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Deposit and withdrawal methods: Problem with possible re-verification

Topic created on 12th Dec. 2020 | Page: 1 of 1 | Answers: 5 | Views: 1,154
anonymuss
Good evening!

I just requested a withdrawal in a casino, I am also verified there for a few years already.
Now I just realized that my address is outdated and I'm afraid that if they ask for documents again, the new address no longer fits with the address on file.

Now I am just a little afraid that the casino will deny me my withdrawal completely.

If the casino would ask me afterwards and they are outdated and I didn't tell them, would they be allowed to deny my withdrawal?
Is it better to contact support afterwards or should I play Poker?

Best regards

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anonymuss
Hello,

No one who might have some advice?

Love greetings!

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Anonym
I would simply contact them on my own and play with open cards. If you are honest, that is the smartest thing to do. Why should they then still refuse to pay out

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anonymuss
Hey,

First of all, thanks for your answer. I'm just unsure, because in the terms and conditions it says that if you do not tell immediately, the wins can be confiscated :S

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Anonym
But that's probably one way or another. 100 make on doof one, let me know. Better come

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KennyKenner
Rookie
Just update your address now. If a new Verification is requested, the documents will then also match...

I do not know of any case that also the time since when residence should be inquired or proven

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