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Deposit and withdrawal methods: Problem with Trustly and Netbet

Topic created on 03rd Dec. 2018 | Page: 1 of 1 | Answers: 9 | Views: 3,485
Nienchen1980
Amateur

Problem with Trustly and Netbet

3rd Dec. 2018, at 07:09 pm CET#1
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Hello I hope someone can help me here
My NetBet account has been blocked. When I asked chat what was going on I was told that I made a Deposit with Trustly on 30.11 but the money did not arrive from Trustly.
Netbet had credited me the money immediately and I have of course immediately played with it (unfortunately lost).
I have now sent an account statement by mail to Netbet on which it can be seen that the money went out of my account immediately.
But the question now is "Where did the money go?"

Have you ever experienced that money was suddenly gone?

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P****R

Problem with Trustly and Netbet

3rd Dec. 2018, at 10:03 pm CET#2
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i can not help sorry

the fact that at LeoVegas for me withdrawals are only possible via Trustly and also still limited to max. 4000€, keeps micb from making the bulk of my deposits there. maybe wrongly, but I'm just not comfortable with the stuff

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Zwischenmeister
Top Member

Problem with Trustly and Netbet

3rd Dec. 2018, at 10:32 pm CET#3
1 Like

Liked this post: Avatar von sippi sippi
So just by the way:

Dear paysafemaster, among adults there is a kind of silent agreement (like some kind of secret society, so pssst!!!) that if you have nothing constructive to contribute to a topic, you can simply shut up; so to speak, refuse the statement, read silently or simply somewhere else, where you have something thematically appropriate on the tongue, give his mustard to it. Feel like trying that too?

Sorry to the TE for the second answer that does not help him in the approach, but that just had to get out...

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Zwischenmeister
Top Member

Problem with Trustly and Netbet

3rd Dec. 2018, at 10:42 pm CET#4
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Oh, I just remembered. I once had an incident at LaFiesta Casino, also with a bank Deposit, but no longer know for sure whether it was Trustly or Sofort. At that time, after the deposit, the money was debited from my account, but allegedly did not arrive at the casino and was not credited (so not like in your case). Only after a good half Dozen chat requests over a period of more than two weeks, the amount was credited to me in the end. What really happened and WHO screwed it up, I never found out, but - even if it rarely happens - there is probably occasionally just a technical problem

I would simply ask the service Provider, i.e. Trustly, directly. Finally, they are in the Debt if they debit money from you and then, instead of forwarding it to the recipient, somewhere on their own account moldy let.

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sapamazine
Rookie

Problem with Trustly and Netbet

3rd Dec. 2018, at 10:56 pm CET#5
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Best ne e-mail! to NetBet support, so that this can be forwarded directly to the finance department. Screenshot of your account overview, from the date of Deposit until today (so you can prove that the deposit did not come back). Transaction ID should also be visible.

Otherwise, as Zwischenmeister has already said, ask Trustly directly.

Money does not simply disappear in this day and age

Had the same problem with Trustly and had to prove it with the above screenshot.

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P****R

Problem with Trustly and Netbet

3rd Dec. 2018, at 11:22 pm CET#6
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--coming soon or not--

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Nienchen1980
Amateur

Problem with Trustly and Netbet

4th Dec. 2018, at 12:41 pm CET#7
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So today I got an email that they have received my account statement and will get back to me soon.
Account is still blocked. Really great. I am blocked although I have done nothing wrong.

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M****3

Problem with Trustly and Netbet

4th Dec. 2018, at 01:05 pm CET#8
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Nienchen1980 wrote on 04/12/2018 at 12:41 PM: So got an email today that they received my account statement and will get back to you soon.
Account is still blocked. Really great. I am blocked although I have done nothing wrong.

That's very nice of Casino to just block you even though the payment Provider is the problem

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Nienchen1980
Amateur

Problem with Trustly and Netbet

4th Dec. 2018, at 06:47 pm CET#9
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Yes I find that an unding. What can I do if there are problems with Trustly?

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Nienchen1980
Amateur

Problem with Trustly and Netbet

5th Dec. 2018, at 05:57 am CET#10
0 Likes

Nobody has liked this post so far
Good morning.
My account is free again but I will certainly not Deposit anything more.

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