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Deposit and withdrawal methods: Question about Skrill - customer service does not respond

Topic created on 08th Jul. 2020 | Page: 1 of 2 | Answers: 10 | Views: 3,672
Grafarsch90
Visitor

Question about Skrill - customer service does not respond

8th Jul. 2020, at 01:51 pm CEST#1
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Hey guys,

I have a little problem with Skrill.

The following: I made a withdrawal via Skrill at an OC and the money is now in my Skrill account. When I went to withdraw the money from the Skrill account to my bank account, I got a message that my bank account was already linked to a Skrill account. I then remembered that I had already created a Skrill account years ago (with a different mail address, logically) and had stored the bank details there. However, I never used this account, so it disappeared from my memory.

Now my question: could it be a problem that I have a double account? I would like to have my "old" account deleted so that I can reassign the bank account and make a withdrawal. However, the support does not answer me so far and also the German hotline seems to be dead....

Maybe someone can help me. Actually I should be able to get my money, right?

LG

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Katharina2
Top Member

Question about Skrill - customer service does not respond

8th Jul. 2020, at 05:18 pm CEST#2
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Maybe reviews about Skrill and Neteller will help you...about 'Experiences with
Skrill' on trustpilot. Both a company, both unlicensed, both in UK. Neteller is
at 82% negative reviews, Skrill at 28%. Both like to retain funds,
esp. when it comes to depositing to their own accounts. Just wanted to open an account with Neteller
and have GsD previously read the above. Both therefore scrap for me.
Nevertheless, I would stay on Skrill, without great expectations.

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Jubla2014
Top Member

Question about Skrill - customer service does not respond

8th Jul. 2020, at 05:32 pm CEST#3
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Servus!


I have been a Neteller customer for many, many years!

I have never had any problem, on the contrary!

I can not understand the negative opinions about Neteller!

I also have a Skrill account, but I use that very rarely, again no problems!

Neteller turnover to date: over 300000$!

The turnover is displayed to me only about $, although of course led in euros!

Have a nice day!

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garfield68
Elite

Question about Skrill - customer service does not respond

8th Jul. 2020, at 06:38 pm CEST#4
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i can only so operate, am also already over 10 years customer with Neteller and likewise with skrill. had with both so far never any problems

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x****Y

Question about Skrill - customer service does not respond

8th Jul. 2020, at 06:49 pm CEST#5
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Liked this post: Avatar von garfield68 garfield68, Avatar von Jubla2014 Jubla2014
Use both daily without any problems. No matter how high the sum is...

And it is clear why trustpilot is so negative. Almost everyone who is satisfied does not write a review, but the frustrated immediately write one. Can also be seen at LeoVegas, bet-at-home etc. Recognize. Both top bookies, but go totally baden on trustpilot

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Grafarsch90
Visitor

Question about Skrill - customer service does not respond

8th Jul. 2020, at 08:52 pm CEST#6
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Thanks first of all for the answers.

And what do you think about the double account? Could this possibly be a problem?

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Sprengsatz
Experienced

Question about Skrill - customer service does not respond

8th Jul. 2020, at 10:12 pm CEST#7
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Can now only speak of Skrill but the service is just Lost. Min 5.50 withdrawal fee, no Live Chat, ticket system takes forever and then there are only text modules, iOS app does not work.... My Raspberry Pi can also manage money. Everything around it is missing in the shed. Hopefully next year we can use PayPal instead of this much.

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Grafarsch90
Visitor

Question about Skrill - customer service does not respond

8th Jul. 2020, at 11:38 pm CEST#8
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Sprengsatz wrote on 08.07.2020 at 22:12: Can now only speak of Skrill but the service is just Lost. Min 5,50 withdrawal fee, no Live Chat, ticket system takes forever and then there are only text modules, iOS app does not work.... My Raspberry Pi can also manage money. Everything around it is missing in the shed. Hopefully next year we can use PayPal instead of this much.

Did you always get your money? If it takes a long time because of me... but the main thing is that I get the coals ...

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Grafarsch90
Visitor

Question about Skrill - customer service does not respond

9th Jul. 2020, at 01:03 pm CEST#9
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Update: I have now called the hotline (usually I am reluctant to do so...) and after 5 minutes waiting time I got to a really friendly, German-speaking employee who immediately activated the account

So, I can only recommend everyone to call the hotline in case of problems. By mail it seems to take ages.

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Sarkasto
Expert

Question about Skrill - customer service does not respond

9th Jul. 2020, at 01:16 pm CEST#10
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Yes the Skrill support is ne catastrophe... would recommend you to send the money to your old account and pay out from there to your account
Have myself once paid out from Skrill to my account, which was reliable on 2 working days on the account but had then also some problem - but do not know what it was - and also only after 2 weeks ne answer from support get. Was then ne good week too late but the problem had settled anyway by the fact that the payout arrived. Since then I avoid Skrill and Neteller wos only goes^^
Good luck with your thing

Oh I see grad has virtually settled. Am also not so the phone type but since you have obviously made so ne good experience I keep me as an option times in the back of the head

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