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Deposit and withdrawal methods: Reminder received from Skrill

Topic created on 02nd Dec. 2021 | Page: 1 of 4 | Answers: 30 | Views: 12,024
bountyhunter

Reminder received from Skrill

2nd Dec. 2021, at 08:11 pm CET#1
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Good day,
Today I had a reminder from Skril in my email inbox. I looked today and had not made any transactions from 5.08.2021 in this email is also only spoken of a client. I have certainly posted back earlier times casino transactions, due to my gambling addiction. I also play for a long time no more casino. now my question is how do I deal with this email. Should I pay the amount ????


You are hereby notified that we represent your contractual partner Skrill, operated by Paysafe Payment Solutions Ltd, located at Grand Canal House, 1 Grand Canal Street Upper, D04 Y7R5 DUBLIN, Ireland (hereinafter "Skrill").

Our client Skrill is a payment service Provider that handles a wide variety of payment methods. A payment method is selected by the customer on the Internet when shopping on the merchant/provider site in the payment process (check out) itself by "clicking" on the appropriate button. At the same time you had confirmed to have read and accepted the general terms of use.
Some time ago, including on 05.08.2021, you ordered payments from our client, which were also properly processed. You selected the Rapid Transfer payment method for the online payment of these services. The payment instruction authorized by you in the PIN/TAN procedure was executed immediately and correctly, which is why you also received the service/goods directly from the merchant/online provider.

In the course of this payment process, you had assured (§ 675p para. 2 BGB) that the purchase amount would be cleared from an account at Sparda-Bank West eG, BLZ *********. This did not happen. Reasons could be, among others, that you did not pay attention to sufficient account coverage or that you objected to the debit contrary to the contract. Within the framework of the present payment services contract (§§ 675f of the German Civil Code), our client incurred expenses corresponding to the amount of the transfer on the basis of your instructions. Consequently, there is now an outstanding claim totaling 250.00. You are to pay this amount as soon as possible - but by 12.12.2021 at the latest - here:

Skrill/advaro IBAN: **********************************

Although you are automatically in default ("self reminder" in the sense of § 286 para. 2 no. 4 BGB) due to non-payment, as a gesture of goodwill you will not be charged interest or other reminder costs by this letter.
If you are currently unable to pay the aforementioned amount immediately and in one sum, you can also pay in installments. We will gladly send you an installment payment form after contacting us.

If we do not receive payment by the above-mentioned date or if we do not have a signed installment agreement by then, our client reserves the right to take further measures. You are hereby advised that due to your default in payment you would have to reimburse the further costs (of legal prosecution) then incurred by our client in accordance with the statutory provisions.

In accordance with our instructions, we would also like to point out that our client is a contractual partner of SCHUFA Holding AG. Pursuant to Art. 6 Para. 1 lit. f of the Basic Data Protection Regulation (DSGVO) in conjunction with Section 31 Para. 2 No. 4 of the German Federal Data Protection Act (BDSG), in the event of claims that have not been settled despite being due, i.e. default, it may at any time transmit your data to Schufa Holding AG, where they may be taken into account in the determination of probability values.

For additional information: www.advaro.de/SKRILL

Contact options: skrill.clearing(at)advaro.de or help(at)skrill.com

 Information on data protection (Art. 14 DSGVO): www.advaro.de/dsgvo

Yours sincerely
advaro Services GmbH

Edit by Caro: title adjusted

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Raupe
Amateur

Reminder received from Skrill

2nd Dec. 2021, at 09:12 pm CET#2
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Hello bountyhunter

I had the same mail in my mailbox today

Unfortunately, I have no professional answer for you. I am also not legally versed.
What I could find out so far is that advaro is active for Skrill. So we should take this seriously
Whether the claim is true, however, I may doubt
In my case, it is about claims from the year 2020. At this time, some debits via Skrill with Rapid Transfer were actually subsequently rejected by my bank at the time
At that time, however, Skrill had already contacted me and blocked my account. I have settled the claims with Skrill and since then my account is active again and at plus/minus zero
Where now all of a sudden the open item should come from again is not clear to me.
I have written an email to help(at)skrill to get a transaction history of 2020
As soon as I have this I will appeal to advaro. I have found a form on the website kanzlei-hollweck . de / ratgeber / schutz-vor-inkasso.

Also Skrill I will probably write again to inquire whether there is still an open item although my Skrill account is +/- zero.

I would also be happy about further comments from the gamblejoe community.

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gamble1
Icon

Reminder received from Skrill

2nd Dec. 2021, at 10:56 pm CET#3
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So for me this letter reads in some places really strange I can not describe it exactly but lawyers / Debt collection sounds usually something different in the choice of words

I would really check again for safety by Skrill and not just pay it there are many places that just send out these letters on good luck

If Skrill directly has nothing to complain about send them your answer to the and prohibit further contact with the addition of the whole of his lawyer to check it helps me one or the other time

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bountyhunter

Reminder received from Skrill

2nd Dec. 2021, at 11:06 pm CET#4
2 Likes

Liked this post: M****l, Avatar von Myngmyng Myngmyng
So i have now replied by email the whole thing looks like this. i will still contact Skrill by phone tomorrow because according to the email from skrill it is a rapid transaction and skrill has nothing to do with it at all.

Dear Sir or Madam,

I hereby inform you that I object to the invoice mentioned below and therefore will not pay it for the time being.

I justify my objection as follows: From their E-Mail letters I cannot read out, around which it concerns a payment of 250€ Überhaupt. There is only a date 05.08.2021 - and as a name a client ? I cannot do anything with that. I have looked through my account data on 5.08 and have not found any cancellation. Should it be my bank gewesehn what is quite possible. Because online gambling is prohibited I can not help it.
I object to the claim and point out that disputed claims may not be reported to credit agencies.


I request that you review the invoice and subsequently correct it. As a customer, I have a right to receive a proper and correct invoice.

Please let me know within three weeks of receipt of this registered letter what your review revealed and to what extent the amount can be cancelled or corrected. Should you hold on to the original invoice amount in full, please provide a comprehensible and understandable explanation as to why the claim is correct in your eyes.

' Sincerely yours
'*****************************
' 02.12.2021


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gamble1
Icon

Reminder received from Skrill

3rd Dec. 2021, at 09:53 am CET#5
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bountyhunter wrote on 02.12.2021 at 23:06 clock: So I have now replied by email the whole thing looks like this. I will contact tomorrow anyway times Skrill by phone, because according to the email from skrill it is a rapid transaction and skrill has nothing at all to do with it.

Dear Sir or Madam,

I hereby inform you that I object to the invoice mentioned below and therefore will not pay it for the time being.

I justify my objection as follows: From their E-Mail letters I cannot read out, around which it concerns a payment of 250€ Überhaupt. There is only a date 05.08.2021 - and as a name a client ? I cannot do anything with that. I have looked through my account data on 5.08 and have not found any cancellation. Should it be my bank gewesehn what is quite possible. Because online gambling is prohibited I can not help it.
I object to the claim and point out that disputed claims may not be reported to credit agencies.


I request that you review the invoice and subsequently correct it. As a customer, I have a right to receive a proper and correct invoice.

Please let me know within three weeks of receipt of this registered letter what your review revealed and to what extent the amount can be cancelled or corrected. Should you hold on to the original invoice amount in full, please provide a comprehensible and understandable explanation as to why the claim is correct in your eyes.

' Sincerely yours
'*****************************
' 02.12.2021



Skrill = Paysafe = Rapid all run via Paysafe so it makes sense especially since the money was credited to the Skrill account and then used according to the accusation

Keep us here gladly up to date

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gamblekorti

Reminder received from Skrill

3rd Dec. 2021, at 11:50 am CET#6
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Hello everyone, I had exactly the same letter in my Gmail inbox yesterday afternoon. I too am indicated to settle an outstanding Debt of 900 EUR via bank transfer to Skrill/Advaro at Deutsche Bank.
It is about 3 x 300 EUR that I deposited via Rapid Transfer in OC in April, I still remember these amounts as they were subsequently posted back to my checking account by DKB (which of course made me happy at that moment).

The letter by mail is therefore initially correct in content from my point of view, but the question is whether one should respond to it or not. I find the way of contacting by mail alone questionable. My account with Skrill I have already closed some time ago independently and there were also never problems on the part of the support or no requests to balance my account, because this had +/- zero in the end.

Do you have any tips or can you let me know what your actions have brought so far? Thanks a lot!

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Raupe
Amateur

Reminder received from Skrill

5th Dec. 2021, at 10:58 am CET#7
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Awesome that it has apparently caught so many on the same day...

About my case.
I was sent a transaction history from Skrill where it shows that I closed the year 2020 with plus/minus zero. In addition, I was confirmed that my Skrill account is currently balanced and there are no debts.
With this information I will submit the appeal to advaro in a few days.

I have also asked Skrill whether they have instructed advaro to collect an (non-existent) outstanding item from me....
They said that this request will be forwarded for review and that it may take several days.

I keep you up to date and wish you / us good luck : )

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gamblekorti

Reminder received from Skrill

6th Dec. 2021, at 10:37 am CET#8
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Hello caterpillar,
that's exactly how it looks for me now - I requested the transaction list for 2021 and was able to see from it that not a single transaction took place via my account this year.
When I then asked the Skrill helpdesk again why a collection agency should collect outstanding debts from me, I received the following answer:


Thank you for contacting Skrill's customer service department.
Unfortunately, we had to realize that the debts owed to us by you were not settled within the statutory period. For this reason, we have been forced to hand over your case to a collection service. We kindly ask you now to conduct further correspondence directly with Advaro Services GmbH in this regard.
Contact details
Advaro Services GmbH
81630 Munich
Tel: +491805-8473240
Fax: +491805-8473241
E-mail: info@advaro.de
We would like to ask you to let us know after you have paid the Debt there.

Have now forwarded the screenshot of the transaction list to Advaro to appeal. Will keep you guys updated.

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Raupe
Amateur

Reminder received from Skrill

6th Dec. 2021, at 11:07 am CET#9
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Hi Gamblekorti

the same shit has answered me Skrill today.
This is ne absolute impudence what the pull here.

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Xestery
Rookie

Reminder received from Skrill

6th Dec. 2021, at 11:28 am CET#10
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I just claim that the turnover at Paysafe has dropped massively thanks to all the restrictions.

Now they are probably still trying to collect possibly outstanding balances 🤔😅

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