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Deposit and withdrawal methods: Rizk payout problems

Topic created on 03rd Dec. 2019 | Page: 1 of 1 | Answers: 2 | Views: 1,851
Annavocado
Visitor

Rizk payout problems

3rd Dec. 2019, at 12:13 pm CET#1
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Hello,
i am new here in the forum and maybe you can help me.
I have never had any problems with Rizk and withdrawals have always been fast and smooth. Now my bank made a little stress about the gambling and the bookings and since I did not want to Risk a cancellation on the part of my bank I opened a second account.
At Vera&John I deposited with Paysafe and was able to withdraw to the new account without any problems after successful verification.

At Rizk I deposited several times with the MasterCard from the new account (it was also verified) and made a small win. The payout was rejected because I would have chosen the wrong payout method (bank transfer to new account), so payout to Mastercard requested. It took an unusually long time and I wrote a mail to the support, the answer came quickly and that was that my win was already confirmed and paid out. Now when I logged back into Rizk I saw that the win was not paid out, but landed back on my player account without comment, so I contacted the Live Chat and the employee asked in the finance department. They said I should have the payout made to my old bank account.
However, I deposited with my new account and not the old one.
I also don't like to withdraw to the old account, because the bank has already made stress and I was of the opinion that Deposit and withdrawal must have the same account. In the live chat, I was only told that I could try the withdrawal via bank transfer to the new account again, they crossed my fingers that it works but can not promise anything.
Has anyone ever had something like this?

Many greetings!

This post has been translated automatically

MarcT22186
Expert

Rizk payout problems

3rd Dec. 2019, at 12:24 pm CET#2
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This could be quite complicated
If I were you, I would make myself a Skrill account and the prepaid KK with it
These wallets are specially designed for this.
The old one is verified at Rizk, that's the problem. With the wallet, you should be able to activate the withdrawal option with a simple Deposit

This post has been translated automatically

Annavocado
Visitor

Rizk payout problems

3rd Dec. 2019, at 12:49 pm CET#3
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Okay, then I will have to try that. Surprised me only, because only came the mail that the withdrawal was successful and then not. Annoys me just something, thought Deposit method = withdrawal method and I have already verified the new account.
Will look at the Skrill times, thank you. 😊

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