verification was rejected and I should contact the support because I am not allowed to upload new data.

The support said a team will contact me by mail. In the time of 4 days I have of course continued to play and earned more than before.

Today I asked again why I can not be verified. I was given the same answer, I should be patient. 30m, later I received an email from the casino that my verification was approved without documents. I have 48 hours to withdraw the amount because my account will be blocked.
When asked, there are no answers. I can not withdraw because I deposited with Paysafecard. I have to Deposit again with a bank mehtode so that I can then pay back so.

I have now had to put money on the account because the deposit method does not reach into my Dispo. After the deposit came the message that it can take up to 3 business days until the deposit is successful.

What happens if it really takes 3 days and I am blocked for no reason? What can I do about it? Then my deposit of 50€ + 20€ minimum deposit is also gone and my win worth over 500€.

This post has been translated automatically

gamble1
Icon
Narkaz wrote on 22/03/2021 at 12:31 pm: Hi guys,

I deposited 50€ with Paysafecard at the casino "Emojino". I had won a good amount of 350€ and wanted to withdraw it. First I had to verify myself first which I did. After about 5 minutes my Verification was rejected and I should contact the support because I am not allowed to upload new data.

The support said a team will contact me by mail. In the time of 4 days I have of course continued to play and earned more than before.

Today I asked again why I can not be verified. I was given the same answer, I should be patient. 30m, later I received an email from the casino that my verification was approved without documents. I have 48 hours to withdraw the amount because my account will be blocked.
When asked, there are no answers. I can not withdraw because I deposited with Paysafecard. I have to Deposit again with a bank mehtode so that I can then pay back so.

I have now had to put money on the account because the deposit method does not reach into my Dispo. After the deposit came the message that it can take up to 3 business days until the deposit is successful.

What happens if it really takes 3 days and I am blocked for no reason? What can I do about it? Then my deposit of 50€ + 20€ minimum deposit is also gone and my win worth over 500€.

So money is not lost even if you are blocked there already times no worry

Write the best support again the case and that it just takes so long until the money arrives there

As for the reason, contact the best here in the forum with Julian or Sabine vill they have the opportunity to ask the casino where the problem lies

There is only the possibility of a major violation by you or there is a mistake simply block the do not

This post has been translated automatically

Julian
Elite
Hey Narkaz,

I left you a message via Communicator

This post has been translated automatically

Narkaz
gamble1 wrote on 22/03/2021 at 16:42
So money is not lost even if you get banned there already no worries

Write the best support again the case and that it just takes so long until the money arrives there

As for the reason, contact the best here in the forum with Julian or Sabine vill they have the opportunity to ask the casino where the problem lies

There is only the possibility of a major violation by you or there is a mistake just block the do not

I played normally and bought free spins from time to time. Nothing reprehensible.
Money seems but to be on it because my account is now locked.

This post has been translated automatically

gamble1
Icon
Narkaz wrote on 22/03/2021 at 20:21
I played normally and bought free games every now and then. Nothing objectionable.
But money seems to be on it because my account is now locked.

Yes that should be in this case no bonus violation or the like there would be no casino block the account but only retain the money

But think Julian will find out for you and clarify do not make you a head

I myself also play there and can not explain what is going on there

This post has been translated automatically

Narkaz
I have not even taken bonus. Since I do not think much of the bonus and these are always set to provisions, I always take them out.

Well as described, account is locked and money should be transferred. My bank shows at least a large transfer that is visible tomorrow.

This post has been translated automatically

gamble1
Icon
Narkaz wrote on 22/03/2021 at 21:31: I did not even take bonus. Since I don't think much of bonus and they are always set to provisions, I always take them out.

Well as described, account is locked and money should be transferred. My bank shows at least a large transfer that is visible tomorrow.

But would still insist to know why you were blocked

Congratulations on the win

This post has been translated automatically

Narkaz
I have asked Julian, I would also be interested. Especially since my data was accepted as KYC without data. How do they know that I am the one who was accepted?

Money is on it and finally I have peace.

This post has been translated automatically

Sabine
Experienced
Since the TE has successfully received his payout, I am closing the thread.

This thread was closed

This post has been translated automatically

Hot Topics2nd Nov. 2024 at 09:20 pm CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately