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Deposit and withdrawal methods: Problems withdrawal Betsson

Topic created on 31st Mar. 2019 | Page: 1 of 1 | Answers: 8 | Views: 3,536
Kitgo

Problems withdrawal Betsson

31st Mar. 2019, at 04:10 pm CEST#1
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Hello,

maybe you can help me.

I have a player account with Betsson since a few weeks.

Initially I deposited with a virtual Revolut Visa.

I then made wins, the first two withdrawals ran directly back to the credit card without verification.

Then next larger withdrawal account Verification

Here I had to prove that the credit card belongs to the account ( payout to credit card was no longer possible )

I then sent a statement from revolut, this was accepted because you could see the Deposit as a debit on the account including transaction numbers and date.

Have then ihne problems can make several withdrawals.

At some point, payment by Visa did not work on the part of Betsson.

I then used my MasterCard from transferwise.
350 deposits took place from this card

After that, also deposit with the Visa suddenly went again.

State of affairs today,

I would like to withdraw 2300 €.

1 have sent Betsson front back of the transwire credit card.
2 account statement of the transferwise iban account on which the deposits are visible that were made with the credit card.

The verification is rejected every time, they want a dokunent on which my name, the credit card number and the IBAN is.

This document does not exist.
I have now made several pictures from the transwire account on the disabled account and the credit card my customer number of transferwise to see.

They are cross ?!

I am already thinking about whether I go to the notary and let me confirm the links of the card and account.

It is just annoying. What can I do? Goes now already several days

Thanks and greetings

This post has been translated automatically

Theone87
Experienced

Problems withdrawal Betsson

31st Mar. 2019, at 05:38 pm CEST#2
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Betsson does not let you talk to them, I know from personal experience. Something does not fit them and best you ask what they want exactly

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Kitgo

Problems withdrawal Betsson

31st Mar. 2019, at 08:18 pm CEST#3
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The problem is, they want proof that the MasterCard is linked to the iban ... account.

I have to provide this proof only because they do not give me the possibility to pay out directly to the credit card.

2. I can prove this from transferwise only by an account statement with transaction number.

The.donument that they want,

My full name
Iban number
And the credit card on a document

simply does not exist from transferwise.

I have now written to the bank, they said through the transaction number it is understandable that the two cards / account are connected, they have never experienced that someone wants to have such information in this form and insists, even if it is verifiable by 2 other pages of documents.

They will decide tomorrow whether they create such a document for me because it is not usual for security reasons to compile this information on one document.

I find it just awesome from Betsson, they know exactly that the things are connected and demand a non-existent document, I can not provide it in the form because it simply does not exist.


Was with the Visa all no problem.

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Kitgo

Problems withdrawal Betsson

1st Apr. 2019, at 02:18 pm CEST#4
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I have received today a proof of my bank, with all the requested data, again rejected

Signature and stamp are missing.

It is just ridiculous...

This post has been translated automatically

Theone87
Experienced

Problems withdrawal Betsson

1st Apr. 2019, at 02:58 pm CEST#5
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Kitgo wrote on 01/04/2019 at 14:18: I received a proof of my bank today, with all the requested data, again rejected

Signature and stamp are missing.

It's just ridiculous now...

As with me... I did exactly what she wanted and was always rejected without reason, and then ask why, and there were also absurd reasons. This only confirms my image of Betsson ...

This post has been translated automatically

Kitgo

Problems withdrawal Betsson

1st Apr. 2019, at 03:11 pm CEST#6
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There are now 2900 €

Now the following came by mail

A copy of a bank account statement from the account linked to ****endet and to your credit card *****. Your full name as well as the account details must be visible. Please make sure that the document is signed and stamped by your bank.


You have already received your account statement dozens of times. There are just the deposits / outgoing money to them.

The credit card is not visible there but the times.

The bank has now signed me the letter with the confirmation and stamped, they must also think I have them no longer all

I am curious what they say now. According to chat it should be enough, I'm curious.




This post has been translated automatically

Falko
Icon

Problems withdrawal Betsson

1st Apr. 2019, at 03:15 pm CEST#7
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And the bank knows then with you also that it is a payout from a casino and says nothing? Because you let here also quite different in the forum.

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Kitgo

Problems withdrawal Betsson

1st Apr. 2019, at 04:33 pm CEST#8
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It's transferwise, they didn't even ask, the one in the chat just said we'll make sure you get your win

How it would look at a German bank I can not tell you.

Use only Revolut and transferwise privately, business account is German since I do not run something like that over it.

This post has been translated automatically

Kitgo

Problems withdrawal Betsson

1st Apr. 2019, at 05:22 pm CEST#9
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Account is verified, withdrawals requested, I'm excited.

This post has been translated automatically

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